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Chapter 4: Additional Information

Illustrations contained in this document are for representation only.

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Chapter 4

Troubleshooting

You can correct most problems you have with your product by consulting the troubleshooting list
that follows. If you need service, please contact your service provider.

Unit won’t turn on

•

Make sure the unit is plugged in.

•

Check the wall receptacle (or extension cord) to make sure it is “live” by plugging in
something else.

Gateway appears to be locked up

•

Press and hold the Reset button on the back of the unit for 5 seconds. The unit reboots.

No connection after more than 5 minutes

•

Make sure all connections are secure and try connecting to your service provider again. If you
still have problems connecting to the network, contact your service provider.

16096620 DCW615. 04 Additional

3/21/03, 4:58 PM

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Содержание DCW615

Страница 1: ...0101101001111010111 101010101011100110111011 10110110101100101111110 11010110110110011100111 011101001110111101101101 10101010101101101110010 0101101011101010011010 10111010110111100110100 010011110101110110111000 101010101011100110111011 10110110101100101111110 11010110110110011100111 011101001110111101101101 10101010101101101110010 Wireless Cable Gateway 16096620 DCW615 Cover 3 21 03 4 58 PM 1 ...

Страница 2: ...SIS Baseline Privacy to promote secure Internet transactions Power cord Requirement This product must be operated with the supplied line cord or with a line cord meeting IEC227 H03 VV F or IEC227 H03 VVH2 F having conductors with a cross sectional area not less than 75mm2 Operating Information Operating Temperature 0 40 C 32 104 F Storage Temperature 30 to 65 C If you purchased this product at a r...

Страница 3: ... Your PC Installing a PC Network Card 9 Your PC Installing a TCP IP Stack 10 Your PC Configuring DHCP on a TCP IP Stack on a PC 12 Configuring Windows Me PCs 13 Configuring Windows 2000 PCs 14 Configuring Windows XP PCs 14 Connecting Your Devices 15 Activating the Wireless Cable Gateway 15 Initialization 15 Mandatory User Configuration 16 Chapter 2 Networking Communications 19 USB MAC Address 27 M...

Страница 4: ...Group 34 Setup Web Page 34 DHCP Web Page 35 Advanced Web Page Group 36 Options Web Page 36 IP Filtering Web Page 37 MAC Filtering Web Page 37 Port Filtering Web Page 38 Forwarding Web Page 39 Port Triggers Web Page 40 DMZ Host Web Page 41 Firewall Web Pages Group 42 Web Filter Web Page 42 Event Log Web Page 43 Wireless Web Pages Group 44 Basic Web Page 44 Privacy Web Page 45 Advanced Web Page 45 1...

Страница 5: ...Unit 47 Back of the Unit 48 Description of Jacks 48 Detailed Explanation of Jacks 49 Care and Cleaning 50 Service Information 50 FCC Declaration of Conformity and Industry Canada Information 51 Additional FCC Information 52 Product Specifications 54 16096620 DCW615 TOC 3 21 03 4 58 PM 3 ...

Страница 6: ... to 600 times faster than a 56K dial up modem Once the DCW615 is activated you are online to enjoy real time 3D animation video conferencing and perform other data intensive tasks The Wireless Cable Gateway provides high speed reliable and secure transport capabilities and is designed with DOCSIS upgrade ability for both DOCSIS 1 0 and 1 1 The gateway offers anti spoofing functions resulting in gr...

Страница 7: ...ur gateway you ll need the USB drivers found on the CD ROM CD ROM Contents Electronic copy of this user s guide pdf format Adobe Acrobat Reader application you can load to read pdf format if you don t have it loaded already USB drivers required if connecting by USB 16096620 DCW615 01 Connect 3 21 03 4 58 PM 5 ...

Страница 8: ...r Internet Wirelesss Cable Gateway Cable Company What the Wireless Cable Gateway Does The Digital Wireless Cable Gateway serves as a two way high speed bridge between your personal computer and a cable Internet Service Provider ISP It converts information that originates from the Internet or your computer into electronic messages that can be transported over the same wires your cable company uses ...

Страница 9: ...a Access Control MAC address Record your information here Serial Number _________________________ Model Number _________________________ MAC Address __________________________ S N MODEL MAC XXXXXXXXXXXXXX DCWXXX 009064XXXXXX Please verify the following with the cable company The cable service to your home supports DOCSIS compliant two way modem access Your Internet account has been set up You have...

