Rinnai New Zealand
Compact Op/Install Manual: 10170-C 02-09
9
Customer Information - Troubleshooting
Symptom
Cause
Solution
Burner will not light No power present
No gas present
Power cut
Air in gas pipe
Ignition failure
Ensure power cord is plugged in and turned on
Ensure gas supply is turned on
Re-ignite after power is restored
Installer to do - purge air
Repeat ignition steps
Smell of gas
Leaking gas
Turn off gas at meter or LPG cylinder and call installer
Fan not working
Heat switch is not activated
No power present
Allow heater to run on HIGH for approximately 5 mins
Ensure power cord is plugged in and turned on
Small soot deposit
Normal operation
No action required
Severe soot
deposits forming
on logs or glass
Inadequate flue system, incorrect
gas pressure or log misalignment
Call a Rinnai Service Centre
Condensation on
glass
Normal operation
Allow heater to warm-up and condensation will
disappear
Streaky lines on
glass
Normal operation
Clean glass
During installation there will be an initial burning in period where some smoke and smell may
be experienced. This is a normal part of the operation.
The appliance is fitted with an overheat safety switch. Under overheating conditions this switch
will shut off the appliance. If the appliance shuts off repeatedly servicing may be required.
Abnormal flame pattern
Each Rinnai Flame Fire has a distinct flame pattern. This should look the same every time you
start your fire, after an initial warm up period of approximately 20 minutes.
Abnormal flame performance and/or pattern can indicate a problem with your fire, such as
blocked gas injectors or artificial logs/burn media have shifted from when the fire was first
installed. There are some warning signs that could indicate a problem.
Unusual smell from the appliance
Continued difficulty or delay in establishing a flame
Flame appears either very short or very long
Flame only burns part way across the burner
Severe soot building up on the inside of the glass door
If any of the above signs occur, please call Rinnai to discuss.
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Normal
Abnormal