Inaccurate
step count
Screen cannot
be turned on
Unable to
sync data
with the APP
• Abnormal vibrations: wear the Watch correctly
to avoid abnormal vibrations;
• Insufficient steps: walk continuously for at least
10 steps;
• Walking is done improperly or in slippers: walk
properly in proper shoes;
• Battery too low: plug in the charger to charge
the Watch.
• Bluetooth is off on the phone: turn on the
phone's Bluetooth;
• The APP is closed or has crashed: reset the
realme Link APP;
• Not within the Bluetooth connection range: turn
on Bluetooth and bring the Watch close to
your mobile device.
Scan the QR code below for more FAQs.
• Please make sure the message notification is
on (APP)
• realme Link APP is not allow to access phone
notification
• Please make sure watch is connected to
mobile device
• Please make sure realme Link APP is not shut
down in background
• Please make sure the Do Not Disturb is off on
watch
Fail to
control music
No message
notification
Answers
Questions
• Please make sure watch is connected -->
Reconnect on APP
• Turn on music control on APP, open music
player of mobile device, click "Music" of watch
to start music control
