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38 UK 01903 23 55 58 EIRE 1800 93 20 96

UK 01903 23 55 58 EIRE 1800 93 20 96 39

GUARANTEE AND PRODUCT REGISTRATION

What Does This Guarantee Cover / How Long Does The Guarantee

Last

1.15. Rug Doctor guarantees to the original purchaser for a period of 2 years from

the date of purchase (“Guarantee Period”), the machine supplied by Rug
Doctor and every component part thereof (collectively, “Machine”) shall be free
from material defects. However, this guarantee is subject to Clauses 1.2, 1.4 and
2.4 and does not apply in the circumstances described in Clause 2.1.

1.16. Subject to Clause 2.1, if:

(a) you give notice (in accordance with the “How Do I Get Service Under

This Guarantee” section below) to Rug Doctor during the Guarantee
Period within a reasonable time of discovery that the Machine has a
material defect; and

(b) Rug Doctor is given a reasonable opportunity of examining the Machine;

and

Doctor’s place of business, payment for which will be in accordance
with the “Expenses” section below;

Rug Doctor will repair or replace the Machine without further charge.

1.17. The guarantee at Clause 1.1 shall apply to any replacement Machine (for a period

of 12 months from the date of delivery of that replacement) and any repaired
Machine (for the original Guarantee Period) supplied by Rug Doctor.

1.18. This Guarantee is given in addition to, and does not affect, your legal rights in

relation to the Machine that is faulty or not as described. Advice about your
legal rights is available from your local Citizens’ Advice Bureau or Trading
Standards office.

What The Guarantee Does Not Cover

2.1. The guarantee at Clause 1.1 does not apply to any defect in the Machine arising

from:

(a) any further use of the Machine made by you or any third party after

giving notice in accordance with Clause 1.2;

(b) your failure, or that of any third party, to follow Rug Doctor’s oral

or written instructions (including but not limited to the User Guide
supplied with the Machine) as to the storage, use and maintenance of
the Machine (as to the latter, for best operating efficiency and cleaning,
use of only Rug Doctor cleaning products is recommended);

third party of the Machine without the written consent of Rug Doctor;

(d) fair wear and tear, wilful damage, negligence by you or any third party,

accident, improper use and abuse, or abnormal storage or working
conditions; or

(e) use by you or any third party of the Machine in any way or at any time

for rental purposes.

2.2. If Rug Doctor fails to comply with these terms, then it shall be responsible for

loss or damage that you suffer that is a reasonably foreseeable result of its
breach of the terms or its negligence, but Rug Doctor shall not be responsible
for any loss or damage that is not reasonably foreseeable.

2.3. Rug Doctor is only supplying the Machine for domestic and private use. You

agree not to use the Machine for any commercial, business or re-sale purpose,
and Rug Doctor has no liability to you for any loss of profit, loss of business,
business interruption, or loss of business opportunity.

Problem

Possible Reason

How to Fix

No Power

Power cable not plugged in

Power button not pressed

Plug power cable into wall

mains socket
Press unit power

button on

No / Low Spray

Not pressing spray trigger
Clean Water / solution tank

is empty or low
Clean Water tank is