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Publication 6186M-UM001J-EN-P - July 2008

45

Chapter

 5

Troubleshoot the System

Chapter Objective

This chapter describes how to interpret and correct problems with the 
monitors.

Running the Self-test 

Use the self-test feature to verify that your monitor is running 
correctly. If the monitor and computer are property connected but the 
monitor remains dark and the power indicator is blinking, run the 
self-test. 

Follow these directions to run the self-test.

1.

Power down the computer and monitor. 

2.

Unplug the video cable from the back of the computer. 

3.

Power up the monitor.

If the monitor is functioning properly, you will see a self-test box that 
reads, No Signal Input.

4.

Power down your monitor.

5.

Reconnect the video cable to the back of the computer.

6.

Turn on your computer.

7.

Turn on your monitor.

8.

If your monitor screen remains blank after the previous 
procedure, check your video controller and computer system 
because your monitor is functioning properly. 

IMPORTANT

This self-test box also appears during normal operation if the 
monitor is disconnected or damaged.

Содержание 6186-M12AL

Страница 1: ...Numbers 6186 M12AL 6186 M12ALTR 6186 M15AL 6186 M15ALTR 6186 M15ALTC 6186 M15SS 6186 M15SSTR 6186 M17AL 6186 M17ALTR 6186 M17ALTC 6186 M17SS 6186 M17SSTR 6186 M19AL 6186 M19ALTR 6186 M19SS 6186 M19SSTR Industrial Monitors ...

Страница 2: ...ent liability is assumed by Rockwell Automation Inc with respect to use of information circuits equipment or software described in this manual Reproduction of the contents of this manual in whole or in part without written permission of Rockwell Automation Inc is prohibited Throughout this manual when necessary we use notes to make you aware of safety considerations Rockwell Automation Allen Bradl...

Страница 3: ...summarizes the changes to this manual since the last revision Revision bars as shown in the margin identify updated information These are the changes for this version of the document Topic Page Revised grounding text in attention message 14 Added grounding text in attention message 28 ...

Страница 4: ...4 Publication 6186M UM001J EN P July 2008 Summary of Changes ...

Страница 5: ...3 Installation Guidelines 14 Panel Mounting 15 Rack Mounting 18 Bench or Tabletop Mounting 20 Product Dimensions 22 Monitor Connections 24 Chapter 3 Configure the Video Setup Chapter Objective 31 Setting the Monitor Type 31 Checking and Changing the Display Resolution 32 Adjust the Monitor Brightness 34 Adjust the Monitor Using Control Keypad 34 Performing the Automatic Setup 35 Changing Monitor S...

Страница 6: ... July 2008 Table of Contents Chapter 5 Troubleshoot the System Chapter Objective 45 Running the Self test 45 Troubleshooting Solutions 46 Appendix A Specifications Appendix B Touchscreen Serial Interface Appendix C Video Cables Index ...

Страница 7: ...anual is a user guide for the monitors It gives an overview of the system and describes procedures to install a monitor in a panel rack or bench tabletop make monitor connections configure a monitor s video setup troubleshoot a monitor Additional Resources For additional information on the heavy industrial monitors refer to Heavy Industrial Monitors Installation Instructions publication 6186M IN00...

Страница 8: ...8 Publication 6186M UM001J EN P July 2008 4 Preface ...

Страница 9: ...e efficient enclosure that is less than 63 mm 2 49 in deep Optional rack or bench mount adapter brackets Before You Begin Before unpacking the product inspect the shipping carton for damage If damage is visible immediately contact the shipper and request assistance Otherwise proceed with unpacking Keep the original packing material in case you need to return the product for repair or transport it ...

