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When Checking the Indicator Lamps, Status

Icons, and Messages on the Control Panel

Indicators

This section describes the indicators displayed when the printer requires the user to remove misfed
paper, to add paper, or to perform other procedures.

Indicator

Status

: Paper Misfeed indicator

Appears when a paper misfeed occurs.
For details about removing jammed paper, see page 103
"Removing Jammed Paper".

: Load Paper indicator

Appears when paper runs out.
For details about loading paper, see page 33 "Loading Paper".

: Add Toner indicator

Appears when toner runs out.
For details about adding toner, see "Replacing the Print
Cartridge", Operating Instructions.

: Service Call indicator

Appears when the printer is malfunctioning or requires
maintenance.

: Cover Open indicator

Appears when one or more covers of the printer are open.

Checking Printer Status and Settings

Maintnc. Info

You can check the following items under [Maintnc. Info]:

• Remaining Toner

Displays the amount of remaining toner.

• Paper Tray

Displays the paper type and size loaded into the paper tray.

• Output Tray Full

Displays whether the standard tray is overloaded.

• Paper Misfeed

Displays the state of and solutions for paper misfeeds.

3. Troubleshooting

Содержание SP C352dn

Страница 1: ...For safe and correct use be sure to read the Safety Information in Read This First before using the machine Troubleshooting Loading Paper Getting Started User Guide...

Страница 2: ......

Страница 3: ...ergy 24 Displaying the Printer Configuration Screens Using the Control Panel 27 Monitoring and Configuring the Printer 28 Using Web Image Monitor 28 2 Loading Paper Paper Loading Procedure 33 Paper Si...

Страница 4: ...e Control Panel 66 Alert Messages Printed on Error Logs and Reports 72 When You Cannot Print 79 When the Data In Indicator Does Not Light Up or Flash 82 Other Printing Problems 83 When You Cannot Prin...

Страница 5: ...regulations and environmental conformance Quick Installation Guide Describes procedures from unpacking the machine to connecting it to a computer Operating Instructions Provides detailed information a...

Страница 6: ...Image Monitor For details see Before Using This Printer Security Guide Be sure to read this manual when configuring the enhanced security functions or user and administrator authentication Driver Inst...

Страница 7: ...F Manual Provided HTML Manual Provided User Guide No Yes No Read This First Yes Yes No Quick Installation Guide Yes Yes No Operating Instructions No No Yes Extended Feature Settings No No Yes Security...

Страница 8: ...6...

Страница 9: ...ns and instructions on resolving user errors Indicates the names of keys on the machine s display or control panels Indicates the key sequence order you should perform using the control panel Example...

Страница 10: ...P addresses In this manual IP address covers both IPv4 and IPv6 environments Read the instructions that are relevant to the environment you are using Model Specific Information This section explains h...

Страница 11: ...and the names commonly used in this manual Option name Description Paper Feed Unit TK1230 250 sheet paper feed unit Paper Feed Unit TK1240 500 sheet paper feed unit Hard Disk Drive Option Type P12 Ha...

Страница 12: ...ternal components Exterior Front view DSE001 9 10 11 5 6 7 8 1 2 3 4 12 13 1 Top cover Open this cover to replace the toner or black drum unit color drum units 2 Standard tray Output is stacked here w...

Страница 13: ...Turning Off the Power 7 Remaining paper indicator Indicates the approximate amount of paper remaining in the tray 8 Standard paper feed tray Tray 1 Up to 500 sheets of plain paper can be loaded For d...

Страница 14: ...r Insert the other end into an electrical outlet 4 Cable cover Remove this cover to install the optional interface units and the SD card and to connect various cables 5 Rear cover Raise this cover and...

Страница 15: ...ils about the messages that appear on the screen when consumables need to be replaced see Replenishing and Replacing Consumables Operating Instructions 2 Inner cover Open this cover when replacing the...

Страница 16: ...he message appears on the control panel replace the transfer roller which is included with the intermediate transfer unit For details about the messages that appear on the screen when consumables need...

