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The last word in
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support
There are two Sidekick models available, the
Sidekick 1
and the
Sidekick 2
.
A
Sidekick 1
is deployed when the location meets the following criteria:
Monitoring 300 endpoints or less in a single Layer 2 network domain
The network switch where the Sidekick will be installed supports 100Mbps Full Duplex RJ-45
A
Sidekick 2
is deployed when the location meets the following criteria:
Monitoring up to 1,000 endpoints in a single Layer 2 network domain
The network switch where the Sidekick will be installed supports 1GigE Full Duplex RJ-45
Prefer or require power over ethernet (POE) to power the Sidekick unit
2. What type of Sidekick is Required?
The general rule for deploying Sidekicks is that there should be one Sidekick per o
!
ce or retail location,
however, there are exceptions to the rule.
If there is more than one Sidekick deployed at a single location, they will report as seperate locations in
the Reply Portal and can be designated by a unique name (ex: Floor 2).
There should be one Sidekick per Layer 2 Network Domain.
If a single corporate o
!
ce, branch o
!
ce, or retail location has multiple Layer 3 switches peforming
network routing, then there should be one Sidekick per Layer 3 switch/router (or Layer 2 Network
Domain)
3. How Many Sidekicks are Needed?
CPE Router / Firewall
Layer 2
Network Domain
Layer 2
Network Domain
IP Phones
Layer 3
Ethernet Switch
Reply Sidekick
GREEN = WAN Connection
BLUE = Mirror Connection
Layer 3
Ethernet Switch
IP Phones
Reply Sidekick
GREEN = WAN Connection
BLUE = Mirror Connection
