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Section 9. Troubleshooting
Q: Why did the RolliTerra suddenly get louder?
A: Something may have gotten stuck on the bottom of the RolliTerra. Turn off the RolliTerra and
check the underside for debris or blockages. Clear away any obstructions.
Q: Why did the RolliTerra stop working?/The RolliTerra is stuck.
A: Turn off the RolliTerra and check underneath. Something may be stuck in or on the underside.
If uneven terrain is the issue, place something heavy and durable atop the uneven edge. If the
RolliTerra enters this area, it should bump into the obstacle and avoid it rather than attempting
to move forward.
Q: Why isn’t the timing function working?
A: The charging base may not be receiving power. Make sure the charger is securely plugged
into the wall and the back of the charging base.
Q: Why isn’t the remote control working?
A (1): Likely, it’s too far from the vacuum. Move within a yard or two and attempt to use the
remote again.
A (2): Something’s interfering with the infrared signal. Move any obstacles between the remote
and the RolliTerra.
A (3): The RolliTerra or remote’s batteries may be low. Recharge the RolliTerra and/or replace the
remote batteries.
A (4): The RolliTerra is not on. Turn the RolliTerra on for proper remote control functionality.
A (5): The remote may be too close to the charger base. The charge base uses infrared light, like
the remote. They will not work when too close together.
Q: Why is the RolliTerra circling in the same area?
A (1): The RolliTerra is performing a spot clean as assigned. Use the remote or the buttons on top
of the RolliTerra to change the type of cleaning performance if spot cleaning is not desired.
A (2): Something may be caught in one or both of its wheels. Turn off the vacuum and inspect
the wheels for debris. Clear away any obstruction and restart cleaning.
Q: The RolliTerra fell down the steps. / Are the cliff sensors working?
A: There may be an issue with the sensors. Check the bottom of the RolliTerra around the
sensors for excess dust or debris and clean as needed.
Q. Why does the RolliTerra retreat during cleaning?
A (1): The lighting may be generating heat. Do not have the RolliBot operate under direct
sunlight.
A (2): The carpeting or fl oor surface may be too dark and/or causing issues with the sensors. It is
not recommended to use the RolliTerra on black or dark carpet or fl ooring.
A (3): The RolliTerra may be too close to its charging base. The charging base doubles as infrared
wall technology. This means it will emit light which creates a virtual wall the RolliTerra will not
pass through. Unplug the charging base while the RolliTerra cleans and move it to a better
location and/or leave it unplugged during cleaning. Note, after unplugging the base, the clock
and timing will be reset.
Q: Why isn’t the RolliTerra returning to its charging base?
A (1): Something’s interfering with the infrared signal. Move any obstacles near the charging
base. The RolliTerra cannot charge if it cannot fi nd its charging base.
A (2): The charging base may not be receiving power. Make sure the charger is securely plugged
into the wall and the back of the charging base.
A (3): The RolliTerra may have run out of battery power before it was able to reach the charging
base. Ensure your RolliTerra is fully charged before each use.
Q: Why isn’t the RolliTerra charging?