14. Troubleshooting
The camera is built using state-of-the-art technology and is safe to operate. However, problems
and malfunctions may still occur. Follow the instructions below to troubleshoot possible faults:
Always follow the safety information.
The camera does not work after it is switched on:
• The car charging cable is not connected to the cigarette lighter properly or the low-voltage
plug is not connected to the USB charging port (12).
• The cigarette lighter is not supplied with electricity.
• The charging cable fuse was triggered. Unscrew the positive contact on the top of the ciga-
rette lighter plug and replace the fuse with a new fuse of the same type (see “Technical data”).
• The battery is flat (only when used without the vehicle charging cable).
The camera does not work:
• Press the RESET button (13) with a sharp object (e.g. a bent paper clip).
There is no sound during video playback:
• Audio recording was disabled in the video menu.
Files cannot be saved to the memory card:
• There is no memory card inserted, or the memory card is not inserted correctly. Remove the
memory card and insert it again.
• The memory card is not formatted. Format the card from the system menu.
• The memory card is damaged. Try using a different memory card.
• The memory card is not compatible (see “Technical data”).
No GPS reception (GPS icon does not appear green on the display):
• GPS was disabled in the video menu.
• Poor GPS reception due to heated or coated windscreen.
• Poor GPS reception due to obstacles (e.g. tunnels or tall buildings that obstruct the sky).
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