Problem
Cause
Solution
The machine seems to be
leaking.
The machine uses water to rinse
the internal circuit and brew
group. This water flows through
the internal system directly into
the drip tray. This is normal.
Empty the drip
tray every day
or as soon as
the 'drip tray full'
indicator pops up
through the drip
tray cover. Tip:
Place a cup under
the dispensing
spout to collect rinsing water and reduce
the amount of water in the drip tray.
The drip tray is too full and has
overflowed which makes it look
like the machine is leaking.
Empty the drip
tray every day
or as soon as
the 'drip tray full'
indicator pops up
through the drip
tray cover.
The water tank is not fully
inserted, some water is leaking out
of the water tank and air is drawn
into the machine.
Make sure the water tank is in the correct
position: remove it and reinsert it into the
machine as far as possible.
The brew group is dirty/clogged.
Rinse the brew group.
The machine is not placed on a
horizontal surface.
Place the machine on a horizontal surface
so that the drip tray does not overflow and
the 'drip tray full' indicator works properly.
I cannot activate the
AquaClean water filter
and the machine asks for
descaling.
The filter has not been installed or
replaced in time after the screen
showed the AquaClean reminder.
This means your machine is
not completely free of limescale
anymore.
Descale your machine first and then install
the AquaClean water filter.
The new water filter does
not fit.
You are trying to install another
filter than the AquaClean water
filter.
Only the AquaClean water filter fits into
the machine.
The rubber ring on the AquaClean
water filter is not in place.
Place back the rubber ring on the
AquaClean water filter.
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