TM012 Rheem Electric Water Heaters Service Instructions REV: B
Date of Issue: 03/06
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Rheem Electric Water Heater Warranty - (Australia Only)
WARRANTY CONDITIONS
1.
This warranty is applicable only to Rheem water
heaters manufactured from 1
st
January 2001.
2.
The water heater must be installed in accordance with
the Rheem water heater installation instructions,
supplied with the water heater, and in accordance with
all relevant statutory and local requirements of the
State in which the water heater is to be installed.
3.
Where a failed component or water heater is replaced
under Warranty, the balance of the original period will
remain effective. The replaced part or water heater
does not carry a new warranty.
4.
Where the water heater is installed outside the
boundaries of a metropolitan area as defined by
Rheem or further than 25 km from a regional Rheem
Water Heaters Australia branch office, or an
Accredited Service Agent, the cost of transport,
insurance and travelling costs between the nearest
Rheem Water Heaters Australia Accredited Service
Agent’s premises and the installed site shall be the
owner’s responsibility.
5.
The warranty only applies to the water heater and
original or genuine company component replacement
parts and therefore does not cover any plumbing or
electrical parts supplied by the installer and not an
integral part of the water heater, e.g. pressure limiting
valve; isolation valves; non-return valves; electrical
switches; pumps or fuse.
6.
The water heater must be sized to supply the hot
water demand in accordance with the guidelines in
Rheem water heater literature.
WARRANTY EXCLUSIONS
1.
REPAIR AND REPLACEMENT WORK WILL BE CARRIED OUT AS SET OUT IN THE RHEEM WATER
HEATER WARRANTY ABOVE, BUT THE FOLLOWING EXCLUSIONS MAY CAUSE THE WATER
HEATER WARRANTY TO BECOME VOID, AND MAY INCUR A SERVICE CHARGE AND COST OF
PARTS.
a)
Accidental damage to the water heater or component
including: Acts of God; failure due to misuse;
incorrect installation; attempts to repair the water
heater other than by a Rheem Accredited Service
Agent or the Rheem Water Heaters Australia Service
Department.
b)
Where it is found there is nothing wrong with the
water heater; where the complaint is related to
excessive discharge from the temperature and
pressure relief valve due to high water pressure;
where there is no flow of hot water due to faulty
plumbing; where water leaks are related to plumbing
and not the water heater components; where there is
a failure of gas, electricity or water supplies; where
the supply of gas, electricity or water does not
comply with relevant codes or acts.
c)
Where the water heater or water heater component
has failed directly or indirectly as a result of:
excessive water pressure, temperature and/or
thermal input or corrosive atmosphere.
d)
Where the water heater is located in a position that
does not comply with the Rheem water heater
installation instructions or relevant statutory
requirements, causing the need for major
dismantling or removal of cupboards, doors or walls,
or use of special equipment to bring the water heater
to floor level.
e)
Repairs to the water heater due to scale formation in
the waterways when the water heater has been
connected to a harmful water supply as outlined in
the Owner’s Guide and Installation Instructions
booklet.
2. SUBJECT TO ANY STATUTORY PROVISIONS TO THE CONTRARY, THIS WARRANTY EXCLUDES
ANY AND ALL CLAIMS FOR DAMAGE TO FURNITURE, WALLS, FOUNDATIONS OR ANY OTHER
CONSEQUENTIAL LOSS EITHER DIRECTLY OR INDIRECTLY DUE TO LEAKAGE FROM THE
WATER HEATER.
In addition to this warranty, the Trade Practices Act 1974 and similar laws in each state and territory provide the owner under certain
circumstances with certain minimum statutory rights in relation to your Rheem water heater. This warranty must be read subject to that
legislation and nothing in this warranty has the effect of excluding or restricting those rights.
RHEEM WATER HEATERS AUSTRALIA
RHEEM AUSTRALIA PTY. LTD.
A.B.N 21 098 823 511
FOR SERVICE TELEPHONE
131 031 AUSTRALIA
or refer local Yellow Pages
NOTE: Every care has been taken to ensure accuracy in preparation of this publication. No liability can be accepted for any
consequences, which may arise as a result of its application.
