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Rinnai Smart Cylinders low-medium pressure indoor stainless steel: Owner and installer guide: 20432-A 01-15
Warranty examples in the real-world
We understand warranty information can be confusing. To help clarify what this
means in the real-world we have developed some single residential application
scenarios to clarify what would fall within warranty and what wouldn’t.
Scenario
Age of part/
cylinder
Within warranty
Faulty thermostat
10 months
Yes
All costs covered by Rinnai.
Faulty element
3 years
No
All costs covered by the owner.
Cylinder leaks as a result of
a faulty inner cylinder and
causes damage to carpets
and flooring
11 months
Yes/No
Cost of cylinder replacement covered by
Rinnai. Consequential loss, damage to
carpets and flooring, is not
1
.
Inner cylinder fails
7 years
Yes
Cost of cylinder replacement covered by
Rinnai. The cost of removal of the cylinder,
re-installation, and labour costs are the
responsibility of the owner.
Outer cylinder showing signs
of corrosion
3 years
No
Only the inner cylinder is covered by
warranty
1
Consequential losses
All cylinders are required to be installed with a drip tray, this is a mandatory requirement of the
installation. If damage is caused by a leaking cylinder that has not been installed with a drip tray the
owner can seek compensation through the installer or consider claiming on insurance.
