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SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC911-62

Print Engine communication error.

• Connection fault
• Motherboard (onboard NIC) defective

• Check the printer power is turned on.
• Check the cable connection between the print server and the printer.
• Restart the printer and the print server in the correct procedure.
• Replace the connection cable or motherboard.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC911-63

A file system access error occurred in the ASCII temporary disk cache.

System files corruption

If rebooting the print server does not solve the problem, re-install the
system software.

SC No.

Level

Error Name/Error Condition/Major Cause/Solution

SC911-64

Page processing timeout

Time-out error occurs during the page processing for print job.

If rebooting the print server does not solve the problem, there may be a
problem with the job.

4. Troubleshooting

124

Содержание TotalFlow R-60A

Страница 1: ...TotalFlow Print Server R 60A Machine Code M273 Field Service Manual June 2015...

Страница 2: ......

Страница 3: ...1 You spill something into the machine 2 You suspect that your machine needs service or repair 3 The external housing of your machine has been damaged Indicates a potentially hazardous situation which...

Страница 4: ...or cable When unplugging from the electrical outlet grasp the cord by the plug Do not disable the power cord grounding plug The grounding plug is an important safety feature Plug the power cord into...

Страница 5: ...resentative who has completed the training course on the controller 2 The danger of explosion exists if the battery on the motherboard is incorrectly replaced Replace the battery only with the equival...

Страница 6: ...ncorporated Ethernet is a registered trademark of Xerox Corporation Macintosh is a registered trademark of Apple Computer Incorporated Pentium is a registered trademark of Intel Corporation Other prod...

Страница 7: ...on 14 Setting Customer Expectations 14 Accessory Check 14 Connector Front Panel 15 Installation Procedure 16 Initial Setting 18 Initial Setting for Printer 18 Initial Startup 18 Test Print 20 Network...

Страница 8: ...emoval 47 Left Cover 47 Right Cover 47 Front Cover 48 Unit Removal 49 HDD 49 HDD for Operation System 49 HDD for Data Storage 50 PSU 52 PIC Board 54 Cooling Fans 57 DIMM 59 7SEG Board 60 USB Dongle 61...

Страница 9: ...allation Procedure 95 Backing up Data 95 Reinstalling the System Software 95 Restoring Data 97 Updating System Software 98 Update Procedure 98 Operation from the Printer Screen 98 Operation from the C...

Страница 10: ...rver 133 Capturing a Print Job 137 Image Trouble 143 Cannot Get the Solid BK 100 When Selecting PureBlack RichBlack 143 Troubles That Related to the Optional IPDS 144 Cannot Exit SP Mode While Establi...

Страница 11: ...Activating the IPDS 151 Activation Procedure 151 Optional Features for IPDS 158 How to Reactivate 162 7 Specifications Specifications 163 General Specifications 163 9...

Страница 12: ...10...

Страница 13: ...heater 6 Do not place the machine where it will be exposed to corrosive gases 7 Do not install the machine at any location over 3 048 m 10 000 feet above sea level 8 Place the controller on a strong a...

Страница 14: ...wn in the illustration Power Requirements Insert firmly the plug in the outlet Avoid using an outlet extension plug or cord Ground the machine Avoid using a 3 pronged adapter in a 2 hole ungrounded ou...

Страница 15: ...install Pro C7110S C7110 C7100S C7100 Hereinafter referred to as printer Then install TotalFlow Print Server R 60A Hereinafter referred to as print server Recommended installation steps are as follow...

Страница 16: ...tallation The appropriate software should already be installed Documentation for the networked computer and the network operating software should be available The site administrator should install the...

Страница 17: ...ch 2 USB port backup 11 Power connector 3 USB port keyboard mouse 12 DVD drive 4 USB port keyboard mouse 13 Disc eject button 5 Gigabit Ethernet port print server to network 14 Front USB port 6 Gigabi...

Страница 18: ...server power switch and printer main power switch then disconnect the power cords before following procedure 1 Connect the interface cable A to the Gigabit Ethernet port of the printer 1 2 Connect th...

Страница 19: ...he slot on the controller box of the printer 5 Connect the power interlock USB cable A to the USB port for power interlock on the print server Make sure that the ferrite core is attached firmly on the...