Страница 10: ...eless Cable Gateway Multiple PCs can use any or all of the LAN side connections simultaneously to share your single cable company connection up to a maximum of 254 PCs total Unlike a simple hub or switch the gateway s setup consists of more than simply plugging hardware together You ll need to configure your networked PCs to accept the IP addresses the gateway assigns them if applicable and you wi...

Страница 11: ... following the card s directions 2 Power up your PC and follow the Add New Hardware Wizard s instructions to install the driver When asked to restart your computer at the end of the installation click Yes 3 After restarting the system right click My Computer on the desktop select Properties click the Device Manager tab and then double click Network adapters to confirm that the Ethernet driver is p...

Страница 12: ...For TCP IP setup under Windows NT 2000 and XP refer to your Windows documentation 1 Click the Start button Choose Settings and then Control Panel Fig 8 2 Double click on the Network icon to bring up your Network window Select the Configuration tab 3 Click the Add button 4 Double click on Protocol Fig 9 5 Highlight Microsoft under the list of manufacturers 6 Find and double click TCP IP in the list...

Страница 13: ...indows may ask you for the original Windows installation disk or additional files Supply them by pointing to the correct file location e g D win9x c windows options cabs etc if D is the letter of your CD ROM drive 9 Windows will ask you to restart the PC Click the Yes button The TCP IP installation is now complete Fig 10 Fig 11 16096620 DCW615 01 Connect 3 21 03 4 58 PM 11 ...

Страница 14: ...enu doesn t have a Settings option you re running Windows XP Click the Cancel button when done You may need to do this for each computer you are connecting to the gateway Important These instructions apply only to Windows Me 2000 or XP machines For TCP IP setup under Windows NT see your Windows manual By default Windows 2000 Me and XP have TCP IP installed and set to obtain an IP address automatic...

Страница 15: ...a TCP IP stack Refer to Your PC Installing a TCP IP Stack Click the Properties button 3 Click the IP Address tab Select Obtain an IP address automatically 4 Now click the Gateway tab to ensure that the Installed gateway field is left blank Click the OK button 5 Click the OK button again Windows may ask you for the original Windows installation disk or additional files Supply them by pointing to th...

Страница 16: ...ns assume you are running Windows XP with the default interface If you are using the Classic interface where the icons and menus look like previous Windows versions please follow the instructions for Windows 2000 1 Go to the Network screen by clicking the Start button and then Control Panel From there double click the Network Internet Connections icon and then the Network Connections icon 2 Select...

Страница 17: ...for a few seconds when the gateway goes through its self diagnostic test The indicator turns off when the self test is complete The Cable Modem section of the gateway proceeds with DOCSIS initialization In this process the CM performs the following sequence of steps For a newly installed gateway this can take as much as 20 minutes to complete Tuning searching for a downstream DOCSIS CM signal Rang...

Страница 18: ...e of a Host Name and Domain Name You will need to get the setup information from your ISP If you do not have this information please contact your ISP before proceeding The instructions from your ISP will tell you how to set up your PC for Internet access Also you must disable any Internet log on software such as Ivasion Winpoet or Enternet 300 and any firewall software such as ZoneAlarm and Watchd...

Страница 19: ...ur cable company complete these two fields Static IP Address and IP Mask If your cable company says that you are connected through a static or fixed IP address you should enter the field of Default Gateway Primary DNS and or Secondary DNS also Spoofed MAC Address You can give a spoofed MAC Address to hide your gateway s real MAC address However this is NOT recommended as this could cause an addres...

Страница 20: ...Advanced Proxies and click Direct Connection to the Internet If you are running Internet Explorer v5 or better click Start Settings Control Panel Internet Options Connections LAN Settings Remove the checks from all three boxes Click OK to continue 5 Click the Apply button to save your settings Close the web browser 6 Restart your computers so that they can obtain the gateway s new settings 1609662...

Страница 21: ...m CM functionality on the left and networking functionality on the right In this figure the numbered arrows represent communication based on source and destination as follows Type of Communication 1 Communication between the Internet and your PCs Example The packets created by your request for a page stored at a web site and the contents of that page sent to your PC 2 Communication between your ca...

Страница 22: ... interface of your cable modem and your cable company A DOCSIS modem when connected to a Cable System equipped to support such modems performs a fully automated initialization process that requires no user intervention Part of this initialization configures the cable modem with a CM IP Cable Modem Internet Protocol address as shown in Figure 3 so the cable company can communicate directly with the...

