COPYRIGHT © 2015 RED.COM, INC
RED DSMC MEDIA OPERATION GUIDE
955-0047, REV-R | 49
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This chapter explains how to troubleshoot media for your camera. If you continue to experience issues after
troubleshooting, please file a support ticket at
.
SSD MAINTENANCE
This section describes best practices to ensure that your SSDs continue to provide reliable storage and fast
data rates. Following these best practices may prevent your SSD from becoming fragmented, which can lead
to data integrity errors.
The only files that should be saved from your computer to your SSD are Preset files and Firmware Upgrade
files. DO NOT save other files, folders, or applications to your SSD.
DO NOT delete clips off of your SSD using a computer. Delete clips only by formatting your SSD in-camera.
For more information about formatting your SSD, go to
“Eject and Format Media” on page 36
DO NOT format your SSD using a computer, unless the SSD cannot mount to the camera. For more
information, go to
“Format Media In-camera” on page 37
IN-CAMERA ERRORS
NO MEDIA ATTACHED
SYMPTOM
The message “No Media Attached” displays if media is not present or not formatted when pressing the Record
button.
POTENTIAL RESOLUTIONS
If the SSD is not connected, connect the SSD to the camera.
If the SSD is already connected, format the SSD and attempt to record again. For more information about
formatting media, go to
“Eject and Format Media” on page 36
RECORDING HALTED: RECORD ERROR–SHUTDOWN
SYMPTOM
The message “Recording Halted: Record Error–Shutdown” displays if the SSD is removed while recording or
the connection to the camera is interrupted during recording.
POTENTIAL RESOLUTION
To resolve this issue, follow the instructions below:
1. Turn off the camera.
2. Remove the SSD module from the camera.
3. Inspect connectors for damage.
TROUBLESHOOT
MEDIA
