28
TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSES
SOLUTIONS
There is no steam.
The appliance is not plugged in, or
not switched on.
Check that your appliance is correctly
plugged in and switched on.
Then wait for approximatively 15 sec
for steam to be available..
The water level is too low.
Unplug your appliance and refill it.
The steam pump has not been
primed.
Press the steam trigger continuously
for a few seconds to begin steaming.
You are using the appliance for the
first time.
Press the steam trigger continuously
for a few seconds to begin steaming.
The water tank is not fully in place.
Make sure the water tank is correctly
set by sliding it up.
The appliance does
not heat.
It is not plugged in, or not switched
on.
Plug in your appliance and switch on.
Water tank leaks.
The water tank is not fully in place.
Make sure the water tank is correctly
set by sliding it up.
Steam rate decreases or
releases particles.
Calcium build-up
Refer to ‘ANTI CALC’ section in
instructions for use.
The steam leaves stains
on the fabric or the
appliance spits
You are using water with additives.
Never add any additive in the water
tank.
The appliance has not been
rinsed enough after the descaling
operation.
Read carefully the ‘ANTI CALC’ section
in instructions for use.
You are using other liquids than
white vinegar to descale the
product.
Use only white vinegar during ‘ANTI
CALC’ procedure.
The heating light is
switching off during
use.
It is not a defective sign. The light
switch on and off during the heating
regulation.
None, it is normal.
Water leaks from steam
head.
The appliance is in a titled position.
Gently comeback in a vertical
position.
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