Страница 10: ... M12AL 12 in Aluminum None 6186 M12ALTR Resistive Touch 6186 M15AL 15 in Aluminum None 6186 M15ALTR Resistive Touch 6186 M15ALTC Capacitive Touch 6186 M15SS Stainless Steel None 6186 M15SSTR Resistive Touch 6186 M17AL 17 in Aluminum None 6186 M17ALTR Resistive Touch 6186 M17ALTC Capacitive Touch 6186 M17SS Stainless Steel None 6186 M17SSTR Resistive Touch 6186 M19AL 19 in Aluminum None 6186 M19ALT...

Страница 11: ...f T4 when operating in a 50 C 122 F ambient environment Do not install the terminals in environments where atmospheric gases have an ignition temperature less than 135 C 275 F WARNING Explosion Hazard Substitution of components may impair suitability for hazardous locations Do not disconnect equipment unless power has been removed and area is known to be nonhazardous Do not connect or disconnect c...

Страница 12: ...y Certificates and other certification details ATTENTION This product is intended to operate in an industrial or control room environment which utilizes some form of power isolation from the public low voltage mains Some computer configurations may not comply with the EN 61000 3 2 Harmonic Emissions standard as specified by the EMC Directive of the European Union Obtain permission from the local p...

Страница 13: ...e present and designed to prevent personal injury resulting from accessibility to live parts UL Listed equipment need not be mounted inside another enclosure in ordinary nonhazardous locations if NEMA Type and IEC ratings are not required but the mounting method must limit the tilt of the product to 30 from vertical Examples include articulated arm table top stand or other means having sufficient ...

Страница 14: ... the equipment through the ac power cord helps to reduce static discharges which may cause shocks and damage electronic components The enclosure or cover must remain in place at all times during operation The cover provides protection against high voltages inside the product and inhibits radio frequency emissions that might interfere with other equipment ATTENTION To maintain an electrically safe ...

Страница 15: ...n installing the monitor in a panel Confirm that there is adequate space behind the panel Allow a minimum of 51 mm 2 0 in around the back sides and bottom and 77 mm 3 0 in on the top for ventilation A cabinet with a minimum depth of 74 mm 2 9 in is sufficient Cut supporting panels to specifications before installation Take precautions so metal cuttings do not enter components already installed in ...

Страница 16: ...rections to mount the monitor in a panel 1 Cut the panel opening using the appropriate cutout dimensions 2 Attach the cables to the monitor if access to the rear of the monitor will not be possible after the installation 3 Verify that the sealing gasket is properly positioned on the monitor This gasket forms a compression type seal Do not use sealing compounds 4 Place the monitor in the panel cuto...

Страница 17: ...rmly against the panel 7 Tighten the mounting clips to a torque of 1 1 N m 10 in lbs in the sequence shown in step 6 Do not over tighten Torque Sequence 8 1 5 7 2 6 4 3 7 1 5 6 2 8 9 3 4 10 1500M and 1700M Monitor 1200M Monitor 10 1 5 13 3 1900M Monitor 12 11 6 2 9 8 7 4 14 Torque Sequence Torque Sequence ATTENTION Tighten the mounting clips to the specified torque to provide a proper seal and pre...

Страница 18: ... 2 Phillips screwdriver Mounting Guidelines Observe these guidelines when installing the monitor in a rack The height of the cabinet must accommodate the monitor s panel height The depth of the cabinet must accommodate the monitor s depth plus rear clearance for cables and airflow A cabinet depth of 74 mm 2 9 in is sufficient Cat No Description 6189V MRA12 Rack adapter for 1200M monitor 6189V MRA1...

Страница 19: ...unting rails behind IMPORTANT The mounting rails that run vertically along the inside edges of the front opening of an EIA rack cabinet can be of two types Wide rails have holes spaced 12 7 mm 0 5 in and 31 8 mm 1 25 in on centers in a repeating pattern Wide rails are prevalent in Europe Universal rails have holes spaced 12 7 mm 0 5 in 15 9 mm 0 625 in and 31 8 mm 1 25 in on centers in a repeating...

