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The last word in 

VoIP

  support

4. Where should the Sidekick be installed?

CPE Router / FW 

IP Phones 

LAN Ethernet Switch 

If there is only 1 Ethernet Switch on the network:

Reply Sidekick 

GREEN = WAN Connection

BLUE = Mirror Connection

If there is more than 1 Ethernet Switch on the newtork:

CPE Router / FW 

IP Phones 

LAN Ethernet Switch 

LAN Ethernet Switch 

Trunk

Trunk

Reply Sidekick 

GREEN = WAN Connection

BLUE = Mirror Connection

Reply Sidekick 

GREEN = WAN Connection

BLUE = Mirror Connection

What are the trunk ports between the Ethernet switches for the VoIP or native VLAN supporting the IP 

Phones?
Which Ethernet switch has the connection to the Router/Gateway to the Internet?

DETERMINE:

On all Ethernet switches 

without

 the Router/Gateway connect to it, no mirror action is necessary.

On the Ethernet switch 

with

 the Router/Gateway connected to it, configure the switch to mirror all 

Received (RX) packets on all ports (or including all ports with IP Phones, all Trunk ports from other 

switches, all the port to the Router/Gateway) to the Reply Mirror Port

ACTIONS:

IP Phones 

IP Phones 

LAN Ethernet 

Switch 

Содержание Sidekick

Страница 1: ...kick The Reply Sidekick has been designed to be installed directly into a customer local network switch with no complex requirements or network settings to be made in advance for the Sidekick to function Network environements can vary drastically this document reviews how to answer the following questions when implementing the Reply Sidekick 1 What are the connectivity requirements for the Sidekic...

Страница 2: ...is Required The general rule for deploying Sidekicks is that there should be one Sidekick per o ce or retail location however there are exceptions to the rule If there is more than one Sidekick deployed at a single location they will report as seperate locations in the Reply Portal and can be designated by a unique name ex Floor 2 There should be one Sidekick per Layer 2 Network Domain If a single...

Страница 3: ...EEN WAN Connection BLUE Mirror Connection What are the trunk ports between the Ethernet switches for the VoIP or native VLAN supporting the IP Phones Which Ethernet switch has the connection to the Router Gateway to the Internet DETERMINE On all Ethernet switches without the Router Gateway connect to it no mirror action is necessary On the Ethernet switch with the Router Gateway connected to it co...

Страница 4: ... 2 domain per the instructions found on the MIrror Port Configration Guide Ensure that the installer has a copy of the Installation Guide to complete the Sidekick installation via the Reply portal or the Mobile App 5 Does the Sidekick need to be installed on the VoIP VLAN If the Sidekick is installed without a mirror port then it can support device visibility and registration from one VLAN only an...

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