Страница 20: ...higher Engine Ver 1 06 or higher Web Support Ver 1 03 or higher OpePanel Ver 2 02 or higher 4 Set the following SP 7 Kurofune at SP5 193 001 External Controller Info Setting 1 invalid at SP5 895 001...

Страница 21: ...ton to turn the print server ON Otherwise the print server detects that the printer is OFF and then the server automatically shut down by the power interlocking 2 Turn ON the main power switch on the...

Страница 22: ...Home key on the operation panel of the printer and wait about five minutes until the TotalFlow icon appears on the Home screen Test Print 1 Press the TotalFlow icon to access to the menu screen 1 Inst...

Страница 23: ...2 Press User Tools Adjustment 3 Press Print Samples Machine Installation 21...

Страница 24: ...4 Press Color test page 5 Press Print 6 Make sure that test page is printed normally Network Settings 1 Press the TotalFlow icon to access to the menu screen 1 Installation 22...

Страница 25: ...2 Press User Tools Adjustment 3 Press Ethernet Configuration Machine Installation 23...

Страница 26: ...4 Configure the network settings 5 Configure in accordance with the screen of the message then press OK 1 Installation 24...

Страница 27: ...6 After completing configuration of the network fields press OK Machine Installation 25...

Страница 28: ...ck switch is set to OFF the interlock function is turned OFF and when the switch is set to ON the interlock function is turned ON The power interlock switch is located at the rear side of the print se...

Страница 29: ...the print server Otherwise the print server will not work correctly When the power interlock function is disabled start the print server in the following procedure 1 Turn ON the main power switch of t...

Страница 30: ...the print server is suspended the job will be resumed from where it was suspended after the print server restarts Shutting Down the Print Server When the power interlock function is enabled the print...

Страница 31: ...Press the Home key on the operation panel of the printer and then press the TotalFlow icon 2 Press Stop to suspend the printer operation 3 Press User Tools Adjustment General Operations for Servicing...

Страница 32: ...he print server Do not turn OFF the main power switch of the printer until the power indicator of the print server goes out Doing so may result in damage to the hard disk or memory leading to malfunct...

Страница 33: ...try this procedure first However this procedure will only restart the print server application software To reboot the system OS see the next section Rebooting the Print Server 1 Press Stop to suspend...

Страница 34: ...3 Press Restart Software 4 Press OK Rebooting the Print Server Use this procedure to reboot the system OS 1 Installation 32...

Страница 35: ...1 Press Stop to suspend the printer operation 2 Press User Tools Adjustments General Operations for Servicing 33...

Страница 36: ...3 Press Restart Computer 4 Press OK Canceling the Current Print Job 1 Press the Home key on the operation panel of the printer and then press the TotalFlow icon 1 Installation 34...

Страница 37: ...2 Press Jobs 3 Select the job that you want to cancel Test Print 1 Press the Home key on the operation panel of the printer and then press the TotalFlow icon General Operations for Servicing 35...

Страница 38: ...2 Press User Tools Adjustment 3 Press Print Samples 1 Installation 36...

Страница 39: ...4 Select the test page you want to print You can select the following test pages Color test page Tray adjustment CMYK colors CMY colors RGB colors Blank page General Operations for Servicing 37...

Страница 40: ...local console Remote Console You can operate the print server from a web browser of the client computer To use the remote console connect the client computer and print server to a network To access th...

Страница 41: ...as pods For more information on display and setting items of the console screen refer to Operating Instructions Local Console To use the local console attach a monitor keyboard and mouse to the print...

Страница 42: ...pears select Service to log in from User name 3 Enter the password in Password 4 Click Login The initial password is blank Set the password after the initial login For details about how to change the...

Страница 43: ...he login screen appears 4 Select a user to log in from User name 5 Enter the password in Password 6 Click Login Customer engineers select Service for user name The initial password is blank Set the pa...

Страница 44: ...tion data to another installation of the print server page 80 Backing up Data Restoring Data Automatic Backup for Configuration Data To back up the configuration data automatically insert a writable U...

Страница 45: ...Printing Configuration 1 Access to the print server by the local or remote console 2 Click Maintenance General Operations for Servicing 43...

