Troubleshooting
In the event the Power Base fails to operate, investigate the symptoms and possible solutions provided in the chart below:
SYMPTOM
SOLUTION
No features of the Power Base will activate.
• Make sure your remote is paired or plugged into
the bed.
• Your electrical circuit breaker may be tripped.
• Verify the power cord is plugged into a working,
grounded electrical outlet.
A grounded, electrical
surge protection device is recommended.
Test the
outlet by plugging in another working appliance.
• This may be due to overload condition, remove the
load and put the bed into the flat position and then
move it all the way to maximum position to test that
the functions are fully operational.
Head or foot section will elevate but will not return to
the horizontal (flat) position.
• The power base mechanism may be obstructed.
Elevate the power base and check for an
obstruction. Remove the obstruction.
• The head section may be too close to the wall. The
headboard may be too close to the edge of the
mattress. Adjust if required.
Lift function has minor interference during operation.
• There may be an overload of weight on your bed.
• Press the lift buttons squarely & accurately.
• The power base mechanism may be obstructed.
Elevate the power base and check for an
obstruction. Remove the obstruction.
Excessive massage motor noise.
• Make sure the massage motor cable is not loose
and hitting the base structures.
• Verify that the bed is not positioned against a wall,
nightstand, or other object that may cause the
vibration or noise.
• If this base is installed over a bed frame, verify the
massage motors are not causing the bed frame (or
bed frame components) to vibrate.
• Verify that the headboard attachment hardware is
firmly tightened.
Noise when operating the bed.
• Check for obstructions under the bed.
• The actuators make a light noise during operation,
this does not indicate any defect.
• Squeaking noise could be caused by a loose bolt.
Identify and tighten the bolt.
• If no solution can be found please call Customer
Service.
