REDBACK LASERS WARRANTY
Duration of warranty is fixed and automatic, when we advertise 2 years on a particular model,
its two years. No drop down to a lesser time if you forget to register, registration is NOT
required just proof of purchase showing date.
Although the duration of our warranties are for a particular period it does not mean we will
charge you for a genuine warranty failure a month or two outside that warranty period, we
believe in a fair go.
Even though a product shows signs of accidental damage, scratches and the like, we will not
automatically fail the warranty claim, if the fault is NOT caused by a drop or misuse and is a
genuine warranty failure then we will cover it.
Calibration is not covered by warranty much the same as the wheel balance on your car is not
covered by warranty, we do however offer a one off free re-calibration service during the period
of warranty, conditions and details below.
RedBack Lasers
TM
distributed by CMI Industries Pty Ltd
P.O. Box 7324 - Geelong West - Victoria - 3218 - Australia
Ph: (03) 5228 0796 email: [email protected]
CMI Industries Pty Ltd provides consumers with a warranty to our products, this is in addition to requirements of any
relevant legislation such as the Competition and Consumer Act 2010. Definitions:
“CMI”, “We” or “Our” refers to CMI Industries Pty Ltd (ABN 29 102 713 922) of 8 Autumn St, Geelong West, Victoria
3218 ph (03) 5228 0777
“You” or “Consumer” refers to the initial purchaser of the product.
“Product” refers to goods manufactured by or for CMI Industries Pty Ltd under the brands of RedBack Lasers,
Level1Laser and CMI Lasers.
“Material” refers to material or component used in the construction and manufacture of the product.
“Workmanship” refers to handling, assembly and manufacturing processes done by or for CMI Industries Pty Ltd in
order to manufacture the products.
“Warranty Period” For the ARL516G Two Years. Warranty period is from original purchase date, no extension is made
in the event of warranty replacement products supplied or time spent being repaired.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a
replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure
does not amount to a major failure. Ni-Mh Battery & Charger have 1 Year Warranty.
CMI warrants that our products will be free from defects in material and workmanship for the warranty period.
CMI promises to repair or replace, free of charge, the product or part of product if found to be faulty due to defective
workmanship or materials within the duration of the warranty as long as the following terms and conditions are met;
• Product must not have been misused or abused, must not have incurred accidental damage or had un-authorised
repair or tampering that has caused or contributed to its fault or failure.
• You must contact CMI by phone, mail or email immediately when a fault or defect has become apparent and within
the warranty period.
• Product must be returned to store of purchase or directly to CMI, we will cover cost of postage only when sent by
our reply paid Australia Post service (Australian Main land and Tasmania only) details will be provided upon phone, post
or email communications with us.
• CMI will cover cost of freight back of repaired or replaced product to original purchase store or you directly
(depending on how it was sent Australian Main Land and Tasmania only).
• CMI will determine whether to repair or replace the product or part of product on a case by case basis.
• Further exclusions in this warranty include damage or defect caused by use of non-original accessories or parts,
damage in transportation, normal wear and tear, damage through moisture, damage due to electric surge, failure due
to neglect or damaged caused by adjustments not outlined in CMI’s instructions.
Subject to the requirements of all applicable Australian Acts or legislation and to the extent permitted by law, CMI
accepts no liability (whether expressed or implied) of any nature whatsoever for any loss of earnings, hiring of
replacement equipment, Inaccurate work carried out by the consumer or agent, damage or injury arising as a result of
any fault in the product. It is the consumers responsibility to maintain good working practices and regularly test their
tools for accuracy and serviceability.
Calibration of the product is not covered by warranty subject to the requirement of all applicable Australian Acts or
legislation and to the extent permitted by law, CMI does however offer a free re-calibration service (once within the
period of the warranty) you are liable for the cost to send the product to us then we will recalibrate and return the
product to you free of charge. Note this offer is invalid if the product shows signs of misuse or accidental damage that
has caused it to go out of calibration.
A CMI product returned that fails to fall within the terms and conditions of this warranty will be quoted for repair.
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