Troubleshooting
Remotes only
SYMPTOM
SOLUTION
Remote Lockout Feature not working.
•
Make sure you are correctly pressing both specified
buttons at the same time.
• Verify that the remote has battery power.
• Make sure there are no other devices causing RF
interference with the remote.
• If cannot determine then please call customer
service.
Remote readout doesn’t match actual bed position.
• Recalibrate by pressing FLAT on the remote, then
lift all sections to maximum position until it shows
100 on the remote screen.
Remote states “No Bed Paired”.
• Allow the remote to go back to sleep by setting
down, check if its connected after 3 minutes.
• If not resolved, go through the pairing process
again.
Distorted image on the remote screen.
• Let the remote go back to sleep and wake it up
again. Repeat this multiple times. If problem
persists, contact customer service.
Remote states PLC battery error.
• Please call Customer Service.
Remote states other remote connected.
• Either your phone is connected to the bed via
the Reverie Nightstand app or another remote is
connected. Disconnect from bluetooth in the app
and make sure the other remote is asleep.
