ENGLISH
• 28 •
Troubleshooting
Problem
Possible causes
Remedy
The machine does not turn on
The machine is not connected to the
power supply
Connect the machine to the
power supply
The pump is very noisy
Water level in tank too low
Add water
(section 4.4)
The coffee is too cold
The temperature ready light (5) was off
when you pressed the switch (4)
Wait until the light goes on
Filter holder not inserted for pre-
heating (section 5).
Pre-heat the filter holder
The milk does not froth properly
Wrong kind of milk
Check the fat content
The coffee flows out too fast and no
creamy froth forms on the surface
Not enough coffee in the filter holder Add some coffee (section 5)
Coffee ground too coarsely
Use a different blend
(section 6)
Stale or unsuitable coffee.
Use a different blend
(section 6).
No coffee flows out or it just drips
out slowly
Water level in tank too low
Add water
(section 4.4)
Coffee ground too finely
Use a different blend
(section 6)
Coffee compressed too firmly in the
filter
Loosen the ground coffee
Too much coffee in the filter
Reduce the amount of
coffee in the filter holder
“Hot water/steam” knob (7) open.
Turn the knob (7) clockwise
to close
Excessive buildup of scale
Descale the machine
(section 10)
Filter in filter holder clogged
Clean the filter (section 9)
Coffee leaks outside the rim
Filter holder not properly fit into brew
unit
Fit the filter holder properly
in place (section 5)
Upper rim of filter holder dirty
Clean the filter holder rim
Boiler gasket dirty or worn
Clean or replace gasket
Too much coffee in the filter holder
Reduce the amount of
coffee.
Use the measure for the
right amount.
Should any problems occur that are not included in the above table or cannot be re-
solved using the remedies suggested contact an authorised service centre.
4316036000 - SIN024X Rev00.indd 28
10/05/2004 11.57.19
