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33
FAQs
Unable to connect
to WiFi
WiFi disabled. Reset the WiFi and try again.
Poor WiFi signal. Move the robot to an area with good WiFi
reception.
Abnormal WiFi connection. Reset the WiFi, download the
latest mobile app and retry.
Current device not supported. Find the supported models in
the app.
Unable to connect to WiFi. There may be an error with your
router settings. Contact Roborock Customer Service for help
with troubleshooting.
Scheduled
cleaning is not
working
Battery low. Scheduled cleaning can only begin when the
battery level is above 20%.
Is power always
being drawn when
the robot is on the
dock?
The robot will draw power while it is docked to maintain
battery performance, but the power consumption is
extremely low.
Does the robot
need to be charged
for at least 16 hours
for the first three
uses?
No. Lithium-ion batteries have no memory effect. The robot
can be used once fully charged.
Cleaning does
not resume after
recharging
Make sure that the robot is not in DND mode. DND mode will
prevent auto top-up.
If the robot is placed manually on the dock, it will not be able
to continue cleanup.
The robot begins to
miss certain spots
The wall sensor, cliff sensor, or carpet sensor may be dirty.
Clean them with a soft, dry cloth.
WiFi Specification
Service
WiFi
Protocol
802.11b/g/n
Frequency Range
2400-2483.5 MHz
Max. Output Power ≤ 20dBm
Laser Safety
The laser distance sensor of this product meets the standards for Class 1
Laser Products in IEC 60825-1:2014 and will not generate hazardous laser
radiation.