Reporter MX1144-DGR, Руководство пользователя

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14
Erbas Teknoloji - Reporter MX1144-DGR/B/H User Manual
8. TROUBLESHOOTING
TROUBLE REASON SOLUTION
Network LED is completely
OFF No power applied Make sure you applied external
power and check if power LED is ON
Power failure LED becomes of after power failure
event
Network LED blinks fast, never
blinks slowly SIM card not inserted Remove batteries and adaptor.
Insert SIM card first and then power
device.
PIN code not disabled Remove batteries, adaptor and then
SIM card. Insert SIM card into a
mobile phone. Disable SIM Card PIN
protection from settings. Insert SIM
card to your device first and then
power device.
Signal level not enough / No
network
Change antenna / Change device
location or try with another GSM
operator until finding good signal
level.
I don’t receive replies to my
SMS text messages
SIM card not activated or not
enough credit (for prepaid
cards)
Remove SIM and insert it in a mobile
phone. Make sure SMS services are
working properly
Your mobile phone SMS
services are working over
internet
Disable “SMS Over Internet” feature
from your mobile phone (I.e.:
Disable iPhone iMessage / Xiaomi
MiMessage)
I don’t receive power failure
SMS notifications
Version not suitable Only B versions have this function
Batteries not inserted or
died
Insert/replace fresh batteries
Alarm occurred, I received
SMS but I didn’t receive a Call
Call feature not activated Check Alert Calls Activate
instructions
SIM card Call service not
activated
Contact SIM card provider
Alarm occurred, I received Call
but didn’t receive an SMS
Network signal was not
enough on Reporter location
or your own mobile phone’s
location.
Check signal level of Reporter.
Sometimes SMS messages are
delivered after some period of its
sent, caused by GSM operators.
Low credit on prepaid card Check your credit (if prepaid cards
used).
Admins receive SMS/Calls on
alert events, but users don’t
Alert notifications are only
sent to Admins. Users can
only control output relays
Alert notifications are only sent to
Admins. Users can only control
output relays
On MOD2; I dial correct output
nr and then #/* but it doesn’t
turn on/off the target relay
VoLTE (Voice over LTE) or
HDVoice is enabled - Disable VoLTE from mobile phone
settings
- or switch off cellular network
LTE/4G/5G during MOD2 dial
- or try dialling
*#*#86583#*#*
- If above does not help contact your
GSM network operator
On MOD2; I can turn on/off
relays but I don’t hear beeps
during the execution