7
TROUBLESHOOTING
If you have trouble using your CHARGEit we ask you to try the following
solutions. If these solutions does not fix your problem please contact our
customer service at [email protected].
CHARGEit charges slowly
•
Check that all cables are connected correctly
•
Make sure you have chosen either a QC2.0 or QC3.0 adaptor
The blue LED indicator is blinking and the phone is not charging
• Make sure your phone is placed correctly on the X in the middle of
CHARGEit
•
Power ON/OFF your phone and retry
•
Make sure your phone supports wireless charging
I am not able to charge CHARGEit power bank
•
You need to make sure you have chosen the correct adaptor for your
CHARGEit. See page 6 for a guide to make the choice of adaptor
I feel CHARGEit is charging my phone too slowly
•
CHARGEit only supports Fast Charging if your phone supports the
feature. Also you need to use a QC2.0 or QC3.0 adaptor. See page 6
My phone or CHARGEit is very varm
•
You need to ensure you have chosen the correct adaptor for
CHARGEit. See page 6 for a guide
•
The power bank must not be covered as this might result in
overheating