Страница 20: ...ch tabletop adapter and a 2 Phillips screwdriver Mounting Guidelines Observe these guidelines when installing the monitor on an arm The mounting surface and the mounting arm must be strong enough to support both the monitor and the mounting hardware The interface between the arm and the monitor must meet VESA FPMPMI 100 mm standards The mounting location must provide adequate clearance for positio...

Страница 21: ...t the monitor to a bench or tabletop 1 Mount the arm to the bench or tabletop using screws bolts or clamps so the monitor cannot tip 2 Place the monitor over the arm and insert four M4 x 0 7 screws through the arm brackets and into the monitor The illustration shows the mounting holes for VESA FPMPMI standard 100 mm interface pad 3 Tighten the screws ...

Страница 22: ...nches 1200M Monitor 1500M Monitor Mounting clip slots for panel mounting 315 12 40 224 8 82 110 4 33 110 4 33 340 13 39 8 0 31 31 20 1 23 56 10 2 21 235 9 25 260 10 24 56 10 2 21 64 10 2 52 Mounting clip slots for panel mounting 29 5 1 16 383 6 15 10 281 9 11 10 160 6 30 409 2 16 11 308 6 12 15 140 5 51 282 6 11 13 58 2 28 10 0 39 160 6 30 58 2 8 68 2 67 ...

Страница 23: ...ots for panel mounting 422 16 63 326 25 12 85 150 5 91 150 5 91 10 0 39 68 10 2 68 30 0 1 18 356 14 03 58 10 2 29 160 6 30 328 12 92 452 17 81 58 10 2 29 447 17 60 320 12 60 116 4 57 110 4 33 482 6 19 00 73 10 2 88 360 14 17 120 4 72 10 0 39 Mounting clip slots for panel mounting 399 30 15 72 116 4 57 120 4 72 33 6 1 32 ...

Страница 24: ...g video source HD 15 VGA connector digital video source DVI connector serial port for touchscreen interface power source ac or dc Monitor Connections Item Description 1 Power Input dc terminal block 2 Power Input ac ac adapter 3 RS 232 Input optional 4 HD 15 Video Input 5 DVI Video Input 1 2 3 4 5 Connectors are labeled on the monitor and may vary from model to model ...

Страница 25: ...onitors support digital video Use a digital video cable to connect the host computer to the DVI connector on the monitor This cable is not supplied but can be purchased as a monitor accessory TIP You can use cables with a maximum length of 15 m 50 ft at lower monitor resolutions provided they are properly constructed Video amplifiers are available for longer distances TIP You can connect the monit...

Страница 26: ...touchscreen to function with many Microsoft Windows based industrial applications as a pointing device or mouse The RS 232 DB9 female D shell connector on the side panel of the monitor provides the serial touchscreen interface connection to the host Follow these directions to connect the touchscreen interface 1 For units with the touchscreen option connect one end of the included touchscreen seria...

Страница 27: ...t the monitor to the same ac source that supplies the computer To connect power to the monitor follow these directions 1 Turn off the main power switch or breaker 2 Connect the external power supply cable to the 12V dc power input connector on the monitor and secure this connection by screwing the barrel over the threads 3 Connect the power cord into the main supply 4 Restore ac power WARNING Haza...

Страница 28: ... from your dc power supply and connect the leads to the dc input terminal block on the monitor The monitors accept a 9 36V dc input power supply connection 3 Tighten the screw terminals to provide a good connection 4 Secure the terminal block connector to the unit by using the two side screws 5 Restore dc power ATTENTION Connect the product to earth ground using a 1 31 mm2 16 AWG or larger externa...

Страница 29: ...les to the three cable restraints on the monitor by using the supplied cable ties Securing the cables provides strain relief on the cables and avoids loose hanging cables Cable Restraints Run cables alongside each cable restraint Insert cable ties around cables and through cable restraints to secure cables ...

Страница 30: ...30 Publication 6186M UM001J EN P July 2008 Chapter 2 Installing the Monitor ...

