ERROR CODE DISPLAY AND SOLUTIONS
The display may show some error codes when counting, which means there are some
problems with the machine. Refer to the chart below to solve the errors.
Error Code
Reason
Solution
E01/E02
Left/Right Counting Sensor
Clean dust off sensor/replace sensor
E03
Code disc sensor
Clean dust off sensor/faster sensor /replace
sensor
E04
Feeder sensor
Clean dust off sensor/faster sensor /replace
sensor
E05
Stacker sensor
Clean dust off sensor/faster sensor /replace
sensor
BF
Wheels are running without
banknotes
Press 'RESET' and recount
EOA
The unit is operating in direct
sunlight or UV Sensitivity issue
keep unit away from direct sunlight. Lower
UV sensitivity
EEA
Some banknotes may be glued or
stuck together
Remove and press 'RESET' to continue
counting
EEB
Banknote width size is over 8mm
than norm
Remove and press 'RESET' to continue
counting
EE1
Counterfeit or suspicious banknote -
banknote without UV feature
Remove and press 'RESET' to continue
counting. If the unit stops frequently, adjust
the sensitivity level
EE2
Counterfeit or suspicious banknote -
banknote without MG feature
Remove and press 'RESET' to continue
counting. If the unit stops frequently, adjust
the sensitivity level
EE4
Torn banknote. Left/right counting
sensor
Remove and press 'RESET' to continue
counting. Clean dust off the sensor and or
the sensor needs to be replaced
EE5
Two banknotes are counted as on or
inaccurate counting
Remove and press 'RESET' to continue
counting
EE7
Banknotes are not fed correctly into
feeder
Arrange banknotes according to instruction
on Feeder adjustment
EE8
Feeding board is not in horizontal
position or banknote width size is
shorter than 30mm
Adjust the position of the feeding board.
Remove and press 'RESET' to continue
counting
EE9
Feeding board is not in the
horizontal position or banknote
width size is larger than 75mm
Adjust the position of the feeding board.
Remove and press 'RESET' to continue
counting
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