Problem
Possible cause
Solution
The machine does not
switch on.
The machine is not connected
to the mains.
Put the mains plug in an earthed wall
socket.
Contact the Consumer Care Centre.
The machine needs a long
time to warm up.
The machine is clogged with
scale.
Descale the machine (see chapter
‘Descaling the machine’)
The pump makes a lot of
noise.
There is not enough water in
the water tank.
Fill the water tank with fresh tap water
up to the MAX indication.
Water tank is not placed
correctly.
Place the water tank correctly and push
it downwards.
I cannot close the capsule
compartment lever
completely.
The used capsule drawer is full. Empty the used capsule drawer and
insert the capsule again.
The capsule is not inserted
correctly.
Insert the capsule again and check if it
is inserted correctly.
The capsule is stuck.
Open and close the lever a few times
with moderate force to remove the
capsule.
The lever does not open
completely.
The used capsule drawer is full. Empty the used capsule drawer.
The machine does not
dispense coffee or only
dispenses drops of coffee.
There is not enough water in
the water tank.
Fill the water tank with fresh tap water
up to the MAX indication.
Scale has built up inside the
machine.
Descale the machine (see chapter
‘Descaling the machine’).
The machine suddenly stops
brewing coffee.
There is not enough water in
the water tank.
Fill the water tank with fresh tap water
up to the MAX indication. Press the
button of selected coffee variety again
to continue brewing. When the cup is
full, press the same button again to stop
the brewing process.
Coffee grounds end up in
the cup of coffee.
A small amount of ground
coffee will always end up on
the bottom of the cup.
This is normal.
The service indicator light
lights up continuously.
The machine is clogged with
scale.
Descale the machine (see chapter
‘Descaling the machine’)
The service indicator light
flashes slowly.
The internal water circuit is
empty.
Fill the water tank with fresh tap water
up to the MAX indication. Press the
lungo button to fill the internal circuit.
Why do I find water in the
waste water drawer?
The used capsule drawer and
waste water drawer catch the
residual water released after
brewing coffee.
This is normal.
ENGLISH
20
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