Страница 31: ...hould not be required If your video card does not support Plug and Play or if you are using Windows NT you must set the monitor type manually There are two possible monitor types Plug and Play Monitor for the monitors with a Plug and Play enabled system Default Monitor for monitors that are set up manually TIP If your video card does support Plug and Play but it does not appear that your monitor t...

Страница 32: ...ol Panel 2 Open Display icon 3 Click Settings tab 4 Verify Desktop Area Resolution set for the desired resolutions Best resolution for any 6186M monitor is the native resolution See Checking and Changing the Display Resolution on page 32 5 Verify Refresh Frequency 60 or 75 Hz is best 1 Open Control Panel 2 Open Display icon 3 Click Settings tab 4 Click Advanced Properties button 5 Click Monitor ta...

Страница 33: ...o Memory 640x480 256 colors 8 bit 0 4 MB High color 16 bit color 0 7 MB True color 24 bit color 1 0 MB 800x600 256 colors 8 bit 0 6 MB High color 16 bit color 1 0 MB True color 24 bit color 1 5 MB 1024x768 256 colors 8 bit 0 9 MB High color 16 bit color 1 7 MB True color 24 bit color 2 4 MB 1280x1024 256 colors 8 bit 1 4 MB High color 16 bit color 2 7 MB True color 24 bit color 4 0 MB IMPORTANT Th...

Страница 34: ...Key Control Description Adjust Buttons Adjusts the brightness level of the monitor if pressed while the OSD is off OSD Key Control Description On Off Switch Turns monitor on and off Menu Return Opens the OSD and sub menus Selects the highlighted function Adjust Buttons up and down arrows Moves between OSD menus and submenus Decreases or increases values in OSD menus and submenus Provides OSD locko...

Страница 35: ...D ROM drive 2 Start the ScreenSet utility named ScreenSet exe 3 Press the Auto button at the rear of your monitor The auto adjustment display appears Your screen may flicker during the Auto Setup process When the auto adjustment is complete the display will disappear and your monitor should be properly adjusted IMPORTANT The ScreenSet monitor setup utility is designed for 32 bit Windows operating ...

Страница 36: ... the Menu Return button to open the OSD main menu Press the arrow buttons to move between the function icons As you move from one function to the other the function menu changes to represent the correct icon Press the Menu Return button to activate the highlighted function Use the arrow buttons to make your changes Press the Exit button once to return to the OSD main menu where you can select anot...

Страница 37: ...ust the brightness contrast and sharpness Color Accesses functions to select standard RGB levels or manually adjust RGB levels or set the color temperature Display Adjust Accesses functions to auto adjust the display settings or manually adjust the horizontal and vertical image position frequency phase and width level Tools Accesses functions to adjust the OSD reset factory settings reset factory ...

Страница 38: ... for adjusting settings Exit Digital Icon Function Analog Input Displays the incoming VGA analog signal from the 15 pin VGA input connector 1 1 The industrial monitor will autodetect either an analog VGA or digital DVI input if present Digital Input Displays the incoming DVI digital signal from the DVI input connector 1 Exit Exits the Input menu ...

Страница 39: ...ast Softness Exit Icon Function Value Range Brightness Adjusts the brightness of the screen 0 100 The default 60 Contrast Adjusts the contrast of the screen 0 100 The default 60 Sharpness Adjusts the sharpness of the screen 1 5 The default is 3 Exit Exits the Brightness and Contrast menu TIP The more common way to adjust brightness is to use the Brightness Adjust button on the back of the monitor ...

Страница 40: ...perature menu to set the color temperature and to adjust RGB color values 6500K 7500K 9300K Sets the white point color temperature 6500K typical PC 9300K typical Television 6500K 7500K 9300K RGB Submenu Accesses the RGB menu to adjust colors Adjusts the amount of red on screen Adjusts the amount of green on screen Adjusts the amount of blue on screen 0 255 default 128 0 255 default 128 0 255 defau...