Страница 17: ...with a PictBridge compatible digital camera Adobe PS3 card Allows you to print using PostScript 3 You can print using PostScript even when a Adobe PS3 card is not installed but the appearance of the...

Страница 18: ...the ambient light level when the ECO Night Sensor function is enabled 3 Home key Press to display the Home screen For details see page 19 Using the Home screen 4 Suspend key Press this key to suspend...

Страница 19: ...y Saver key Press to switch to and from Sleep mode See page 24 Saving Energy When the printer is in Sleep mode the Energy Saver key flashes slowly 10 Login Logout key Press to log in or log out 11 Use...

Страница 20: ...nus For details see page 20 Using the Printer screen 3 Supplies Info screen Checks the printer status such as toner paper and waste toner levels After finishing a job the printer waits a specified len...

Страница 21: ...waste toner levels 2 Printer Press to display the Printer screen 3 Shortcut icon area You can add shortcuts to embedded software applications to the Home screen For details about registering shortcut...

Страница 22: ...set as the default screen when the printer is turned on 1 4 2 8 5 3 6 7 CZV303 1 Operational status or messages Displays the current printer status such as Ready Offline and Printing Information user...

Страница 23: ...ion screen appears when the power is turned on regardless of the authentication settings CZV304 1 2 3 4 5 6 1 Message Displays messages from the administrator 2 Total Print Pages Displays the total nu...

Страница 24: ...tion screen may not be displayed For details see Managing Eco friendly Counter Security Guide You can also use Web Image Monitor to check the usage status For further details see Web Image Monitor Hel...

Страница 25: ...n damage the power cord Use of damaged power cords could result in fire or electric shock Do not press and hold the main power switch when turning off the printer Doing so shuts down the printer force...

Страница 26: ...ange the printer settings on the control panel However the printer must exit this mode to print You can change the amount of time that the printer waits before switching to Fusing Unit Off mode under...

Страница 27: ...erating Instructions The ECO Night Sensor function s factory default is Auto Power Off Only If the printer is located in an environment where the ambient light level is low such as in a hallway or a l...

Страница 28: ...int hold print or stored print screen is displayed Accessing the printer using Web Image Monitor The printer consumes less energy when in Sleep mode but it takes longer to start printing If two or mor...

Страница 29: ...1 Press the User Tools key CZV010 2 Select the settings you want to change Press or to display the next or previous page 3 Change the settings by following the instructions on the display and then pre...

Страница 30: ...t computer Displaying printer status or settings Checking the print job status or history Interrupting currently printing jobs Resetting the printer Managing the Address Book Configuring printer setti...

Страница 31: ...xternal DNS server The host file cannot be used To use JAWS 7 0 under Web Image Monitor you must be running Windows and Internet Explorer 7 0 or a later version If you are using Internet Explorer 8 0...

Страница 32: ...ears If the printer s host name has been registered on the DNS or WINS server you can enter it When setting SSL a protocol for encrypted communication under the environment in which server authenticat...

Страница 33: ...eyword search 3 Refresh Help Refresh Click at the upper right in the work area to update the printer information Click the Web browser s Refresh button to refresh the entire browser screen Help Use He...

Страница 34: ...1 Getting Started 32...

Страница 35: ...ck the paper tray available for the size type and weight of the paper you want to use for printing For details about available paper trays for each paper size and type see page 34 Paper Size Specifica...

Страница 36: ...t the paper size using the paper size dial on the tray C Set the paper size dial on the tray to and select the paper size with the control panel You can print on both sides of paper Not supported Metr...

Страница 37: ...C Custom Size Specifications You can also load custom size paper by specifying horizontal and vertical sizes The following tables show the custom paper sizes that can be loaded in each tray Metric siz...