Страница 23: ...s source MAC and IP addresses telling where it came from and destination MAC and IP addresses telling where it is going to In addition the packet contains all or part of a message destined for some application that is running on the destination device IRC used in an Internet instant messaging program HTTP used by a web browser and FTP used by a file transfer program are all examples of application...

Страница 24: ...ble Modem CM Mode RJ 45 USB Cable Wireless Wireless Cable Gateway RJ 11 RJ 45 HPNA adapter CM Mode Wireless Cable Gateway behaves as a bridge CPE 1 111 111 2 11 CPE 2 111 111 2 12 CPE 3 111 111 2 13 CPE 4 111 111 2 14 111 111 1 11 Internet Cable Operator WAN LAN Fig 3 16096620 DCW615 02 Network 3 21 03 4 58 PM 22 ...

Страница 25: ...168 100 1 It uses a MAC address of MAC label 1 the MAC label is found on the bottom of the unit E g if the MAC address is 00 90 64 12 B1 91 this MAC address would be 00 90 64 12 B1 92 With CM Mode your cable company must provide one IP address for the CM section plus one for each PC you connect from their pool of available addresses Your cable company may have you or your installer manually enter ...

Страница 26: ...Cable 3360 Wireless Cable Gateway RJ 11 RJ 45 HPNA adapter RG CH Modes Wireless Cable Gateway behaves as a gateway CPE 1 192 168 0 2 CPE 2 192 168 0 3 CPE 3 192 168 0 4 CPE 4 192 168 0 5 Internet Cable Operator 111 111 1 11 192 168 0 1 W ireless WAN LAN Fig 5 Fig 6 Residential Gateway RG Mode 16096620 DCW615 02 Network 3 21 03 4 58 PM 24 ...

Страница 27: ...ssigned addresses into your gateway or use a DHCP Server to communicate them or use a method that involves you entering host names This stack uses a MAC address of MAC label 2 the MAC label is found on the bottom of the unit E g if the MAC address is 00 90 64 12 B1 91 this MAC address would be 00 90 64 12 B1 93 IP Stack 5 for use by you to locally i e from somewhere on the LAN side in your home co...

Страница 28: ... cable company during CM initialization It uses the MAC address printed on the label attached to the Wireless Cable Gateway IP Stack 3 for use by your cable company to communicate with the Networking section to help you configure and manage your home networking This stack requires an IP address assigned by the cable company from their pool of available addresses Your cable company may have you or ...

Страница 29: ... address 192 168 0 1 It uses a MAC address of MAC label 4 the MAC label is found on the bottom of the unit E g if the MAC address is 00 90 64 12 B1 91 this MAC address would be 00 90 64 12 B1 95 With CH Mode your cable company must provide one IP address for the CM section plus two for the Networking section from their pool of available addresses Each PC you connect gets an IP address from a DHCP ...

Страница 30: ...odem label Purpose Mode MAC Address IP Address Stack Name IP Stack 1 IP Stack 2 CM WAN access all Modes local management CM Mode only per label on CM CM label 1 assigned by cable company during initialization CableHome remote management CH Mode only CM label 2 fixed at 192 168 100 1 assigned by cable company IP Stack 3 end user remote management LAN WAN access RG Mode only IP Stack 4 WAN data acce...

Страница 31: ...rking functions of the gateway To navigate between pages use the hyperlinks on the sidebar which appear on the left side of all pages Your cable company may not support the reporting of some items of information listed on your gateway s internal web pages In such cases the information field appears blank This is normal In the CM Mode the simplest configuration mode of the gateway or in the CH Mode...

Страница 32: ...ur cable company perform any software upgrade of the gateway from the gateway WAN side The Status section of this page shows how long your gateway has operated since last being powered up and some key information the Cable Modem section received during the initialization process with your cable company If Network Access shows Allowed then your cable company has configured your gateway to have Inte...

Страница 33: ...reports diagnostic information about the initialization and operating status of your gateway that can be useful at the time of installation It can also be useful to your cable company s support technician if you re having problems Fig 18 16096620 DCW615 03 Advanced 3 21 03 4 58 PM 31 ...

Страница 34: ...and is case sensitive In addition this page can be used to restore the gateway to its original factory settings Use this with caution as all the settings you have made will be lost To perform this reset set Restore Factory Defaults to YES and click Apply This has the same affect as a factory reset using the rear panel reset switch where you hold in the switch until all indicators come on then rele...

Страница 35: ...successfully configured one of your PCs for TCP IP operation When you ping an Internet device you send a packet to its TCP IP stack and it sends one back to yours Enter the IP address you want to ping then click Start Test Wait a few seconds then click your web browser s refresh button Success reported in the Results box means IP connectivity is working from your CM TCP IP stack to the target s st...

