*After a few seconds of loading, the scale model number will appear, tap it.
*Step on the scale again to complete the pairing.
If none of the above steps resolves your connectivity issues, try the ”Bluetooth
anomaly detection” function:
1. Open the RENPHO app.
2. Go to
“
My Account
”
select
“
Settings
”
.
3. Select the "Bluetooth anomaly detection" and follow up the instructions.
4. Submit the abnormality report.
5. Share your App account to support team. ([email protected])
Our tech team will further diagnose the problem within 24 hours.
Recalibration:
If the scale has been moved or turned upside down, it must be calibrated to
ensure accurate results.
1. Please place your scale in a firm, flat and stable location, avoid any
carpet;
2. Step on with one foot to wake up the scale;
3. When the monitor shows digits, then step off;
4. Then scale will show "CAL", then "0.0" or "0.00", the calibration process
is complete.
Ensure Bluetooth is enabled and working.
Ensure personal data is entered.