Страница 38: ...ided Horizontal size Two sided Vertical size Two sided Bypass tray 2 52 to 8 50 5 00 to 49 60 3 94 to 8 50 5 83 to 14 00 Tray 1 3 25 to 8 50 5 83 to 14 00 3 94 to 8 50 5 83 to 14 00 Trays 2 4 5 50 to...

Страница 39: ...f paper Not supported Paper type Paper weight No Bypass tray Tray 1 Trays 2 4 Two sided Thin Paper 1 A A A Plain Paper 1 2 A A A Plain Paper 2 3 A A A Middle Thick Paper 4 A A A Thick Paper 1 5 A A A...

Страница 40: ...per weight 1 56 65 g m2 15 18 lb BOND 2 66 74 g m2 18 20 lb BOND 3 75 90 g m2 20 24 lb BOND 4 91 128 g m2 24 34 lb BOND 5 129 163 g m2 34 lb BOND 90 lb INDEX 6 164 220 g m2 90 lb INDEX 80 lb COVER 1 I...

Страница 41: ...before loading For details about available paper sizes and types for each paper tray see page 34 Paper Size Specifications and page 37 Paper Type Specifications Depending on the environment where the...

Страница 42: ...humid areas humidity 70 or less Store on a flat surface Do not store paper vertically Once opened store paper in plastic bags Print Area The following shows the recommended print area for paper printe...

Страница 43: ...t the paper size using the control panel Make sure the paper stack does not exceed the upper limit mark inside the paper tray Excessive stacking can cause paper jams If paper jams occur frequently fli...

Страница 44: ...DSE053 Tray 2 4 DSE252 2 Pull the tray carefully until it stops lift the front side of the tray and then pull it out of the printer DSE054 Place the tray on a flat surface 2 Loading Paper 42...

Страница 45: ...according to the thickness of the paper DSE168 If the paper is 164 g m2 44 lb or thicker slide both switches into the rear thick position If the paper is lighter than 163 g m2 43 lb slide both switche...

Страница 46: ...ove paper loaded in the tray more than a few millimeters Moving the loaded paper excessively may cause damage to paper edges on the openings of the tray s lifting plate resulting in sheets being folde...

Страница 47: ...ixed Paper or Two Sided Paper You can load envelopes into Tray 1 Envelopes must be loaded in a specific orientation For details see page 51 Loading Envelopes When Loading Paper Larger than A4 or 81 2...

Страница 48: ...When loading A4 81 2 11 or smaller paper do not extend the tray Otherwise a paper jam may occur 2 Loading Paper 46...

Страница 49: ...the printer driver as specified on the printer When loading label paper load it one by one When printing on paper that is longer than A4 load only a single sheet of paper on the bypass tray at a time...

Страница 50: ...e bypass tray it is recommended that you set the paper direction to Before loading Postcard or 148 200 mm paper straighten any curls within 2 mm 0 1 inch upward and 0 mm 0 inches downward on the tray...

Страница 51: ...e paper as shown in the table below For details about Letterhead Setting see System Operating Instructions Paper orientation The meanings of the icons are as follows Icon Meaning Place or load paper p...

Страница 52: ...nt direction To ensure all paper is output facing the same direction specify different input trays for one sided and two sided printing Note also that two sided printing must be disabled for the tray...

Страница 53: ...ecially those with glue on their flaps may stick together Fan the envelopes to separate them before loading If the envelopes still stick together load them one by one For the envelope types that can b...

Страница 54: ...ng on Envelopes with OS X Recommended envelopes For details about recommended envelopes contact your local dealer The size of envelopes that you can load depends on the tray in which you load them For...

Страница 55: ...and then configure the following settings Document Size Select the envelope size 4 In the Menu box click the Paper icon and then configure the following settings Input Tray Select the bypass tray Pape...

Страница 56: ...ils about settings using the control panel see page 57 Configuring Envelope Settings Using the Control Panel Envelopes must be loaded in a specific orientation For details see page 51 Loading Envelope...

Страница 57: ...application s printing preferences screen Configure the paper settings appropriately using both the printer driver and the control panel For details about settings using the control panel see page 57...

