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CUSTOMeR CARe
1095144_W2_A (N73A)
© Kohler Mira Limited, January 2008
Rada is a registered trade mark of
Kohler Mira Limited
.
The company reserves the right to alter
product specifi cations without notice.
www.radacontrols.com
Guarantee of Quality
Kohler Mira Ltd. guarantee this product against any defect in materials or workmanship for the period of fi ve
years from the date of purchase, covering all parts, labour for the fi rst year and replacement parts only for the
next four years.
To be covered by this guarantee, service work must only be undertaken by Kohler Mira Ltd. or by their approved
agents. Service labour will be free of charge for the fi rst year and chargeable at prevailing rates for the next four
years.
Not covered by this guarantee
Damage or defects arising from incorrect installation, improper use or failure to maintain in accordance with the
instructions in this product manual, including the build-up of limescale. Defects or damage if the product is taken
apart, repaired or modifi ed by a person not authorised by Kohler Mira Limited or by their approved agents.
After Sales Service - how we can help you
We have a network of fully trained staff ready to provide assistance, should you experience any diffi culty
operating your Rada equipment.
Spare Parts
All functional parts of Rada products are kept for up to ten years from the date of fi nal manufacture. If during that
period, our stock of a particular part is exhausted we will, as an alternative, provide an equivalent new product
or part at a price equating to the cost of repair to the old, bearing in mind the age of the product.
All spares are guaranteed for 12 months from date of purchase. Spares that have been supplied directly from
us can be returned within one month from date of purchase, providing that they are in good order and the
packaging is unopened.
Note!
Returned spares will be subject to a 15% restocking charge and authorisation must be obtained before
returning any spare part.
Customer Care Policy
If within a short space of time of installation the product does not function correctly, fi rst check with the operation
and maintenance advice provided in this Product Manual to see if the diffi culty can be overcome. Failing this,
contact your installer to make sure that the product has been installed and commissioned in full accord with our
detailed installation instructions. If this does not resolve the diffi culty, please ring your nearest Rada contact,
who will give you every assistance and if appropriate, arrange for your local service engineer or agent to call
on a mutually agreeable date.
Contact:
Rada Controls
Cromwell Road, Cheltenham, GL52 5EP,
England, UK
Telephone: +44 (0)870 600 0221
Fax:
+44 (0)1242 221925
SPECIFICATION ENQUIRIES
Telephone: +44 (0)1242 282527
Fax:
+44 (0)1242 282404
E-mail:
For the latest information on Rada sense, visit
www.radasense.com