45
LED on front panel does
not light up
No picture on the screen
Remote Control does
not operate correctly
Poor picture quality
Channel not available
Power cord not plugged in correctly.
Plug in power cord correctly.
Set-Top-Box (receiver) in standby mode.
Set the Set-Top-Box (receiver) to [ON].
AV cable not connected properly to
video input of TV.
Incorrect channel or video output selected
on TV.
Audio cord connected incorrectly.
Check the connection and correct.
Check channel and video output
and correct.
Check connection and correct.
Increase volume on TV/STB set.
Release the TV/STB MUTE key.
Point remote control towards the
Set-Top-Box (receiver).
Replace batteries or insert correctly.
Check the signal strength by going to
[System Set-up]>[Signal Check] menu.
Check that Smart Card has been
inserted properly.
Subscribe to the channel.
TV/STB volume level is 0.
TV/STB ‘Mute’ is active.
Incorrect operation.
Batteries dead or inserted incorrectly.
Signal strength is low.
The Smart Card is not inserted properly.
You may not be subscribed to that channel.
Possible Causes
Remedies
TROUBLE SHOOTING
•
Services may be disrupted due to heavy rain/cloud & Sun outage
•
The content of the User Guide is subject to change. The listed channels and their positions are indicative
NOTES
