13
GB
Troubleshooting
5
Troubleshooting
Before contacting your authorised Royal dealer, Royal service partner or appliance market, first follow the procedure in the following table to check if you
can handle the problem yourself
6
Spare parts
6.1
List of consumable parts
6.2
Sources
Address:
Z
page 40, „International Service“
.
6.3
Disposal
The filters used are made of envi-
ronment-friendly materials and can
de disposed of with your domestic
trash. When the appliance has
reached the end of its usefulness,
especially if dysfunctions recur,
disable the appliance by pulling
the mains plug out of the socket and cutting off
the power cord. Dispose of the appliance in
compliance with environmental protection laws
of your country. Electrical waste must not be
disposed of together with domestic waste.
Consult your local authorities or your dealer for
advice on recycling.
7
Warranty
7.1
Conditions of warranty
We grant a warranty of 24 months from the
date of purchase for the appliance distributed
by us.
Within this period we will either repair or re-
place the appliance or accessory (damages to
accessories do not automatically cause a re-
placement of the complete appliance) all de-
fects due to manufacturing or materials at no
cost. Damages due to inappropriate use (oper-
ation on wrong voltage or type of current, con-
necting to unsuitable power supplies,
breakage, etc.) are exempt from warranty, as
are normal wear and minor defects that only
negligibly influence the appliance's serviceabil-
ity.
Intrusions by unauthorised parties and the use
of spare parts not supplied by Royal Appliance
invalidate the warranty. Consumable parts are
not included in the warranty and must be paid
for!
The warranty is only valid if the date of pur-
chase has been acknowledged by the dealer's
stamp and signature on the warranty card or if
a copy of the invoice or sales slip is included
with the sent-in appliance. Warranty work does
not extend the warranty period nor does it con-
stitute a claim for a new warranty!
7.2
In case of a warranty claim
Send us the appliance with its dust container
empty and a short description of the fault in
printed letters. Head your accompanying letter
with the notice "warranty claim". Send it to the
following address, including the warranty card
or a copy of the purchase slip:
Address:
Z
page 40, „International Service“
WARNING:
Danger of injury! Never use a defective appliance! Always switch off the appliance and disconnect it from the mains before starting troubleshooting
Z
chapter 2.4, „Switching off“
.
Problem
Possible cause
Solution
The appliance will not start
Plug is not plugged in or the appliance is not
switched on.
Insert the plug into a mains socket and switch on the appliance
Z
chapter 2.3, „Vacuum cleaning“
.
The socket does not carry current.
Test the cylinder vacuum cleaner at another socket which you are
sure carries current.
Power cord is damaged.
Have the cord replaced by the Royal Appliance Customer Service,
address
Z
page 40, „International Service“
.
The vacuum cleaner stops
suddenly.
The overheating protection has tripped (possibly due
to blocked suction channels, extremely dirty filters, or
similar).
Switch the appliance off and pull the plug out of the socket.
Eliminate the cause of overheating (e.g. disassembling telescopic
tube and suction hose and removing the obstacle and/or cleaning fil-
ters). Wait for about 45 minutes. After the appliance has cooled off,
you may switch it on again.
The results are unsatisfacto-
ry in spite of the appliance
working correctly.
Dust container is overfilled.
Empty / clean the dust container.
Nozzle, telescopic tube or suction hose are blocked. Remove the obstacle. If necessary, use a long wooden stick (e.g. a
broomstick) to do this.
The filter is dirty.
Clean the respective filter,
Z
chapter 4.3, „Cleaning the exhaust filter“
or
Z
chapter 4.4, „Cleaning the dual motor protection filter“
.
The nozzle you are using does not suit the flooring. Change the nozzle (Fig. 2 or Fig. 4).
The "carpet/hard floor" switch (Fig. 3/1) is in the
wrong position for the particular type of floor.
Set the "carpet/hard floor" switch to the correct position for the type
of floor (Fig. 3).
The appliance makes unusu-
al noises.
Sucked-in objects are obstructing the air stream.
Remove the objects. If necessary, use a long wooden stick (e.g. a
broomstick) to do this.
NOTE:
If you cannot solve the problem following these instructions, contact the Royal customer service (address:
Z
page 40, „International Service“
.).
Item number
Description
5030001
Dual motor protection filter
5030002
Exhaust filter
M203
Parquet brush
M209
Turbo brush
M219
"Fellino" mini turbo brush
M232
long, flexible crevice nozzle
M5060.book Seite 13 Mittwoch, 16. Februar 2011 11:15 11