Страница 58: ...not support custom size paper Specifying Standard Size Paper 1 Press the User Tools key and then display the Tray Paper Settings screen System Settings Tray Paper Settings 2 Specify the paper size and...

Страница 59: ...OK For details about the available paper type see page 37 Paper Type Specifications Configuring Envelope Settings Using the Control Panel When printing on envelopes load envelopes in bypass tray or T...

Страница 60: ...ad envelopes see page 51 Loading Envelopes Configure the paper settings appropriately using both the printer driver and the control panel For details about paper settings using the printer driver see...

Страница 61: ...and is ready for use Single long beep Job completed A Printer job has finished Four long beeps Printer initialized The screen is changing back to the initial screen after the printer came out of the...

Страница 62: ...Paper Add Toner indicator Appears when toner runs out For details about adding toner see Replacing the Print Cartridge Operating Instructions Service Call indicator Appears when the printer is malfun...

Страница 63: ...e printer s IPv6 address Inquiry Machine Repairs Sales Representative 1 Press the Check Status key and then check the contents Maintnc MacInfo tab Each key Check the contents Exit Paper Misfeed Output...

Страница 64: ...f the toner is running low 4 Check If an error occurs press Check to view details Pressing Check displays an error message or the printer screen Check the error message displayed on the printer screen...

Страница 65: ...displayed message and take appropriate action For details about error messages and their solutions see page 65 When Messages Are Displayed Check that the printer is correctly connected to the network...

Страница 66: ...ly booted up reconnect the USB cable Windows has already configured the USB settings Check whether or not the computer has identified the printer as an unsupported device Open Windows Device Manager a...

Страница 67: ...e toner Wait a while Offline The printer is offline Please wait This message might appear for a second or two while the printer is preparing performing initial adjustments or adding toner Wait a while...

Страница 68: ...e paper tray Press Job Reset to cancel the job The tray selected for other pages is the same as the one for slip sheets Reset the job Be sure the tray you select for slip sheets is not providing paper...

Страница 69: ...sk Operating Instructions Hardware Problem Parallel I F An error has occurred in the IEEE 1284 interface board Turn the main power switch off and then confirm the IEEE 1284 interface board is inserted...

Страница 70: ...r driver into the input tray For details about how to change the paper size see page 33 Loading Paper No toner Replace Toner Cartridge The toner has run out Replace the print cartridge For details see...

Страница 71: ...You will need to replace the fusing unit soon Contact your sales or service representative to obtain a new unit Replacement of Transfer Unit is now necessary Replace Transfer Unit You need to replace...

Страница 72: ...ain a new unit SD Card authentication has failed Please call service Authentication from the SD card failed Turn the printer off and then turn it on again If the problem persists contact your sales or...

Страница 73: ...manually to continue printing or cancel a print job For details about how to select the tray manually or cancel a print job see If an Error Occurs with the Specified Paper Size and Type Operating Ins...

Страница 74: ...n back on again If the message appears frequently contact your service representative AN A job via the network that was not printed exists because an error occurred It was stored as a job not printed...

Страница 75: ...or occurred Check that the communication between the digital camera and the printer is working correctly Command Error An RPCS command error occurred Check that the communication between a device and...

Страница 76: ...Locked Print Hold Print or Stored Print file the maximum file capacity was exceeded Delete unneeded files stored in the printer Excdd max No of files AT While using the error job store function to st...

Страница 77: ...The PDF file does not print out because the capacity of the file system is full Delete all unnecessary files from the hard disk or decrease the file size sent to the printer HDD is full The hard disk...

Страница 78: ...tails about User Authentication see Configuring User Authentication Security Guide Insufficient Memory A memory allocation error occurred PCL 5 PostScript 3 Select a lower resolution on the printer dr...

Страница 79: ...of the document Receiving data failed Data reception was aborted Resend the data The selected paper size is not supported This job has been cancelled Job Reset is automatically performed if the speci...

