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Regency Horizon™ HZ40E-2 Gas Fireplace

WARRANTY

Regency

Fireplace Products are designed with reliability and simplicity in mind. In addition, our internal Quality Assurance Team carefully inspects each unit thoroughly

before it leaves our facility. Regency

Fireplace Products is pleased to extend this limited lifetime warranty to the original purchaser of a Regency

Product. This warranty is

not transferable.

The Warranty: Limited Lifetime

The combustion chamber, heat exchanger, burner tubes/pans, logs, glass crystals, ceramic spa stones, pebbles, brick panels and gold plating (against defective manufacture only) are
covered under the Limited Lifetime Warranty for fi ve (5) years for parts and subsidized labour* and parts only thereafter.

Glass is covered for lifetime against thermal breakage only, parts and subsidized labour* for fi ve (5) years and parts only thereafter from date of purchase.

External casting, surrounds and grills are covered against cracks and warps resulting from manufacturer defects, parts and subsidized labour* for three (3) years from the date of purchase
and parts only thereafter.

Special Finishes - One year on stainless steel panels, nickel overlays,nickel faceplates, brushed nickel and antique copper full screens and doors. You can expect some changes in color
as the product "ages" with constant heating and cooling. Regency warranties the product for any manufacturing defects on the original product. However, the manufacturers warranty does
not cover changing colors and marks, ie. fi nger prints, etc applied after the purchase of the product. Damage from the use of abrasive cleaners is not covered by warranty.

Electrical and mechanical components such as blowers, switches, wiring, thermodiscs, Regency

remote controls, spill switches, thermopiles, thermocouples, pilot assembly components,

and gas valves are covered for two years parts and one year subsidized labour* from the date of purchase. Blowers and valves replaced under warranty are considered repairs and continue
as if new with appliance. ie. twelve (12) months from original purchase date of appliance with a minimum of three (3) months coverage from date of replacement.

Regency venting components are covered parts and subsidized labour* for three (3) years from date of purchase.

Simpson Dura-Vent venting components (Direct Vent units) are covered by Simpson Dura-Vent Inc. warranty.

Repair/replacement parts purchased by the consumer from Regency

after the original coverage has expired on the unit will carry a 90 day warranty, valid with a receipt only. Any item

shown to be defective will be repaired or replaced at our discretion. No labor coverage is included with these parts.

Conditions:

Any part or parts of this unit which in our judgement show evidence of such defects will be repaired or replaced at Regency's option, through an accredited distributor or agent provided that
the defective part be returned to the distributor or agent

Transportation Prepaid,

if requested.

Porcelain/Enamel - Absolute perfection is either guaranteed nor commercially possible. Any chips must be reported and inspected by an authorized dealer within three days of installation.
Reported damage after this time will be subject to rejection.

It is the general practice of Regency

to charge for larger, higher priced replacement parts and issue credit once the replaced component has been returned to Regency and evaluated for

manufacturer defect.

The authorized selling dealer is responsible for all in-fi eld service work carried out on your Regency

product. Regency will not be liable for results or costs of workmanship from unauthorized

service persons or dealers.

At all times Regency reserves the right to inspect product in the fi eld which is claimed to be defective.

All claims must be submitted to Regency

by authorized selling dealers. It is essential that all submitted claims provide all of the necessary information including customer name, purchase

date, serial #, type of unit, problem, and part or parts requested, without this information the warranty will be invalid.

Exclusions:

This limited Lifetime Warranty does not extend to or include paint, door or glass gasketing or trim.

At no time will Regency

be liable for any consequential damages which exceed the purchase price of the unit. Regency

has no obligation to enhance or modify any unit once manufactured.

ie. as products evolve, fi eld modifi cations or upgrades will not be performed.

Regency

will not be liable for travel costs for service work.

Installation and environmental problems are not the responsibility of the manufacturer and therefore are not covered under the terms of this warranty policy.

Embers, rockwool, gaskets, door handles and paint are not covered under the terms of this warranty policy.

Any unit which shows signs of neglect or misuse is not covered under the terms of this warranty policy.

The warranty will not extend to any part which has been tampered with or altered in any way, or in our judgment has been subject to misuse, improper installation, negligence or accident,
spillage or downdrafts caused by environmental or geographical conditions, inadequate ventilation, excessive offsets, negative air pressure caused by mechanical systems such as furnaces,
fans, clothes dryer, etc.

Freight damage to stoves and replacement parts is not covered by warranty and is subject to a claim against the freight carrier by the dealer.

Regency will not be liable for acts of God, or acts of terrorism, which cause malfunction of the appliance.

Performance problems due to operator error will not be covered by this warranty policy.

Products made or provided by other manufacturers and used in conjunction with the operation of this appliance without prior authorization from Regency

, may nullify your warranty on

this product.

Any alteration to the unit which causes sooting or carboning that results in damage to the interior / exterior facia is not the responsibility of Regency

* Subsidy according to job scale as predetermined by FPI.