Real Time Automation, Inc.
13
1-800-249-1612
Error: Main Page Does Not Launch
If the main page does not launch, please verify the following:
1)
Check that the PC is set for a valid IP Address
a.
Open a MS-DOS Command Prompt
b.
Type “ipconfig” and press
enter
c.
Note the PC’s IP
Address, Subnet, and Default Gateway
2)
The gateway must be on the same Network/Subnet as the PC whether it’s set
up
for DHCP or Static.
Once you have both devices on the same network, you should be able to ping the
gateway using a MS- DOS Command Prompt.
The Screenshot above shows an example of what a successful ping looks like.
If you can successfully ping your gateway, open a browser and try to view the main page
of the gateway by entering the IP Address of the gateway as the URL.
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