Страница 46: ...3 Select the type of the configuration data for printing 4 Select the option items if necessary and click OK 1 Installation 44...

Страница 47: ...provided Folder Calibration File names Calibration_Target_Standard xml Standard accuracy target Calibration_Target_High xml High accuracy target Before calibrating a printer import the xml files using...

Страница 48: ...1 Installation 46...

Страница 49: ...2 Replacement Cover Removal Left Cover 1 Slide the left cover backward A 3 Right Cover 1 I O cover A 3 To disconnect the interface cable remove the I O cover 47...

Страница 50: ...2 Slide the right cover backward A 3 Front Cover 1 Left cover page 47 2 Right cover page 47 3 Front cover A 6 2 Replacement 48...

Страница 51: ...ny of the procedure in this section HDD The print server has three HDDs One for operating system A and the other two are for data storage B HDD for Operation System 1 Left cover page 47 2 Remove the c...

Страница 52: ...DVD packed with the new HDD When the IPDS is activated reactivate the IPDS after replacing the HDD page 162 How to Reactivate HDD for Data Storage Be sure to install the system software to reconfigur...

Страница 53: ...2 Remove the connectors and clamps from the HDD for data storage A B 4 3 3 Remove the HDD for data storage A B with the bracket 6 Unit Removal 51...

Страница 54: ...D install the system software from the system software DVD packed with the new HDD When the IPDS is activated reactivate the IPDS after replacing the HDD page 162 How to Reactivate PSU 1 Left cover pa...

Страница 55: ...Remove the connectors and clamp from the PSU A 5 1 All connectors have a locking mechanism on the lower side Remove the connector by releasing the lock in the figure below of the order Unit Removal 5...

Страница 56: ...Remove the screws of the PSU A 5 5 Remove the PSU A in the following order PIC Board Do not touch the terminal part of the PIC board Clean with alcohol in case of touching the terminal 2 Replacement 5...

Страница 57: ...1 Left cover page 47 2 Lay down the machine 3 Remove the USB socket A with the USB dongle 2 4 Release the ferrite core A 1 Unit Removal 55...

Страница 58: ...connected to the PIC board and then remove the bracket B 6 3 4 There are two unconnected connectors that are not used in the R 60A Put them into the hole in the bracket 6 Remove the PIC board A with...

Страница 59: ...7 PIC board A 2 Cooling Fans 1 Left cover page 47 2 Lay down the machine 3 Remove the USB socket A with the USB dongle 2 4 Remove the ferrite core A 1 Unit Removal 57...

Страница 60: ...move the connector that is connected to the PIC board and then remove the bracket B 6 3 4 6 Remove the connectors from the cooling fans A 2 7 Remove the cooling fans with the bracket A 5 2 Replacement...

Страница 61: ...installation attach to the bracket so that the fan label is the same direction as the photo DIMM Do not touch the terminal part of the DIMM Clean with alcohol in case of touching the terminal 1 PIC b...

Страница 62: ...om the sockets When installing gently slide the DIMM straight down into the socket and push into the slot Make sure that the levers close securely around the ends of the DIMM DIMMs fit in the socket o...

Страница 63: ...2 Remove the 7SEG board A with the bracket 1 3 7SEG board A 4 1 USB Dongle 1 Left cover page 47 2 Remove the dongle cover A and pull out the USB dongle B 1 Unit Removal 61...

Страница 64: ...e when you replace the motherboard USB dongle also need to be replaced at the same time New USB dongle is packed with the motherboard Removal Procedure 1 7SEG board page 47 2 Cooling fan bracket page...

Страница 65: ...atic tape A on the LAN adapter After installing a new motherboard put the electrostatic tape on as before 5 Motherboard A 9 Remove the motherboard carefully to prevent the harness and connectors from...

Страница 66: ...ont of the print server 3 Make sure that the print server is standby status 4 Print a test page from the operation panel of the printer and make sure whether correctly can be printed page 35 Test Prin...

Страница 67: ...is closed and the print server startup sequence is started Setting date and time in the console of the print server 1 Access to the print server by the local or remote console 2 Click Stop to change t...