Страница 41: ...nge Auto Configuration Automatically adjusts the horizontal and vertical image position frequency phase and black level Select the happy or sad face to accept settings Width Adjusts the width 0 100 Phase Adjusts the sampling phase 0 100 H Position Adjusts the horizontal position of the image on the screen 0 100 V Position Adjusts the vertical position of the image on the screen 0 100 Exit Exits th...

Страница 42: ...scription Value Range OSD Timeout Sets a maximum idle time for exiting the OSD system if input is not received 0 60 default is 30 OSD Position Adjusts the position of the OSD menu on the monitor display 1 left top 2 right top 3 center 4 left bottom 5 right bottom 1 2 3 4 5 default is 3 Factory Reset Resets all OSD settings to the factory defaults Exit Exits the Tool menu IMPORTANT All saved settin...

Страница 43: ... a Line Cord To avoid shock and fire hazards replace the monitor s power cord if the insulation breaks or if the cord develops a loose internal connection Contact your authorized Allen Bradley distributor for ordering information Other Maintenance Qualified service personnel should perform all maintenance except for the power cord replacement Contact Allen Bradley Technical Support for assistance ...

Страница 44: ...tall the monitor and place it in its original packing material ATTENTION Do not ship or transport the product when it is installed in a machine panel or rack Doing so may cause damage to the product You must uninstall the product and place in its original packing material before shipping Rockwell Automation is not responsible for damage incurred to a product that is shipped or transported while in...

Страница 45: ...s to run the self test 1 Power down the computer and monitor 2 Unplug the video cable from the back of the computer 3 Power up the monitor If the monitor is functioning properly you will see a self test box that reads No Signal Input 4 Power down your monitor 5 Reconnect the video cable to the back of the computer 6 Turn on your computer 7 Turn on your monitor 8 If your monitor screen remains blan...

Страница 46: ...ies such as video extension cables Vertical shaded bars on screen image Image Lock is not properly adjusted Reset the Horizontal positioning using the appropriate OSD Display is present but bars appear across it or roll through it Eliminate ground loops by connecting monitor and computer to the same power source location or installing an ac isolation transformer Picture bounces or has wavy oscilla...

Страница 47: ...ed areas White does not look white Adjust the Color setting using the appropriate OSD Image position changes are not saved Reposition the image using the appropriate OSD Wait five seconds for the changes to be saved before you turn off power The power indicator blinks amber once The monitor is saving your changes to the OSD The power indicator is amber The monitor is using its power management OSD...

Страница 48: ...48 Publication 6186M UM001J EN P July 2008 Chapter 5 Troubleshoot the System ...

Страница 49: ...75 Hz VESA 800 x 600 at 60 75 Hz 2 Supported Standards VGA 720 x 400 at 70 Hz IBM Boot Mode VESA 640 x 480 at 60 75 Hz VESA 800 x 600 at 60 75 Hz VESA 1024 x 768 at 60 70 75 Hz 3 Supported Standards VGA 720 x 400 at 70 Hz IBM Boot Mode VESA 640 x 480 at 60 75 Hz VESA 800 x 600 at 60 75 Hz VESA 1024 x 768 at 60 70 75 Hz VESA 1280 x 1024 at 60 70 75 Hz Luminance typical 1200M 1500M 1700M 1900M 400 c...

Страница 50: ...M 1500M 1700M 1900M Female HD 15 or DVI 5 BNC connector support through cable adapter Attribute Value OSD controls and indicators Automatic Screen Setup Brightness Contrast Sharpness Manual Color Adjustment Horizontal Vertical Position OSD Lock Unlock OSD Time Out timer Factory Reset Display Resolution Information Power On Off and Sync Detected Attribute Value Touch screen description 1200M 1900M ...

