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Defects that are not due to material or production faults are excluded from the warranty,
e.g.
P
Transport damage of any kind
P
Faults due to incorrect installation
P
Faults due to improper use
P
Faults due to incorrect handling
P
Faults due to improperly performed repairs or attempts at repair by persons and/or
companies not authorized by ROWI
P
Normal wear resulting from operation
P
Cleaning of components
P
Adaptation to different national, technical or safety-relevant requirements, if the product
is not used in the country for which it has been technically designed and manufactured.
Moreover, we cannot accept any warranty for appliances whose serial number is falsified,
altered or removed. A warranty claim shall also expire if parts are integrated in the appli-
ance, which are not approved by ROWI GmbH.
Claims extending beyond the free fault rectification, e.g. damage compensation claims, are
not covered by the scope of the warranty.
5.2 Processing
If problems occur during operation of your ROWI product, please proceed as follows:
1. Read the operating instructions
Most malfunctions are caused by incorrect operation. Therefore first consult the oper-
ating instructions in the event of a malfunction. Chapter 4.2 contains corresponding
information on troubleshooting.
2.
Service
Form
To make the service processing easier,
please carefully fill out the service form enclosed
with the product before contacting the ROWI Service Centre. This means you have all
requisite information within convenient access.
3.
Contact
You can reach the ROWI Service Team by mail:
Most problems can be remedied as part of the competent, technical advice from our Ser-
vice Team. If this is not possible, the further procedure is outlined here.
GB