Страница 68: ...4 Click Date Time 5 Set the date and time and then click OK 6 Configuration Restart popup displays to reflect changes and click Restart 2 Replacement 66...

Страница 69: ...erboard page 162 How to Reactivate Lithium Battery There is danger of explosion if the battery is replaced with the incorrect type Replace with only the same lithium battery supplied as a spare part D...

Страница 70: ...down the machine 3 Remove the USB socket A with the USB dongle 2 4 Remove the ferrite core A 1 5 Remove the connector that is connected to the PIC board and then remove the bracket B 6 3 4 2 Replaceme...

Страница 71: ...ations after a temperature inside the machine is sufficiently dropped When replacing the CPU be sure to replace both the CPU and the CPU cooling fan When replacing only the CPU there is a possibility...

Страница 72: ...CPU CPU Cooling Fan Left 1 PIC board page 54 2 CPU cooling fan left A 1 1 4 3 Unlock the upper lower of the CPU socket A 2 Replacement 70...

Страница 73: ...e from the CPU socket When installing a new CPU cooling fan coat properly the thermal compound of accessories between the fan and CPU When installing a CPU adjust the position of the CPU marking A and...

Страница 74: ...CPU CPU Cooling Fan Right 1 PIC board page 54 2 Cooling fan bracket page 57 3 CPU cooling fan right A 2 1 4 2 Replacement 72...

Страница 75: ...4 Open the socket cover A 5 Open the socket cover A Unit Removal 73...

Страница 76: ...talling a new CPU cooling fan coat properly the thermal compound of accessories between the fan and CPU When installing a CPU adjust the position of the CPU marking A and CPU socket marking B as shown...

Страница 77: ...2 Remove the fixing screws of the DVD drive A 4 3 Remove the connectors that are connected to the DVD drive A 2 Unit Removal 75...

Страница 78: ...4 Pull out the DVD drive A Power Supply SW Board 1 Front cover page 48 2 Remove the power supply SW board A with the bracket 2 1 2 Replacement 76...

Страница 79: ...3 Power supply SW board A 2 Unit Removal 77...

Страница 80: ...2 Replacement 78...

Страница 81: ...n of basic OS Initialization for HDD restructuring of RAID page 95 Updating system software installation A N A N Update to the latest Microcode page 98 Updating System Software Reinstalling optional p...

Страница 82: ...aces Jobs Fonts cannot be backed up Backup data of TotalFlow Print Server R 60 cannot be restored to R 60A Backing up Data Operation from the Printer Screen When performing a backup from the printer y...

Страница 83: ...pend the printer operation 3 Press User Tools Adjustment 4 Insert a USB memory into the front USB port of the print server It is not recognized in the rear USB ports of the print server Backing up Dat...

Страница 84: ...Backup 6 Press Backup You can change the file name by pressing Edit Operation from the Console Screen on the Print Server 1 Access to the print server by the local or remote console 3 Software Mainten...

Страница 85: ...2 Click Stop to suspend the printer operation 3 Click Maintenance Backing up Data Restoring Data 83...

Страница 86: ...cludes configuration data and user created ICC profiles Extended backup adds logs trace or both to Normal data Extended backup include Jobs adds jobs to Extended backup data It is only available at th...

Страница 87: ...6 Specify the destination USB memory network email of the data and enter the file name Click Save Backing up Data Restoring Data 85...

Страница 88: ...r It is not recognized in the rear USB ports of the print server Clicking Download File when accessing from the remote console allows you to save the data to the client PC When sending email enter the...

Страница 89: ...Restoring Data Operation from the Printer Screen 1 Press the Home key on the operation panel of the printer and then press the TotalFlow icon Backing up Data Restoring Data 87...

Страница 90: ...to suspend the printer operation 3 Press User Tools Adjustment 4 Insert a USB memory into the front USB port of the print server It is not recognized in the rear ports of the print server 3 Software M...

Страница 91: ...you want to restore and press Restore If the backup file contains other than the configuration data and user created ICC profiles you can restore only the configuration data and user created ICC prof...

Страница 92: ...contents and then press OK Operation from the Console Screen on the Print Server 1 Access to the print server by the local or remote console 2 Click Stop to suspend the printer operation 3 Software M...

