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FAQ

Why is my body weight not accurate?

Q: Why is my body weight not accurate?

A: If you think you are getting a inaccurate weight measurement, please try

below steps to fix the problem inaccurate issues:

1. Place the scale on a hard and flat surface. Softer floors such as carpet

can cause inaccuracies.

2. Step on the scale with one foot until the LED screen lights up. Then step

off and wait for the LED screen to display “CAL”. When "0.00" is displayed,

the scale is calibrated and you could step on it for measurement.

3. During the measurement, try to keep your weight centered directly

above and over the scale as much as possible.

4. Try waiting for the scale to auto-shutoff (about 10 seconds) and you

should be able to view accurate results via app.

If you think you're still getting inaccurate results, it may be caused by the

following factors:

A. A type of internal error.

[For Batteries Models]:

Try resetting the scale by taking one battery out for 5 seconds and putting

it back in.

[For rechargeable Models]:

There is a [RESET] button on the back of the scale, please press it for 5

seconds to restart the scale.

B. The unbalanced surface could also cause inaccurate results. Always try

using the scale on a flat surface. Putting it on a softer surface such as

carpet can also cause inaccuracies.

C. Check the legs/pads of the scale for any obstruction that may cause an

imbalance.

Additional tips:

1. Avoid moving the scale. Moving the scale frequently increases the risk

of inaccuracy.

2. Everyone's weight fluctuates throughout a typical day. Muscle usage

and basic consumption of food and water will cause some weight

fluctuation no matter what. Thus, if you weigh yourself multiple times

during the day, you will see some differences. To minimize the fluctuations,

weigh yourself the same time each day (such as the morning)

3. Accuracy Range:

50kgs: ± 0.3kg

100kgs ± 0.4kg

Содержание ES-24M

Страница 1: ...s smart scale All body composition data is for reference and should not be used as a substitute for advice from a licensed health care professional 3 If the scale malfunctions first check the battery...

Страница 2: ...0 91 11 11 1 10 2 10 2 0 91 Weight 2 86lbs 1 3kg 2 43lbs 1 1kg 3 09 lb 2 43lbs 1 1kg Batteries 3 1 5V AAA Li ion battery Capacity 6 6 396lbs 3 180kg Division 0 2lb 0 05kg Unit Lb kg st Switch via REN...

Страница 3: ...l 1 Insert AAA batteries as indicated by the polarity symbols and marked inside 2 The original batteries provided are NOT rechargeable DO NOT attempt to recharge the batteries 3 If LO appears on the d...

Страница 4: ...in a flat and stable location Avoid any carpeting Step 3 Download the app go to the app store on your device App Store for iOS or Play Store for Android and search for Renpho or follow these links ht...

Страница 5: ...n account in the Renpho App with email Or you could login as Guest mode if you don t want to register 2 Fill out the information The app needs this information in order to calculate your body composit...

Страница 6: ...Renpho App turn on the Bluetooth first Step 6 With the Bluetooth on you can begin the pairing process between Renpho scale and Renpho App Tap and choose Device management on the measuring page Step o...

Страница 7: ...You have successfully complete the first measurement now you can check the metrics on the App...

Страница 8: ...Taking out one battery for 5 seconds and putting it back in For rechargeable models Press the reset button for 5 seconds 2 Reset the Bluetooth connection Ensure Bluetooth and GPS Android only are ena...

Страница 9: ...ormality report 5 Share your App account to support team support renpho com Our tech team will further diagnose the problem within 24 hours Recalibration If the scale has been moved or turned upside d...

Страница 10: ...lease use the following steps to sync with Apple Health 1 Open the Health app on your iPhone or iPad 2 Tap on the Data Sources 3 Select RENPHO from the sources list 4 RENPHO will synchronize the follo...

Страница 11: ...following steps to sync with Apple Health Open the Health App on your iPhone click the user image at the top right corner Select Apps under Privacy and select Renpho Enable all categories to allow the...

Страница 12: ......

Страница 13: ...ount tab Select tap Settings in the upper right Select Google Fit and login to your Google Fit account and allow Renpho to access your Google Fit account After you use the scale the data will be uploa...

Страница 14: ......

Страница 15: ...ngs page in Renpho App select Fitbit Tap on Fitbit turn on Fitbit button log in your Fitbit account Select Allow to access Fitbit App After connection all the data Weight BMI will sync to Fitbit app Y...

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Страница 19: ...s Tap the back arrow to view your measurement history Other tips 1 You can use the Apple Watch with your smartphone under these following conditions When the Apple Watch is disconnected with smartphon...

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Страница 22: ...ment Users and Friends A Measurement Users is different users using one scale such as family members or roommates Friends is another user using other Renpho scale you can only have the access to view...

Страница 23: ......

Страница 24: ...Contact Us Feedback Through App Open Renpho App at My Account page tap on Help to get in touch with us we will get back to you within 24 hours...

Страница 25: ...0149 9am to 4 30pm For UK Customer 44 743 466 6088 GMT 9 00am 5 00pm Mon Fri Write Us Email Please feel free to write us email we will get back to you within 24 hours For US Customer support renpho c...

Страница 26: ...llowing factors A A type of internal error For Batteries Models Try resetting the scale by taking one battery out for 5 seconds and putting it back in For rechargeable Models There is a RESET button o...

Страница 27: ...ooth Troubleshooting menu if the Bluetooth still won t connect after the troubleshooting process please contact us through support renpho com our tech team will help you with your problem ASAP No body...

Страница 28: ...e regardless of the manufacturer or method of measurement Because your scale combines the measurements it takes with variables stored in your user profile according to our algorithm the numbers you se...

Страница 29: ...tteries Models Q When do I change the batteries A When you step on the scale and it shows LO it means low batteries it requires you to change batteries When to charge For Rechargeable Models Q When do...

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