9
d
u
a
l
p
h
o
n
e
t r o U B l e s h o o t i n g g U i d e
Troubleshooting Guide
Should you forget the base station System PIN, follow this procedure to reset the units.
note: all memory and settings will be lost at resetting.
1)
Disconnect AC Power supply.
2)
Hold
and plug in the AC power supply (Hold until line in-use LED is on).
3)
Release
and hold it again until you hear beeps.
4)
Disconnect AC power supply and Plug in it again.
5)
The unit will return to its default System PIN code (0000).
note:
• Please follow User Manual to register the handset again.
if you can not make/receive skype calls after installation
Cause 1:
The USB plug is not connected to your PC.
solution:
Connect the USB plug to the PC.
Cause 2:
The base station does not work.
solution:
Check whether the power adaptor is connected to base station.
Cause 3:
The Skype software is not running.
solution:
Run Skype software and sign in.
Cause 4:
The DUALphone Suite is not running correctly.
solution:
Follow these steps:
