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Ascento Group Australia P: 1800 807 604 E:
WaterMark Quality System Doc # RQS.1010
5. Vertical pumping distance is too high > Reduce distance or upgrade to a larger pump.
6. Foot valve blocked > Clean or replace the FOOT valve
7. Tank too low water level > Check the suction and water levels
5. Pump runs and does not stop or runs when no taps are in use
1. In most cases this situation it is due to a leak in pipework or leaking toilet cisterns or underground pipe leak (wet soil, muddy,
grass growing well!) > it is not a pump fault > ascertain by process of elimination what is leaking > the quickest way to ascertain if it
is in the house is usually by checking the water meter, follow this process;
a) Turn the pump off
b) Then ensure all water outlets in the house and garden etc are turned off, ensure that any garden taps are off and not dripping.
c) Check the water meter, is it turning at all? It may be very slow, so leave everything off, and re-check in an hour
d) If there is movement in the water meter this would indicate a leak somewhere in the piping, or toilet cisterns, sometimes the
toilet cisterns leak very slowly on the inside, but it can be enough to make the pump start & stop
e) Most toilets have a stop-cock under the cistern, so you can easily turn them off, and repeat the test, to see if it is the cistern that
is at fault (the only sure way to check toilet cisterns is to turn them off at the stopcock which is usually under the cistern as most of
them will not run into the pan
–
the leak can be the inlet valve inside the cistern)
f) If you perform all of the above and no leaks are evident in the plumbing system, it might be a fault with the pump, this is how to
test that;
g) turn off the isolation valve on the discharge pipework > does the pump stop = the leak is further down the pipe-line
h) If you have proved there is no leaks in the house, it could be some grit or particle is caught in the check-valve of the Pump
–
open
all taps fully open and flush all toilets to try and flush the particles out, test again after doing this.
2. There could be debris inside the Pump Controller > open all taps fully to try and flush it out > if this does not work disconnect
from the power supply and [a] remove the pipework off the top of the controller there is probably some debris in the brass “p
opit
valve” that is in the top of the controller, carefully remove the debris > if it is not that disassemble the pump controller
and clean, or
have a pump technician do it for you.
6. Pump not pumping properly
1. Too high head or pump under specified > Check specifications.
2. Too low water level > Check the water level in the tank, tank level indicators are not always accurate
3. Loss of prime > Check foot valve (if fitted), re-prime the pump.
4. Leakage of inlet pipe > Check the inlet pipe is not taking in air, check all joints.
5. Inlet Pipe has rise and fall (Dips) or has too many elbows or is blocked > Fix suction pipe so it is both perfectly straight and level,
OR rises all the way to the pump, or turn the pump off and wait for the tank to fill more > NOTE: if the inlet pipe is not straight to
the pump it is most likely that you WILL get airlocks in the pipework especially when the tank has low water, this is NOT a pump
fault > turn the pump off until the tank fills to have 500mm depth or more.
6. If a check valve has been installed directly on the discharge of the pump controller, this may cause the pump controller to
malfunction > Move the check valve to a different position.
7. Safety Switch (RCD) or Circuit Breaker trips when the pump starts
1. WARNING!!! If the Safety Switch has tripped do not touch the Pump or surrounding pipework. With the Safety Switch still off,
remove the plug of the pump from the power outlet and try another small appliance such as a fan or electric drill, to check the
power outlet is OK. If it trips the power again, it would indicate the issue is with something else, find this by process of elimination,
or call a licenced electrician. If you prove that it is the pump, do not plug it back in, have it replaced immediately. If it is in warranty
log a warranty claim here:
or mail us at PO BOX 650 MORNINGSIDE QLD 4170 or send an email to
with copy of your purchase receipt, description of the problem, and your name and address and phone
number.
2. Circuit is overloaded with too many appliances connected to it > contact a licenced electrician to install additional circuit
3. Power plug is wet > refer 3.3 & 3.4.
4. Pump has been flooded > refer 3.3
5. Pump impeller is partially clogged with particles, causing motor to run slow and overload. Disassemble pump and clean.
6. Motor stator may be overheating. Ensure there is good ventilation for the motor, have checked by a licensed electrician.
7. If none of the above, the Motor may be defective > have it checked by a qualified technician
9. MAINS WATER DOES NOT FLOW WHEN POWER IS OFF TO PUMP
1.This is very unlikely due to the design of the RM4000-3 system, the possible cause for this problem would be a blockage in one of
the valves, which is not a warranty problem > have the valves disassembled and cleaned by a licensed Plumber, or replaced.