Страница 80: ...ty Guide You have no privilege to use this func Operation canceld The logged in user does not have the privileges to register programs or change the paper tray settings For details about how to set pe...

Страница 81: ...not start The interface cable is not connected correctly For details about how to connect interface cables correctly see Connecting the Printer Operating Instructions Printing does not start The corre...

Страница 82: ...ter is using wireless LAN when there is a microwave oven mobile phone industrial machine scientific instrument or medical instrument which uses the same frequency range near the device radio waves may...

Страница 83: ...ireless LAN interface is not working Make sure the orange LED is lit and the green LED is lit or flashing during transmission Printing does not start The Login User Name Login Password or Driver Encry...

Страница 84: ...or Does Not Light Up or Flash When the Data In indicator does not light up or flash after a print job starts data is not being sent to the printer When the printer is connected to the computer using t...

Страница 85: ...ass Tray in the Input Tray list Then in the Paper Type list select a proper paper type Printed images contain blots or are patchy The paper is damp Use paper that has been stored in the recommended te...

Страница 86: ...r see page 34 Paper Size Specifications and page 37 Paper Type Specifications The printed image is faded over the entire page If On is selected in the Economy Color list in the printer driver settings...

Страница 87: ...and can damage the printer s internal components Before printing on special paper check its surface carefully For details about special paper see page 39 Paper Precautions Image is dirty Use of non re...

Страница 88: ...e or humid environment Perform the automatic gradation correction For details see Correcting the Color Gradation Operating Instructions The lower half of the page appears faded when a filled in image...

Страница 89: ...haracters differ from the display The loaded paper is unsuitable Printing on recommended paper produces better resolution For details about recommended paper see page 34 Paper Size Specifications and...

Страница 90: ...settings to specify a higher resolution For details about printer driver s settings see the printer driver Help A solid line is printed as a dashed line or appears blurred Dither patterns do not matc...

Страница 91: ...ect the desired input tray in the Input Tray list PCL 6 PostScript 3 On the printer driver s Detailed Settings tab click Paper in Menu and then select the desired input tray in the Input Tray list Ima...

Страница 92: ...d humidity conditions For details about the proper way to store paper see page 39 Paper Precautions Misfeeds occur frequently The paper is too thick or too thin Use recommended paper For details about...

Страница 93: ...e sticking together Fan the sheets thoroughly before loading them Alternatively feed the sheets into the printer one at a time Printed paper becomes creased The paper is damp Use paper that has been s...

Страница 94: ...paper type that can be used for duplex printing For details about the paper types that can be used see Printing on Both Sides of a Page Operating Instructions The image on the back side of duplex prin...

Страница 95: ...nter Wait for a moment Changing the following settings with the printer driver may help speed up printing Select Speed in Print Priority list Select a lower resolution For details about how to change...

Страница 96: ...rint The printer driver settings are not configured correctly PCL 5c On the printer driver s Print Quality tab select 600 dpi in the Resolution area PCL 6 On the printer driver s Detailed Settings tab...

Страница 97: ...Menu and then select Raster in the Vector Raster list PostScript 3 On the printer driver s Detailed Settings tab click Print Quality Standard in Menu and then select Text in the Dithering list For det...

Страница 98: ...t print PDF files cannot be printed if they are print disabled in PDF file security setting Change the PDF file security setting PDF direct print produces strange or malformed characters Fonts were no...

Страница 99: ...ruments that use the same frequency range and then try printing again If printing is successful move the devices to a location where they do not interfere with the printer The Printed Image is Differe...

Страница 100: ...ars on the control panel and printing is not performed with PDF Direct Print When PDF Direct Print is used printout requires paper set within the PDF file When a message indicating a paper size appear...

Страница 101: ...applications print color files in black and white Solid areas lines or text are shiny or glossy when created as a mixture of cyan magenta yellow Select K Black for Gray Reproduction in the printer dri...

