WARRANTY & RETURN POLICY
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Right Weigh is committed to providing quality products that function as intended, and we always stand behind our
workmanship. Our industry leading warranty is our best effort to express this commitment. Products
manufactured or sold by Right Weigh, Inc. are warrantied to be free from significant defects in material and
workmanship 3 years from date of purchase. During this time, and within the boundaries set forth in this warranty
statement, Right Weigh, Inc. will, at its sole discretion, correct the product problem or replace the product.
This warranty shall not apply to product problems resulting from: (1) Improper application, installation, incorrect
wiring, or operation outside of the approved specifications of the product. (2) Accidents, faulty suspension parts or
power surges (3) Inadequate maintenance or preparation by the buyer or user (4) Abuse, misuse, or unauthorized
modification. (5) Acts of God, lightning strike, floods, fire, earthquake, etc.
Right Weigh, Inc. assumes no responsibility or liability for any loss or damages resulting from use of Right Weigh,
Inc. products.
In no event shall Right Weigh, Inc. be liable for direct, indirect, special, incidental or consequential damages
(including loss of profits or loss of time) resulting from the performance of a Right Weigh, Inc. product. In all cases,
Right Weigh, Inc. liability will be limited to the original cost of the product in question. Right Weigh, Inc. reserves
the right to make improvements in design, construction, and appearance of products without notice.
Return Policy and Authorization
Before returning any product, please obtain a Return Merchandise Authorization number (RMA#) by calling
Customer Service at 503-628-0838 or e-mailing [email protected]. Include the RMA# and information regarding
the reason for the return with the returned product. Shipping costs for returns must be prepaid by the customer.
For your protection, items must be carefully packed to prevent damage in shipment and insured against possible
damage or loss. Right Weigh, Inc. will not be responsible for damage resulting from careless or insufficient packing
or loss in transit.
An RMA# must be obtained by the original purchaser before any product can be returned. Only new, unused
products may be returned. Installed, used, damaged, modified or customized products can not be returned for
credit. Credit will be issued to the original purchaser after evaluation by Right Weigh, Inc.
Repairs/Replacements
An RMA# must be obtained before any product can be returned. Right Weigh, Inc. will evaluate returned products
at no charge. If Right Weigh, Inc. determines that the returned product is under warranty it will repair the product
or parts thereof at no charge, or if unrepairable, replace it with the same or functionally equivalent product
whenever possible. Right Weigh, Inc. will return the product at its expense via a shipping method (carrier to be at
sole discretion of Right Weigh, Inc.) equal to or faster than the method used by the customer. Products or parts
thereof not covered by warranty will be repaired or replaced at customer expense upon authorization by the
customer. Right Weigh, Inc. will return the repaired product at customer expense via a shipping method (carrier to
be at sole discretion of Right Weigh, Inc.) equal to or faster than the method used by the customer.
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