Страница 93: ...3 Click Maintenance 4 Click Restore on the Disk Operations pod Backing up Data Restoring Data 91...

Страница 94: ...ore the data from a USB memory insert it into the front USB port of the print server It is not recognized in the rear USB ports of the print server Clicking File Upload when accessing from the remote...

Страница 95: ...perform and click OK Normal includes configuration data and user created ICC profiles Extended restore adds logs trace or both to Normal data Partial restore select the items See the following Note B...

Страница 96: ...Partial restore select the items for restoring 3 Software Maintenance 94...

Страница 97: ...ect any USB memory connecting to the print server If there is a USB memory connected errors may occur in installation process 1 Get the installation iso data from the firmware download site for the sy...

Страница 98: ...Turn ON main power switch on the printer 11 Press the power switch located at the front of the print server 12 Immediately press the disc eject button to open the DVD drive Otherwise the installation...

Страница 99: ...Restoring Data Restore the system settings with the backup data after reinstalling the system software page 87 Restoring Data System Software Installation Procedure 97...

Страница 100: ...t 10 minutes to complete updating with rebooting the print server Operation from the Printer Screen When operating from the printer the updating data is limited to USB memory 1 Press the Home key on t...

Страница 101: ...Adjustment 4 Insert the USB memory which you saved the update data to the front USB port of the print server It is not recognized in the rear USB ports of the print server 5 Press Update Code Updating...

Страница 102: ...e 7 Check the current and update version of and then press OK The print server automatically reboots after completing the update Operation from the Console Screen on the Print Server 1 Access to the p...

Страница 103: ...2 Click Stop to suspend the printer operation 3 Click Maintenance Updating System Software 101...

Страница 104: ...4 Click Update Code on the Disk Operations pod 5 Specify the destination USB memory DVD drive network where the update file is saved and click Load 3 Software Maintenance 102...

Страница 105: ...f the print server It is not recognized in the rear USB ports of the print server Clicking File Upload when accessing from the remote console allows you to update the data from the client PC 6 Verify...

Страница 106: ...The print server automatically reboots after completing the update 3 Software Maintenance 104...

Страница 107: ...ection with the printer have no problem by printing test pages page 35 Test Print Check that all cables connectors and replacements are present appear undamaged and are correctly installed and connect...

Страница 108: ...ld the power switch of the front side until the print server turns OFF 2 Wait for 30 seconds 3 Press but do not hold the power switch 4 Wait for a while and check whether or not the print server reach...

Страница 109: ...CPU cache error 59 CPU micro code was not found or micro code update failed 5A Internal CPU error 5b Reset PPI is not available 5C 5F Reserved for future AMI error codes d0 CPU initialization error d...

Страница 110: ...rtup sequence so no correspondence needed Code Description 06 Microcode loading 10 PEI Core is started 15 Pre memory North Bridge initialization is started 19 Pre memory South Bridge initialization is...

Страница 111: ...9 Super IO Initialization 9A USB initialization is started 9C USB Detect A0 IDE initialization is started A2 IDE Detect A8 Setup Verifying Password A9 Start of Setup AA Reserved for ASL AE Legacy Boot...

Страница 112: ...identify the location of errors in BIOS In order to access in BIOS screen connect a monitor and keyboard to the print server CPU 1 After the print server boots immediately press the F2 key Select the...

Страница 113: ...ils are displayed as below there is no error in the CPU Socket 0 Check the other CPU information A to B on the list corresponds to the CPU on the motherboard How to Identify the Location of CPU DIMM H...

Страница 114: ...then select North Bridge with the arrow keys 3 Select DIMM Information with the arrow keys and check the DIMM information If no details of a DIMM are displayed it is judged that there is an error in...

Страница 115: ...r the print server boots immediately press the F2 key 2 Select the Advanced tab in the BIOS screen and then select SATA Configuration with the arrow keys How to Identify the Location of CPU DIMM HDD E...

Страница 116: ...TA Port4 of the list When the details of a SATA port are not displayed it is judged that the HDD breaks down A to C on the list corresponds to the HDD A HDD for operation system B C HDD for data stora...

Страница 117: ...For more details about causes and solutions refer to page 118 Service Call SC Tables Printer Operation Panel When the Print Server Error Occurs When the print server error occurs the same message appe...

