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Ascento Group Australia P: 1800 807 604 E:
WaterMark Quality System Doc # RQS.1010
10. MAINS WATER FLOWS VERY SLOWLY WHEN POWER IS OFF TO PUMP
1.The Town-water supply is usually less pressure than the pump supply.
This is normal, it is not a fault. If the Town-water supply is
very slow (a “dribble”) the possible cause for this would be a partial blockage in one of the valves, which is not a warranty
problem >
have the valves disassembled and cleaned by a licensed Plumber.
2. Filter between pump and house (if fitted) is blocked - change the filter cartridge.
3.Inlet filters on the inlet of the Toilet Cisterns and Washing Machine are blocked - turn the pump and the mains water off,
disconnect the hoses and clean the filters.
11. I have done all above, what do I do now?
If you have followed all the above instructions and continue to have a problem with your RM4000 / RM5000 / RC550 system & if
you are sure the problem is a warranty problem please contact Ascento: Ph: 1800 807 604 or email: [email protected]
We will need your proof-of-purchase and your name, phone number and address. It also is of great assistance if you can take a
couple of photos of the system and email these to us with your details. Note that field-service staff can usually only access in the
hours 9:00am to 3:30pm weekdays excluding public holidays. Please be aware that if our field service agent attends and finds it is
not a warranty problem the applicable charges must be paid by you, at the time of the visit.
For pumps out of warranty please contact a local pump specialist
–
search internet
for “Pump Repairs in my area”
Installation issues are covered by the Builders/installers warranty policy.
OPERATING AND MAINTENANCE INSTRUCTIONS
1.
OPERATING: -
No further action is needed once the system is installed; it will operate automatically
2.
MAINTENANCE
:
start by doing
this MONTHLY: for external pumps
–
flush the Y-Strainer by opening the bung. Ensure you
re-fit the mesh strainer after doing this. If you find no debris, do it 2 monthly, review and repeat according to the conditions of your
tank (installations where there is a lot of trees will need the Y-Strainer flushed frequently)
3.
No other periodic maintenance is usually necessary, except if low flow rate is found when the MAINS supply is in use, ask a
licensed Plumber to dissasemble and clean blockages from the RM4000-3 valve assembly. This is not a warranty fault it is a
maintenance item. NOTICE TO PLUMBER: avoid adjusting any of the Valves as they are factory set and must not be interfered with.
4.
TROUBLESHOOTING: - Refer to the Troubleshooting Guide.
5.
SPARE PARTS LIST IF REQUIRED: -
6.
AFTER SALES SERVICE : - Not normally necessary, however if you have any queries please call 1800 807 604
7.
RECOMMENDED PRESSURES : - A pressure reduction valve must be fitted if mains supply exceeds 500kPa
OWNERS RECORD - FILL IN AND RETAIN THIS WITH YOUR ORIGINAL PURCHASE RECEIPT
PURCHASER NAME
…………………………………………………………………………………………
PHONE NO
…………………………………………………
DATE OF PURCHASE
………
/
………
/
……………
DEALER/STORE NAME
……………………………………………………………………………………….
DEALER SUBURB/TOWN
…………………………………………………………………………………
PHONE NO
…………………………………………………
B
RAND & MODEL NUMBER OF PUMP…………………………………………………… SERIAL/BATCH NUMBER…………………………………….
(Serial/Batch Number for External Pumps only
–
this is on the nameplate on top of the Electric Motor)
Do NOT send this form to us, retain it for your record.
Rain to Mains Systems 2 Year WARRANTY CONDITIONS
1. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If you are a consumer as defined by the Australian Consumer Law,
you are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to
have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The following conditions form
part of the instructions and do not over-ride your statutory rights.
2. This warranty against defects covers failure due to manufacturing defects within the period as stated in the table below from the date of original purchase, for
SUBMERSIBLE or EXTERNAL CONSTANT PRESSURE PUMPS and RAIN-TO-MAINS SYSTEMS, supplied by ASCENTO GROUP AUSTRALIA that are purchased and used in
mainland Australia. In the case of a failure caused by a defect in the product, within the specified period from the date of original purchase, you can return it to the
place of purchase for a refund or you can request for us to arrange for the pump to be repaired.
3. Faults or losses or failure caused due to but not restricted to any of the following: improper use, improper installation, foreign objects inside the pump or pump
controller, normal wear and tear, accidents, misuse, lack of maintenance, not following the installation instructions, damage caused by lightning strike, or power
surges, or power spikes or power brownouts, or operating the pump on power other than correct mains power, or operating the pump on power supplied by a
RainPro™
RM4000-3 Water Controller - Spare Parts
Order Code
Description
Price inc GST*
RMV3550
RainPro RM4000-3 Valve Assembly
POA
8379
RainPro RM4000 Pressure Controller *external pumps only*
POA
Pump
As per the model supplied
POA
