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              Document Number 900-20571 Rev. A

13

MERCHANDISE RETURN AUTHORIZATION (MRA) POLICY

All equipment sent in for repair or parts returned for replacement or credit MUST be accompanied by a completed
Merchandise Return Authorization (MRA) form.
If equipment or parts are received by R.S.Technical Services, Inc. (R.S.T.), without an MRA form or with a
partially completed form, the equipment or parts will be held until an MRA form is received.  
Call either your Dealer or the R.S.T. Customer Service Department, whichever is appropriate, to obtain an MRA
number. 

The MRA form must contain all of the following information:

MRA Number
Date
Business name 
Shipping address 
Billing address 
Serial Number(s) of the equipment
Contact name 
Telephone number of contact person 
Fax number of contact person 
PO number 
Estimate requirements 
Detailed description of problem(s) 

If returning parts, indicate whether a warranty replacement or a credit is expected. 

Provide the number of the invoice to be credited, model and serial numbers of the equipment
being sent in for repairs. 

ESTIMATE REQUIRED

If a customer has requested an estimate before the equipment is repaired, an estimate will be prepared as soon as possible.
A Customer Service representative will then contact the customer to provide the estimate and obtain approval to proceed
with the repair. Upon acceptance of the estimate, R.S.T. will repair the equipment.  If the estimate is not accepted within 30
days, the equipment will be returned to the customer in the same condition in which it was received.

COD TERMS

If a customer is on COD terms, Customer Service will contact them to provide the cost of the repair or parts (including tax,
freight and handling charges) and advise them the equipment or parts will be shipped COD.   Upon receiving approval from
the customer to proceed with the repair, R.S.T. will repair the equipment.  If the customer decides not to have the equipment
repaired, the equipment will be returned to the customer in the same condition in which it was received.

PARTS RETURN POLICY

R.S.T. will issue a full refund, (except freight), on parts returned within 90-days of the date of purchase with the provision
that the parts were returned in new condition.

By completing the MRA form as indicated above, repairs and issuance of credits will be expedited, and loaners will
become more available to customers.

Содержание Omni II 10-1620

Страница 1: ...tems A Full Service Company www rstechserv com O Om mn ni i I II I P Pa an n a an nd d T Ti il lt t C Co ol lo or r C Ca am me er ra a M M Mo o od d de e el l l 1 1 10 0 0 1 1 16 6 62 2 20 0 0 O OP PE...

Страница 2: ...safety 2 Test operates the sewer camera and associated electrical equipment in a dry location away from any potential exposure to hazardous conditions to determine whether the equipment functions nor...

Страница 3: ...v A 3 Table of Contents PAGE 4 Product Overview PAGE 5 Operator and Equipment Safety PAGE 6 Equipment Compatibility PAGE 7 Camera Operation PAGE 10 Maintenance PAGE 12 Warranty Policy PAGE 13 MRA Merc...

Страница 4: ...24 The camera transmits video and other transducer signals through the sincon cable to the Controller Power Supply The Functions of the Omni Eye II color camera are controlled by an auxiliary control...

Страница 5: ...om the controller power supply Refer to the appropriate generator operator s manual for starting To prevent personal injury or damage to equipment turn off Camera power When making electrical connecti...

Страница 6: ...use with a mainline vehicle mounted systems as well as Portable Mainline systems This pan and tilt camera requires the use of a power control unit auxiliary controls box skid or a tractor unit and cab...

Страница 7: ...rovides a nominal 120V DC to the camera transporter and other down hole inspection equipment This section has video processing circuitry which extracts the video transmitted by the under ground camera...

Страница 8: ...ON position If the RESET LED is flashing place the camera ON OFF to the OFF position and correct the fault 2 Dual Function Auxiliary Control Box With the power OFF plug the Dual Function Control Box...

Страница 9: ...tates camera to home Lower toggle switch functions Iris Cl camera closes camera iris Iris Op camera open camera iris Focus in camera adjust near focus Focus out camera adjust far focus Standard pan an...

Страница 10: ...ntire assembly Inspect camera cradle and hardware Inspect camera lens for scratches and cracks Turn camera on and check light bulbs Inspect the camera clamps fins skids and mounting hardware Inspect t...

Страница 11: ...Document Number 900 20571 Rev A 11...

Страница 12: ...94954 Mt Sterling KY 40353 RST shall at our option repair or replace any defective part or component in our service facility or ship the customer a replacement component or part The customer shall ret...

Страница 13: ...omer has requested an estimate before the equipment is repaired an estimate will be prepared as soon as possible A Customer Service representative will then contact the customer to provide the estimat...

Страница 14: ...ervice Company SALES SERVICE PARTS THE FOLLOWING FORM IS PROVIDED FOR YOUR CONVENIENCE MAKE COPIES OF THE FORM FOR YOUR USE FILL OUT THE FORM COMPLETELY AND OBTAIN AN MRA NUMBER MAKE A COPY OF THE COM...

Страница 15: ...o P O required OR Expedite use P O ___________________________ OR Estimate required Serial number s ________________________________________________________________________ SECTION III What merchandis...

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