Regency Bellerive Fireplace Insert
15
WARRANTY
Regency Fireplace Products are designed with reliability and simplicity in mind. In addition, our internal Quality Assurance Team
carefully inspects each unit thoroughly before it leaves our door. Fireplace Products Australia Pty. Ltd. ("FPI") is pleased to
extend this warranty to the original purchaser of a Regency Product. This warranty is not transferable.
The Warranty:
Covered under the agreement
against manufacturer's defects
from the date of purchase
are the following components:
The Firebox for 10 years;
Steel Baffl es for 12 months;
Cast Iron Liners / Baffl es for 2 years;
Electrical components (ie. fans, switches) for 12 months.
FPI is not liable for freight or labor on any wood burning appliance replaced in fi eld.
Repair/replacement parts purchased by the consumer from FPI after the original coverage has expired on the unit will carry a 90 day warranty, valid
with a receipt only. Any item shown to be defective will be repaired or replaced at our discretion. No labor coverage is included with these parts.
Conditions:
Any part or parts of this unit which in our judgement show evidence of such defects will be repaired or replaced at Regency Fireplace Product's option,
through an accredited distributor or agent provided that the defective part be returned to the distributor or agent
Transportation Prepaid,
if requested. In
areas where there is not an approved service agent or the closest approved service agent is situated more than thirty (30) kilometres from the installation,
Regency is not obliged to arrange warranty repairs and travel and/or additional labour charges will apply.
It is the general practice of FPI to charge for larger, higher priced replacement parts and issue credit once the replaced component has been returned
to FPI and evaluated for manufacturer defect.
The authorized selling dealer is responsible for all in-fi eld service work carried out on your Regency product. FPI will not be liable for results or costs
of workmanship from unauthorized service persons or dealers.
At all times FPI reserves the right to inspect product in the fi eld which is claimed to be defective.
All claims must be submitted to FPI by authorized selling dealers. It is essential that all submitted claims provide all of the necessary information in-
cluding customer name, purchase date, serial #, type of unit, problem, and part or parts requested, without this information the warranty will be invalid.
Exclusions:
This warranty does not extend to or include paint, door or glass gasketing, neo-ceramic glass, fi rebrick or trim. It does not cover installation and
operational related problems such as over-fi ring, use of corrosive driftwood, downdrafts or spillage caused by environmental conditions, nearby
trees, buildings, hilltops, mountains, inadequate fl ueing or ventilation, excessive offsets, negative air pressures caused by mechanical systems
such as furnaces, fans, clothes dryers etc.
At no time will FPI be liable for any consequential damages which exceed the purchase price of the unit. FPI has no obligation to enhance or modify
any unit once manufactured. ie. as products evolve, fi eld modifi cations or upgrades will not be performed.
FPI will not be liable for travel costs for service work.
Installation and environmental problems are not the responsibility of the manufacturer and therefore are not covered under the terms of this war-
ranty policy.
Any unit which shows signs of neglect or misuse is not covered under the terms of this warranty policy.
The warranty will not extend to any part which has been tampered with or altered in any way, or in our judgment has been subject to misuse.
Freight damage to stoves and replacement parts is not covered by warranty and is subject to a claim against the freight carrier by the dealer.
FPI will not be liable for acts of God, or acts of terrorism, which cause malfunction of the appliance.
Performance problems due to operator error will not be covered by this warranty policy.
Products made or provided by other manufacturers and used in conjunction with the operation of this appliance without prior authorization from FPI,
may nullify your warranty on this product.
* Subsidy according to job scale as predetermined by FPI.
