Trouble Shooting
Problem
Solution
Elliptical
Closure Sticking
Make sure the closure floats at least 1/2” below the rim of the water well, so water does not get trapped
above the closure and freeze the closure to the rim of the well.
Water Freezing
in the Valve,
Supply Line, or
Drink Area
Make sure the fountain is sealed from wind between the concrete platform and bottom of unit
Make sure both water seal grooves are filled with liquid
Make sure there are at least 10 animals drinking from only this fountain. (No other source of water
available.)
Make sure incoming water is at least 42
o
F
Make sure supply line is properly insulated:
Foam rubber insulation around supply line
Riser tube with supply line centered, and air space between riser tube and supply line. Ritchie
Thermal Tubes are recommended (see part listing page 2)
Horizontal supply line is at least 1 foot below frost line
If the above conditions cannot be met, use supplemental heat as described on page 4
Low Water Flow
Check that valve inlet is not plugged or supply hose is not kinked
Check system pressure from supply hose by installing a tee and pressure gauge in front of the valve to
check pressure drop when valve is open. A severe pressure drop indicates a restriction or undersized
supply system.
Check that shut off valves are fully open
Valve Won’t
Stop Dripping
Check float adjustment. Ensure float moves freely
Take valve apart and check for sand or scale in valve rubber.
Turn valve rubber over and re-assemble. See below
Check for excessive water system pressure.
Change to higher pressure valve.
Ritchie Limited Warranty
E f f e c t i v e S e p t e m b e r 2 0 1 2
Ritchie Industries, Inc. warrants its products to be
free of defective materials and workmanship. Defective
part(s) will be repaired or replaced at the option of
Ritchie Industries.
This warranty specifically excludes
all labor and shipping charges.
This warranty does not apply to any appearance
items, to any product whose exterior has been damaged
or defaced, to any product that has been improperly
installed, to any product subjected to misuse, abnormal
service or handling, and to any products altered or
repaired with other than original equipment or
manufacturer’s parts.
This warranty gives you specific legal rights, and
you may also have other rights which vary from state to
state.
All warranty claims must be processed through an
Authorized Ritchie Dealer/Distributor.
Proof of
purchase is required. This warranty is not
transferable.
The period of warranty begins at original
date of purchase as follows:
Poly Units
Base, top and ball closures
10 year limited against manufacturing defect. 100% first five years,
then declining 20% per year for the remaining five years.
Stainless Steel Units
Stainless trough and stainless valve chamber frame:
Ten years against manufacturing defect or corrosion. 100% all ten
years.
Casing and cover:
10 year limited against manufacturing defect. 100% first year, then
declining 10% per year for the remaining nine years.
Component Parts
All component parts, such as floats, valves, heating elements:
One year from the date of purchase against manufacturing defect,
100%.
Hydrants
All component parts:
One year from the date of purchase against manufacturing defect,
100%.
3/4” Valve:
Valve Rubber
Pin must be pushed out
of valve to disassemble
1/2” Valve:
Valve Rubber
Thrifty King CT Series Instruction Manual
9
25 September, 2014
