
If an item needs to be returned,
RTT
will issue you an RGA (Return Goods Authorization) form. Please ensure that a
copy is sent back with returned item(s). Without an RGA the product may be lost or returned to stock with no credit
issued. Please note that in some cases the freight may be more than the item is worth when credit is received.
6.2 Back Charges For Material And Labor
RTT
shall not be held responsible for any back charges incurred for materials or labor without prior written consent.
Should a problem arise, please notify
RTT
immediately. Once the issue is investigated, should costs be
incurred, an amount shall be agreed on by both parties beforehand. Do NOT attempt modifications or repairs
without prior consent as this may void further warranty repairs or credit.
RTT
will not accept back charges
associated with late delivery.
Please address repairs to:
RTT Engineered Solutions
2975 Discovery Blvd.
Rockwall, TX 75032
Attention: Customer Service
Phone: 888-452-6684
Email: [email protected]
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