Страница 118: ...a fatal error occurs You can select the following action from the fatal error dialog 1 Saving the traces to the USB memory 2 Restarting the software 3 Rebooting the print server 4 Shutting down the p...

Страница 119: ...When selecting 1 you can save the traces to the USB memory into the front USB port of the print server How to Solve When an Error Occurs 117...

Страница 120: ...e alarm count Immediate alarm B When a function is selected the SC is displayed on the operation panel and the machine cannot be used down time mitigation Switch main power from OFF to ON Occurrence a...

Страница 121: ...ion If rebooting the print server does not solve the problem do the following 1 Update to the latest version of the print server system software 2 Re install the system software SC No Level Error Name...

Страница 122: ...11 26 D CPU1 Temperature Alert CPU1 temperature error by H W checking CPU or CPU cooling fan defective Connection error between the CPU and CPU cooling fan Exhaust heat port of the housing is blocked...

Страница 123: ...eplace the DIMM SC No Level Error Name Error Condition Major Cause Solution SC911 45 D Recommended number of processors not found CPU or motherboard defective If rebooting the print server does not so...

Страница 124: ...rver does not solve the problem re install the system software SC No Level Error Name Error Condition Major Cause Solution SC911 49 D Hard disk backup to USB storage device failure Abnormal terminatio...

Страница 125: ...etc If rebooting the print server does not solve the problem replace the USB dongle SC No Level Error Name Error Condition Major Cause Solution SC911 60 D Brand mismatch An invalid USB dongle is inser...

Страница 126: ...cable or motherboard SC No Level Error Name Error Condition Major Cause Solution SC911 63 D A file system access error occurred in the ASCII temporary disk cache System files corruption If rebooting...

Страница 127: ...onally captured data The trace information is saved to an archive file system for using by service representative In some cases the service representative might need to access this archive Saving trac...

Страница 128: ...erver It is not recognized in the rear USB ports of the print server 5 Select the file you want to download in the list and then press Save and Mark Operation from the Console Screen on the Print Serv...

Страница 129: ...2 Click Maintenance 3 Click Trace Archive Traces 127...

Страница 130: ...4 Select the file you want to download in the list and then click the Save icon 5 Select the destinations USB memory network email and then input a file name Click Save 4 Troubleshooting 128...

Страница 131: ...t server It is not recognized in the rear USB ports of the print server Clicking Download File when accessing from the remote console allows you to save the trace log to the client PC When sending ema...

Страница 132: ...er and the console screen Operation from the Printer Screen When operating from the printer the destination of the tracing file is limited to USB memory 1 Press the Home key on the operation panel of...

Страница 133: ...can select the tracing items from the Configure Traces key 4 Insert the USB memory into the front USB port of the print server It is not recognized in the rear USB ports of the print server 5 If nece...

Страница 134: ...6 Press OK It takes about 20 seconds to save the traces 7 Press Save You can change the file name by pressing Edit The tracing file is saved as a tar file 4 Troubleshooting 132...

Страница 135: ...Operation from the Console Screen on the Print Server 1 Access to the print server by the local or remote console 2 Click Maintenance Traces 133...

Страница 136: ...3 Click Save Traces 4 Click OK You can describe the situation 4 Troubleshooting 134...

Страница 137: ...lick Save When selecting the USB memory insert a USB memory into the front USB port of the print server It is not recognized in the rear USB ports of the print server The tracing file is saved as a ta...

Страница 138: ...When using the email enter the email address in the following screen Also enter the subject and text and then click Send 4 Troubleshooting 136...

Страница 139: ...lude print data and host communications as well as trace data which described before Service representatives use this function to diagnose problems 1 Access to the print server by the local or remote...

Страница 140: ...3 Click Start at Job Capture 4 Select the protocol that you send the job in Start Job Capture 4 Troubleshooting 138...

Страница 141: ...k you can set Forward Back channel data The Forward Back channel data defines whether the trace data is saved in one file or divided files 6 Click OK During the capturing data the console screen shows...

Страница 142: ...OK after the problem occurs in the job You can enter the job details at the save traces screen During the tracing job the following screen appears 9 Select the destinations USB memory network email an...

