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warranty.
The importer grants a 12-month warranty for products starting from the date of purchase of the device. In
case of specifically mentioned and marketed products, the warranty may be extended at rexnordic.com
by activating a 2-year additional warranty within 4 weeks of the date of purchase.
Following the registration of the additional warranty, the maximum warranty period of the product shall
be 3 years in total. More information about the warranty periods of different products is available at
rexnordic.com.
4. Work included in the warranty scope
If the device is sent to warranty servicing within the extended warranty period, the receipt and warranty
certificate (or a reliable clarification of the date of purchase) for the extended warranty must be sent with
it. Based on the warranty, repair of the defect covered by the warranty shall be performed free of charge
during the warranty period during normal working hours as indicated by Rex Nordic Oy.
Possible costs connected to transporting the device to warranty servicing or warranty repair are at the
customer’s expense. Keep the original packaging to facilitate any transport. The costs connected to
returning the product to the customer after warranty servicing or warranty repair, if the device was
approved for warranty servicing/repair are at the expense of the dealer/importer. If a defect in or repair
of the product is not covered by the warranty, the customer must pay for all service costs, including any
postal fees.
If the product or part thereof is replaced as part of the rights under this warranty term, the replacing part
shall become the customer’s property and the replaced old part shall become the importer’s property.
5. Warranty of a repaired product
The warranty of a device repaired or replaced under the warranty shall continue until the end of the
original warranty period.
Warranty terms and conditions
6. Warranty limitations
The warranty shall not cover:
a. Repair of a defect caused by natural wear and tear or inappropriate use; deficient or faulty service
performed by a party other than the importer or conditions of use deviating from the dimensioning basis;
or selection by the purchaser of a device unfit or wrongly dimensioned for use or for a certain
application. Instructions on annual maintenance are provided in the instruction manual delivered with the
product and available online at rexnordic.com
b. Use of the product in facilities incompatible with the instruction manual and/or problems caused
byconditions. Always check the required technical specifications in the product manual
c. Insufficient ventilation (products requiring sufficient ventilation to function)
d. Compensation for direct or indirect damage caused by the defective device
e. Rrepair of a defect if a third party has performed modifications or repairs to the device
f. Repair or replacement of parts subject to wear with no specifically granted warranties
If it emerges during a warranty repair that the defect or possible defect has been caused by one of the
aforementioned factors, the importer shall have the right to invoice the customer for any work and
material costs induced by the work. The importer shall report such a situation once the matter has
