
20
9 . W A R R A N T Y
WE GUARANTEE
These warranty conditions are only valid for the
following
countries:
Austria,
Germany
and
Switzerland. Separate conditions imposed by the
importer apply for all other countries
For the purpose of timely damage limitation, the
warranty claim on the part of the claimant is to be
enforced at the RIKA dealer in writing using the
invoice and stating the purchase date, model name,
serial number and reason for complaint.
WARRANTY
5 years on the welded stove body. This exclusively
applies to defects in materials and workmanship as
well as free replacement. Labour and travel times
are not included in the manufacturer’s warranty.
Only original parts supplied by the manufacturer
should be used. Loss of warranty on non-
observance!
The precondition for the warranty is that the stove
has been installed and commissioned properly
according to the User and installation manuals valid
at the time of purchase. Connection must be
performed by a specialist for such stoves.
Any costs incurred by the manufacturer due to
unjustified warranty claims are to be charged to the
claimant.
W e a r p a r t s and parts affected by fire are
excluded, such as glass, coating, surface coatings
(e.g. handles, panels), seals, fire trough, grates,
draught
plates,
deflector
plates,
combustion
chamber liners (e.g. fireclay), ceramics, natural
stone, thermo stone, ignition elements, sensors,
combustion chamber sensors and temperature
controller.
Damage arising from non-observance of the
manufacturer’s instructions for operation of the unit
or any damage that is caused by action such as
overheating, use of non-approved fuels, tampering
with the device or the flue gas pipe, electrical
excess voltage, an incorrect, insufficient or
excessive
flue
draught,
condensation,
non-
performance or deficient maintenance and cleaning,
non-observance of the relevant and applicable
building regulations, incorrect operation by the user
or third parties, transport and handling damage is
also excluded.
THE WARRANTY DOES NOT AFFECT THE
STATUTORY WARRANTY PROVISIONS.