Страница 143: ...insert a USB memory into the front USB port of the print server It is not recognized in the rear USB ports of the print server Clicking Download File when accessing from the remote console allows you...

Страница 144: ...When sending email enter the email address and enter the message text or subject Click Send The tracing file is saved as a tar file 4 Troubleshooting 142...

Страница 145: ...river output image is not solid BK 100 but halftone Halftone process No halftone process Solution Adjust the image density for the printer 1 Start the Adjustment Settings for Skilled Operators menu 2...

Страница 146: ...neers enter into the SP mode in this condition they cannot exit the SP mode until the session is disconnected Solution Do not enter the SP mode during the session of the IPDS is established Do one of...

Страница 147: ...ent Properly When Using Prinect Symptom Data cannot be sent properly when using Prinect Solution 1 Access to the print server by the local or remote console 2 Click Configuration Data Stream 3 Click t...

Страница 148: ...4 Select APPE Not CPSI at PDF jwob processor 4 Troubleshooting 146...

Страница 149: ...agram Functions Network Cable requirements 10BaseT Ethernet Unshielded Twisted Pair UTP Category 3 or higher 100BaseTX Fast Ethernet UTP Category 5 or higher 4 pair 8 wire short length 1000BaseT Gigab...

Страница 150: ...d CPU 2 6GHz 2 SDRAM 4GB 1 600MHz DDR3 240 pin 8 Total 32GB Performs a self diagnosis by BIOS and displays the error code to the digital display board 7 segment Digital Display Board Displays the stat...

Страница 151: ...e USB memory Print data File for system updating User created ICC profiles Font data 2 Writing the following data to USB memory Tracing data Logging data USB port keyboard mouse Attaching a keyboard a...

Страница 152: ...5 Detailed Section Descriptions 150...

Страница 153: ...ded for the customer when they purchase the option 2 Install the license file generated to the print server The license file generated is installed in the print server Reactivating the IPDS is require...

Страница 154: ...2 Click Stop to suspend the printer operation 3 Select Configuration Printer 4 Click Arrow Add at the Extended Features pod 6 Option 152...

Страница 155: ...5 Select IPDS and click OK 6 Write down the string that is shown at System Fingerprint IPDS 153...

Страница 156: ...his status then set from a web browser 8 Start the web browser and access the website below https www ricohsoftware entitlements com 9 Select the EID at the Login Using field 10 Enter the EID Entitlem...

Страница 157: ...duct Feature and click OK 12 In the System Fingerprint Locking field enter the System Fingerprint that was ahead in step 6 to IPDS pop up screen and click Generate 13 Click Save to File and save the g...

Страница 158: ...to the email address you registered 14 Change the extension of the license file to key Return to the console screen 15 Select the destination icon of the saved license file USB memory DVD network and...

Страница 159: ...ert a USB memory into the front USB port of the print server It is not recognized in the rear USB ports of the print server Clicking File Upload when accessing from the remote console allows you to up...

Страница 160: ...f a page without generating an error to the host system If activated a menu item Suppress Off Page Errors appears in the IPDS data stream configuration area IPDS 2 pass G4 compression 8B4418 For IPDS...

Страница 161: ...3 Click Arrow Add at the Extended Features pod 4 Select the extended features that you want to activate IPDS 159...

Страница 162: ...5 Enter the following password and then click OK 2halo for 8B4289 Suppress Off Page Errors 2passup for 8B4418 IPDS 2 pass G4 compression 6 Option 160...

Страница 163: ...6 Verify the optinal features at the Extended Features pod When the optional feature to Enabled click the button When set to Disabled click the Stop button IPDS 161...

Страница 164: ...activation If the license file is lost log in to the certificate site with the same EID as the one used for last activation and then download the license file again When Replaced the Motherboard As t...

Страница 165: ...A 4 Front 1 Rear 3 USB2 0 Type B VGA Protocol FTP LPR Port 9100 TCP IPDS IPP RHPP HTTP Dynamic DNS SMB AppleTalk WSD Print Resolution 1 200 dpi 2bit Input Data Streams IPDS PostScript Level3 PDF Vers...

Страница 166: ...MEMO 164 EN...

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