Страница 51: ...l mount VESA mount 30 g 1 2 sine 11 ms 10 g 1 2 sine 11 ms Vibration operating 0 012in p p 10 57 Hz 2 g peak 57 500 Hz Vibration nonoperating 0 012in p p 10 57 Hz 2 g peak 57 500 Hz Attribute Value Dimensions H x W x D 1200M 1500M 1700M 1900M 260 x 340 x 56 mm 10 24 x 13 39 x 2 21 in 309 x 410 x 58 mm 12 2 x 16 14 2 28 in 356 x 452 x 55 mm 14 02 x 17 80 x 2 16 in 399 x 483 x 74 mm 15 7 x 19 0 x 2 ...

Страница 52: ...52 Publication 6186M UM001J EN P July 2008 Appendix A Specifications ...

Страница 53: ...r Because the touch controller obtains power from the monitor s power supply no external touch power connections are necessary Software supplied with the touchscreen must be loaded on the host computer to handle communications with the touch controller over the channel Because the touchscreen emulates a mouse there may be compatibility issues involving how the touchscreen emulates mouse buttons es...

Страница 54: ...e controller is operating You will need to match the baud rate at the COM port The controller baud rate is factory set at 9600 Once you have obtained this information install the software using the installation disks found in the touchscreen accessory package Calibrating a Touchscreen After installing the driver software follow the calibration instructions in the touchscreen documentation accessor...

Страница 55: ...d of female connector The Standard HD 15 Video Cable table provides the pin numbers and corresponding pin assignments for the HD 15 video connector with the DDC2B capability DVI Video Connector The Standard DVI Video Cable table provides the pin numbers and corresponding pin assignments for the supported video connectors Each connector is female Standard HD 15 Video Cable Monitor Female Signal Des...

Страница 56: ...14 Vertical Sync VCLK 14 15 Data Clock SCL 15 Standard DVI Video Cable Pin DVI Port 1 RX2 2 RX2 3 RX2 Shld 4 N C 5 N C 6 DDC CLK 7 DDC DATA 8 N C 9 RX1 10 RX1 11 RX1 Shld 12 N C 13 N C 14 DDC 5V 15 Gnd 16 Hot Plug 17 RX0 18 RX0 19 RX0 Shld 20 N C Standard HD 15 Video Cable Monitor Female Signal Description Host Male 8 16 24 17 9 1 ...

Страница 57: ...Publication 6186M UM001J EN P July 2008 57 Video Cables Appendix C 21 N C 22 Clock Shld 23 Clock 24 Clock Standard DVI Video Cable Pin DVI Port ...

Страница 58: ...58 Publication 6186M UM001J EN P July 2008 Appendix C Video Cables ...

Страница 59: ...resolution 32 1200M 32 1500M 32 1700M 32 2000M 32 DVI video connector 55 F features 9 H hazardous locations information 11 HD 15 video connector 55 I installation 11 bench or tabletop 20 cables 29 guidelines 14 hazardous locations 11 panel 15 rack 18 M maintenance 43 cleaning 43 monitor type 31 setting manually 32 monitors catalog numbers 10 features 9 N navigation 36 O OSD menus 1500 1700M 37 nav...

Страница 60: ...ion 32 monitor type 31 OSD menus 36 setup utility 35 specifications electrical 50 environmental 51 operator input 50 OSD controls 50 video 50 T tabletop mounting adapters 20 guidelines 20 procedure 21 touchscreen interface 26 53 setup 53 troubleshooting 45 self test 45 solutions 46 V video source 25 ...

Страница 61: ...Publication 6186M UM001J EN P July 2008 61 Index ...

Страница 62: ...62 Publication 6186M UM001J EN P July 2008 Index ...

Страница 63: ......

Страница 64: ... hardware module within the first 24 hours of installation please review the information that s contained in this manual You can also contact a special Customer Support number for initial help in getting your module up and running New Product Satisfaction Return Rockwell tests all of its products to ensure that they are fully operational when shipped from the manufacturing facility However if your...

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