32
Troubleshooting
Robot Error
The power indicator of the robot will flash red and a voice alert will sound.
Follow the voice prompts and instructions in the app for troubleshooting.
Notes:
•
The robot will go to sleep automatically if left in a malfunctioning state for over 10 minutes.
•
Placing a malfunctioning robot on the dock manually will end the current task.
Dock Error
The indicator of the dock will be steady red and a voice alert will sound.
Follow the voice prompts and instructions in the app for troubleshooting.
Notes:
•
The robot will automatically end washing and return to the dock to charge if the dock is left in a
malfunctioning state for over 10 minutes.
•
The robot will automatically start mop washing once the malfunction is manually fixed.
If the problem persists,
contact Roborock at
400-900-1755
or scan the QR code on the right to contact Customer Service.
FAQs
Problem
Solution
Unable to power
on
Battery low. Put the robot on the dock and charge it before use.
Battery temperature too low or too high. Only use the robot
within the range of 0-40° C (32-104° F).
Unable to charge
Dock not connected to power: Check that both ends of the
power cable are properly connected.
Poor contact: Clean the charging contacts of the dock and
the robot.
Confirm that the dock indicator is on.
Slow charging speed
To maintain the battery life, the robot automatically reduces
the charging speed when it is charged in an environment at a
high or low temperature.
Charging contacts dirty. Clean them with a dry cloth.
Unable to return to
dock
Too many obstacles near the dock. Move it to an open area.
Robot too far from the dock. Place it closer and retry.
Abnormal behavior Restart the robot.
Noise during
cleaning
The main brush, side brush, or main wheel may be jammed.
Turn off the robot and clean them.
The omni-directional wheel is jammed. Use a screwdriver to
remove it for cleaning.
Poor cleaning
performance and/
or leaking dust
The dustbin is full and needs emptying.
The filter is blocked and needs cleaning.
The main brush is tangled up. Clean the main brush.
The robot cannot
return to the dock
after spot cleaning
or when it has been
moved manually
After spot cleaning or a significant position change, the robot
will re-generate the map. If the dock is too far away, the robot
may not be able to return for charging and must be placed
on the dock manually.