Страница 102: ...In indicator is flashing the data is being processed Wait until it resumes The printer was in the Energy Saver mode or the Sleep mode To recover from these modes the printer must warm up and this tak...

Страница 103: ...paper error If a paper tray is opened and closed while the printer is in Energy Saver mode the printer will initialize the tray upon recovery but the tray will not be selectable by Auto Tray Select To...

Страница 104: ...gnized You have connected multiple digital cameras Connect only one digital camera Do not connect multiple cameras Printing is disabled The number of originals exceeds the maximum number of pages that...

Страница 105: ...ght occur Some of this machine s internal components get very hot For this reason take care when removing misfed paper Not doing so could result in burns When removing jammed paper make sure not to tr...

Страница 106: ...DSE831 DSE832 DSE829 DSE830 3 Troubleshooting 104...

Страница 107: ...cur frequently If the error message remains displayed even after you remove misfed paper open and close the front cover Paper Misfeed Message A1 1 Pull the front cover open lever and then open the fro...

Страница 108: ...cover to the position just before it is locked as shown in the illustration below DSE130 4 Pull the tray carefully until it stops lift the front side of the tray and then pull it out of the printer DS...

Страница 109: ...ps DSE133 7 Close the front cover with both hands carefully DSE134 When closing the front cover push the upper side of the cover firmly After closing the cover check that the error is cleared Paper Mi...

Страница 110: ...2 Pull out the jammed paper carefully DSE136 3 Close the bypass tray DSE322 4 Pull the front cover open lever and then open the front cover with both hands carefully 1 2 DSE128 3 Troubleshooting 108...

Страница 111: ...ush the upper side of the cover firmly After closing the cover check that the error is cleared Paper Misfeed Message B The inside of this printer becomes very hot Before removing paper around the fusi...

Страница 112: ...ands carefully 1 2 DSE128 2 Pull out the jammed paper carefully DSE139 3 Close the front cover with both hands carefully DSE134 When closing the front cover push the upper side of the cover firmly Aft...

Страница 113: ...ature of the covers inside the fusing unit and paper transfer unit cools down 1 Pull the front cover open lever and then open the front cover with both hands carefully 1 2 DSE128 2 Pull out the jammed...

Страница 114: ...d DSE014 5 If you can see the jammed paper in the standard tray keep the front cover opened and remove the paper DSE143 6 Close the front cover with both hands carefully DSE134 When closing the front...

Страница 115: ...Tray 3 Y3 Tray 4 The procedure for removing jammed paper is the same for all trays In the following procedure a paper jam that occurs in Tray 2 with the Y1 message displayed is explained as an exampl...

Страница 116: ...t the front side of the tray and then pull it out of the printer DSE146 4 Pull out the jammed paper carefully DSE147 If the paper is jammed in multiple trays pull out all trays in which it is caught a...

Страница 117: ...s slide it along the rails of the paper feed unit and then push it straight in DSE269 Paper Misfeed Message Z 1 Pull the front cover open lever and then open the front cover with both hands carefully...

Страница 118: ...d paper under the paper transfer unit DSE148 3 If you cannot pull out the paper remove it by turning the knob on the right end of the paper transfer unit as shown in the illustration below DSE149 DSE1...

Страница 119: ...transfer unit pull it upward DSE140 5 Close the front cover with both hands carefully DSE134 When closing the front cover push the upper side of the cover firmly After closing the cover check that th...

Страница 120: ...the OpenLDAP Foundation PCL is a registered trademark of Hewlett Packard Company PictBridge is a trademark The proper name of Internet Explorer 6 is Microsoft Internet Explorer 6 The proper name of I...

Страница 121: ...ard Microsoft Windows Server 2008 Enterprise The product names of Windows Server 2008 R2 are as follows Microsoft Windows Server 2008 R2 Standard Microsoft Windows Server 2008 R2 Enterprise The produc...

Страница 122: ...MEMO 120 EN GB EN US M136 7800...

Страница 123: ...2016...

Страница 124: ...M136 7800 US EN GB EN...

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