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Ascento Group Australia P: 1800 807 604 E:
WaterMark Quality System Doc # RQS.1010
domestic generator, power supply of voltage less than 230V, power supply of voltage above 240V - are not covered by warranty. Improper use is defined by us, at
our sole discretion.
4. The complete Impeller set (including shaft), Seals and O-
rings are all wearing items and therefore are not covered for “normal wear and tear”. They are covered by
this warranty if they fail due to a manufacturing defect. The Warranty also excludes accidental or deliberate breakages, fading or breakdown due to the effect of
exposure to sunlight or chemicals or any other external factor that may affect the life of the product.
5. Warranty will be void if any tampering or removal of identification labels or electrical cables has occurred, or any non-genuine parts have been fitted, or repairs
have been carried out by unqualified persons. No warranty applies for goods sold or used for HIRE or RENT or LEASE. No warranty applies, and no liability is accepted,
if the pump is used in circumstances that we define as: HAZARDOUS SITUATIONS, MINE SITE, REMOTE AREA, INDUSTRIAL APPLICATION, or any other UNSUITABLE
APPLICATION, all of these circumstances are defined by us at our sole discretion.
6. This product is guaranteed as fit for the purpose of pumping CLEAN FRESH WATER for normal domestic household use, and for NO OTHER USE. Performance data
quoted is generally from test data and is approximate and does not take into account factors in the installation such as loss of pressure and flow due to pipework &
pipe-
fittings & valves. It is the purchaser’s responsibility to ensure that the product is fit for their purpose and of sufficien
t size & performance for their application.
7. IMPORTANT: No electrical appliances last forever. Therefore, ALL installations of these pumps and valve-sets supplied by us, must be constructed to allow the
owner to easily remove them for servicing, and to easily remove them for replacement, warranty replacement or upgrading. The installation must NOT be
constructed in such a manner that specialized tools, or paid tradespersons, or external paid contractors, are required to be engaged in order to remove and/or
replace and/or refit the pump, therefore all pumps must be installed using barrel-union connections to facilitate easy servicing or replacement. If the rainwater tank
is installed under eaves or other structure such as a deck, ensure that the pump can be easily removed for servicing or repairs. Warranty replacement does not
normally include costs of removal and re-installation as we have no control over the method of installation.
8. Before installing or servicing disconnect from the power supply. A ball-valve or gate-valve must be fitted on the suction, and the Town-water backup supply where
fitted. A “First
-flush-
diverter” or similar device must be installed to prevent debris from entering the tank, or a filter screen through which all
the incoming water
passes before entering the tank. A Y-Strainer or Pre-filter must be installed: (a) For external pumps on the suction (inlet) pipe and (b) For submersible pumps on the
discharge before the pump controller (for where there is an external pump controller) - to prevent particles entering the pump and fixtures and fittings including
non-return valves. This instruction is a condition of warranty; all warranty is void if this instruction is not followed.
9. This pump is not to be used as your sole water supply. For critical applications where loss of water supply could cause serious consequences, use a DUAL PUMP
System so you have a backup water supply or use a TOWN-WATER BACK-UP System.
10. This pump MUST NOT be installed in any manner that if it were to leak or fail to work that it would cause damage or loss to property or persons. It MUST be
installed in a well-ventilated and drained area. All warranty is void if this condition is not heeded and no liability can be accepted in the case of damage or loss caused
by failing to comply with this condition.
11. The Pump must be connected to a suitable circuit with an integral RCD (safety switch) in the circuit breaker. All warranty is void if this instruction is not followed.
12. RIGHT TO INSPECT: We reserve the right to inspect the product and installation, prior to accepting any warranty claim. We may inspect by use of drone
technology, with property owners permission. We also reserve the right to request and require photographs or video evidence in lieu of physical inspection, at our
sole discretion. Refusal of inspection cancels all warranty and liability.
13. This warranty does not exclude any non-excludable rights according to Australian Law. However any condition that is made void by Australian Law does not void
the remaining conditions, which shall stand unaltered.
14. In the case of a fault, refer to the Trouble Shooting Guide first. If these steps do not rectify the problem, and the fault is due to a manufacturing defect or product
failure not caused by improper installation, improper use or lack of maintenance, return the faulty appliance to the original place of purchase with proof of purchase
for replacement or refund. Alternatively you can mail us at PO BOX 650 MORNINGSIDE QLD 4170 or send an email to [email protected] with copy of your
purchase receipt, a description of the problem, and your name and address and phone number - we will review your request and send you a replacement directly if
we accept your warranty claim. Or call us on 1800 807 604 with the above information; however we will always require a copy of your purchase receipt. If an exact
replacement is not available, the closest equivalent product will be supplied at our discretion. Do not send the product to us unless we ask you to do so.
WARNING!!!! SAFETY FIRST
–
TAKE PRECAUTIONS!!!
* Before servicing a pump, always shut off the power supply and then make sure you are not standing in water and that
there is no risk of electrical shock.
* If the pump is direct-wired to the electrical circuit, contact your qualified licensed electrician to disconnect if required.
DO NOT INSTALL PUMPS ON A PREMISES WITHOUT RCD (SAFETY
SWITCH) PROTECTION.
DO NOT ATTEMPT ELECTRICAL REPAIRS OF ANY SORT UNLESS
YOU ARE AN AUSTRALIAN-LICENSED ELECTRICIAN
* IMPORTANT NOTICE TO OWNER AND INSTALLER
–
SERVICER:
Any replacement parts including the Backup
Valves, Pump Controller and the Pump, MUST BE REPLACED WITH GENUINE PARTS or the system will malfunction.
Manufactured by ASCENTO GROUP AUSTRALIA 37 Export St, Lytton, Brisbane, QLD 4178
P: 1800 807 604 E: [email protected]
