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FOR SERVICE TELEPHONE
SOUTHCORP WATER HEATERS AUSTRALIA
131 031 AUSTRALIA
SOUTHCORP AUSTRALIA PTY. LTD.
0800 657 335 NEW ZEALAND
A.B.N. 72 004 213 665
or refer local Yellow Pages
WARRANTY EXCLUSIONS
1. REPAIR AND REPLACEMENT WORK WILL BE CARRIED OUT AS SET OUT IN THE RHEEM ELECTRONIC
INSTANTANEOUS GAS WATER HEATER WARRANTY ABOVE, BUT THE FOLLOWING EXCLUSIONS MAY CAUSE
THE WATER HEATER WARRANTY TO BECOME VOID, AND MAY INCUR A SERVICE CHARGE AND COST OF PARTS.
Southcorp Water Heaters Australia * will:
a) repair or, if necessary, replace any Rheem water heater; or
b) replace any component (or, if necessary, arrange the installation of a new water heater),
which falls within the Warranty Periods specified below, in accordance with and subject to the following table and terms and conditions.
RHEEM ELECTRONIC INSTANTANEOUS GAS WATER HEATER WARRANTY
(AUSTRALIA AND NEW ZEALAND ONLY)
a)
Accidental damage to the water heater or any component,
including: Acts of God, failure due to misuse; incorrect
installation; attempts to repair the water heater other than
by a Southcorp Accredited Service Agent or the Southcorp
Water Heaters Australia Service Department.
b)
Where it is found there is nothing wrong with the water heater;
where the complaint is related to excessive discharge from
the pressure relief valve due to high water pressure; where
there is no flow of hot water due to faulty plumbing; where
water leaks are related to plumbing and not the water heater
components; where there is a failure of gas, electricity or
water supplies; where the supply of gas, electricity or water
does not comply with relevant codes or acts.
c)
Where the water heater or water heater component failed
directly as a result of: excessive water pressure; excessive
temperature and/or thermal input; corrosive atmosphere; ice
formation in the pipe work to or from the water heater; ice
formation in the waterways of a water heater without a frost
protection system; ice formation in the waterways of a water
heater with a frost protection system where the electricity
supply has been switched off or has failed and the water
heater has not been drained in accordance with the
instructions; ice formation in the waterways of a water heater
with a frost protection system due to an ambient temperature
below -20ºC (including wind chill factor).
d)
Where the water heater is located in a position that does not
comply with the Rheem water heater installation instructions
or relevant statutory requirements, causing the need for major
dismantling or removal of cupboards, doors or walls, or use
of special equipment to bring the water heater to floor level,
or to a serviceable position.
e)
Repairs to the water heater due to scale formation in the
waterways when the water heater has been connected to a
harmful water supply as outlined in the Owner’s Guide and
Installation Instruction booklet.
Components
Installation
Model
Period
Warranty
All components
Water heater installed in any
other than a single family
domestic dwelling
All models
Year 1
New water heater (at Southcorp's
sole discretion) or component free
of charge, ** including labour
Water heater installed in a single
family domestic dwelling
All models
Years 1 to 3
Heat Exchanger
Water heater installed in a single
family domestic dwelling
All models
Years 4 to 10
New heat exchanger free of
charge with installation and
labour costs being the
responsibility of the owner.
Notes:
* Southcorp Water Heaters Australia is the supplier of Rheem electronic instantaneous gas water heaters, manufactured
by Paloma Industries Ltd, a world leader in water heater technology and manufacture.
** Refer to item 4 of warranty conditions.
Southcorp Water Heaters Australia reserves the right to transfer fully functional components from the defective water
heater to the replacement water heater if required.
WARRANTY CONDITIONS
1.
This warranty is applicable only to water heaters
manufactured from 1st January 2001.
2.
The water heater must be installed in accordance with the
Rheem water heater installation instructions, supplied with
the water heater, and in accordance with all relevant statutory
and local requirements of the State in which the water heater
is to be installed.
3.
Where a failed component or water heater is replaced under
Warranty, the balance of the original warranty period will
remain effective. The replaced part or water heater does
not carry a new warranty.
4.
Where the water heater is installed outside the boundaries
of a metropolitan area as defined by Southcorp or further
than 25 km from a regional Southcorp Water Heaters
Australia branch office, or an Accredited Service Agent, the
cost of transport, insurance and travelling costs between
the nearest Southcorp Water Heaters Australia Accredited
Service Agent’s premises and the installed site shall be the
owner’s responsibility.
5.
The warranty only applies to the water heater and original
or genuine company component replacement parts and
therefore does not cover any plumbing or electrical parts
supplied by the installer and not an integral part of the water
heater, eg. pressure limiting valve, isolation valves, non-
return valve, electrical switches, pumps, or fuse.
6.
The water heater must be sized to supply the hot water
demand in accordance with the guidelines in Rheem water
heater literature.
2. SUBJECT TO ANY STATUTORY PROVISIONS TO THE CONTRARY, THIS WARRANTY EXCLUDES ANY AND ALL
CLAIMS FOR DAMAGE TO FURNITURE, WALLS, FOUNDATIONS OR ANY OTHER CONSEQUENTIAL LOSS EITHER
DIRECTLY OR INDIRECTLY DUE TO LEAKAGE FROM THE WATER HEATER.
In addition to this warranty, the Trade Practices Act 1974 and similar laws in each state and territory provide the owner
under certain circumstances with certain minimum statutory rights in relation to your Rheem water heater. This warranty
must be read subject to that legislation and nothing in this warranty has the effect of excluding or restricting those rights.
NOTE: Every care has been taken to ensure accuracy in preparation of this publication. No liability can be accepted for
any consequences which may arise as a result of its application. 31-23313-00 (122083B)
