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A (1): There may be an issue with the battery, especially if it was removed at any point. Check to
see if it is correctly installed. Turn off the RolliTerra, reinstall the battery, and restart charging.
A (2): The contacts on the charging base or the RolliTerra’s pegs may not be clean. Make sure
both the RolliTerra and the charging base are turned off then use dry, non-abrasive cloth to wipe
the pegs on the front of the RolliTerra and the contacts on the charging base. Once these parts
are clean, restart charging.
A (3): The charging base itself may be malfunctioning. Attempt charging using the charger only.
If the RolliTerra charges using the charger but not the charger base, contact customer service for
further troubleshooting.
Q: Why isn’t the RolliTerra picking up dirt or debris?
A: Likely, the dustbin is full. Clean out the dustbin and the RolliTerra’s brushes and restart
cleaning.
Q: Why is the RolliTerra beeping?
A (1): It may be awaiting input. If the RolliTerra fi nishes charging, has no cleaning scheduled, and
is left on, it may beep until it is given a new assignment. Select a cleaning mode or turn it off .
A (2): It may be paused. Press the pause key on the remote to unpause the RolliTerra.
If the information in Section 9 does not resolve your issue, please visit our website at www.
rollibot.com or contact customer support 1-844-585-6295.
Section 10. Warranty Information
One Year Limited Hardware Warranty
Your RolliTerra Robotic Vacuum (“Product”) includes a One Year Limited Hardware Warranty
(“Warranty”). The Warranty covers product defects in materials and workmanship under normal
use. This Warranty is limited to residents of the United States and Canada only and is available
only to original purchasers. This Warranty gives you specifi c legal rights and you may also have
other rights which vary from state to state.
This Warranty starts on the date of your purchase and lasts for one year (the “Warranty Period”).
The Warranty Period is not extended if the Product is repaired or replaced. We may change the
availability of this limited warranty at our discretion, but any changes will not be retroactive.
Warranty services are provided by Warranty Pro. If a hardware defect arises and a valid claim is
received within the Warranty Period, at its option and to the extent permitted by law, RolliBot
will: (1) repair the hardware defect by using new or refurbished parts that are equivalent to
new in performance and reliability; or (2) exchange the Product with a product that is new or
refurbished which is substantially equivalent to the original product. This Warranty is for one
replacement only of like-items and does not cover items out of production if the product is no
longer made or stocked. This Warranty is not assignable or transferable. The original purchaser
may call RolliBot’s toll-free number at
1-844-585-6295 for service request.
When a product or part is exchanged, any replacement item becomes your property and
the replaced item becomes RolliBot’s property. This warranty only covers technical hardware
defectiveness during the warranty period and under normal use conditions. RolliBot does not
warrant uninterrupted or error-free operation of this Product.
This Warranty does not cover any damage due to: (a) transportation; (b) storage; (c) improper
use; (d) failure to follow the product instructions or to perform any preventive maintenance; (e)
modifi cations; (f ) unauthorized repair; (g) normal wear and tear; or (h) external causes such as
accidents, abuse, or other actions or events beyond our reasonable control.
Important: Do not disassemble the Product. Disassembling the Product will void this Warranty.
Only RolliBot or a party expressly authorized by RolliBot should perform service on this Product.