T
echnical
B
ulletin
PAGE: 3/3
Reissued:21-Oct-20
Model: Gr-C4
Date: 7-Oct-20
No.: RD0CA007b
Problem Overview 2
Symtoms
Communication failure such as cannot receive a fax.
(Symptom is
vary as it depends on the combination of setting).
Affected Models
:
Gr-C4
Occurence
conditions
The Job log collection settings have been changed from “Inactive”
(default) to “Active” and the following FAX settings have been
changed from “Collect” to “Do not Collect”.
Changing FAX job log collection settings in Web image monitor:
Device Management > Configration > Device settings > Logs
Workaround Downgrade the Package firmware to ver. 1.03 or earlier.
-
If the downgrade is not successful on machines with the FAX
installed, first remove the FAX board and then try the
downgrade. When installing the FAX board again, downgrade
GW FCU3.8-24 (WW)
to
ver. 01.00.00
or earlier again by using
package (all)
ver.1.03
or earlier via SD card, since this problem
occurs due to the combination of FCU and system/copy
firmware.