Страница 36: ...iginal IP and source port to new ones and adds a row to its Connection Table maintained internally Note the different meaning of connection here to describe an IP connection versus a physical cabling connection If and when that site application replies it looks up the connection and reverses the IP port process to direct the response to your PC The Connection Table manages itself but you can also ...

Страница 37: ...ill issue IP addresses enter it in the Number of CPEs box and then click Apply CPE is another term sometimes used for PC The DHCP Client Lease Info section shows leases the gateway DHCP server has made including the IP and MAC addresses of each PC s TCP IP stack Since MAC addresses are unique and permanently fixed into hardware you can identify any PC listed by its MAC address The gateway provides...

Страница 38: ...e security Click PPTP Pass Through and then Apply to enable PPTP type packets to pass WAN LAN PPTP Point to Point Tunneling Protocol is another mechanism sometimes used in VPNs Click Remote Config Management and then Apply to make the configuration web pages in your gateway accessible from the WAN side Then you could for example access your home gateway configuration from your workplace if that lo...

Страница 39: ...ther on your LAN but packets they originate to WAN addresses are blocked by the gateway MAC Filtering Web Page Fig 26 This page enables you to enter the MAC address of specific PCs on your LAN that you wish to NOT have outbound access to the WAN As with IP filtering these PCs can still communicate with each other through the gateway but packets they send to WAN addresses are blocked Fig 25 Fig 26 ...

Страница 40: ...kets to Any packets your LAN PCs send to these desination ports will be blocked For example you could block access to worldwide web browsing HTTP port 80 but still allow email service SMTP port 25 and POP 3 port 110 To enable filtering set Start Port and End Port for each range and click Apply To block only one port set both Start and End ports the same 16096620 DCW615 03 Advanced 3 21 03 4 58 PM ...

Страница 41: ...application matches one you specify This page allows you to specify up to 10 such rules For example to specify that outsiders should have access to an FTP server you have running at 192 168 0 5 create a rule with that address and Start Port 20 and End Port 21 FTP port ranges and Protocol TCP FTP runs over TCP vs the other transport protocol UDP and click Apply This will cause inbound packets that ...

Страница 42: ...nto Target Range the range of destination ports the other player on the WAN side will be sending to ports your PC s game receives on Application programs like games publish this information in user manuals Later each time you play the game the gateway automatically creates the forwarding rule necessary see Advanced Forwarding discussion above This rule is valid until 10 minutes after it sees game ...

Страница 43: ...to all PCs from the WAN side for all ports For example if you put an HTTP server on this machine anyone will be able to access that HTTP server by using your gateway IP address as the destination A setting of 0 indicates NO DMZ PC Host is another Internet term for a PC connected to the Internet Fig 30 16096620 DCW615 03 Advanced 3 21 03 4 58 PM 41 ...

Страница 44: ...use blocking of web pages on the WAN side with the specified keyword in the content Activate Domain Blocking and specify some Domain Names e g disney com in the Domain List If you select Deny Domains the gateway blocks the listed domains If you select Allow Domains then access to the listed domains is allowed If you select Always Block your choices are always blocked If you specify a time frame an...

Страница 45: ...erver s name so it can direct the email to it Enable Email Alerts has the gateway forward email notices when Firewall protection events occur Click E mail Log to immediately send the email log Click Clear Log to clear the table of entries for a fresh start The log of these events is also visible on the screen For each blocking event type that has taken place since the table was last cleared the ta...

Страница 46: ...age Fig 33 Use this page to configure the wireless 802 11b channel in the 2 4 GHz band you want to use and the SSID you will use These must match the settings you make on your wireless equipped PC you want to be a part of your LAN Fig 33 16096620 DCW615 03 Advanced 3 21 03 4 58 PM 44 ...

Страница 47: ...alent Privacy WEP on your wireless LAN Use this page to activate encryption if desired and set the type to use as well as the encryption keys Advanced Web Page Fig 35 This page enables some advanced 802 11b settings to be made The factory default values should provide good results in most cases We don t recommend you change these settings unless you have technical knowledge of 802 11b wireless tec...

Страница 48: ...n on Make sure the unit is plugged in Check the wall receptacle or extension cord to make sure it is live by plugging in something else Gateway appears to be locked up Press and hold the Reset button on the back of the unit for 5 seconds The unit reboots No connection after more than 5 minutes Make sure all connections are secure and try connecting to your service provider again If you still have ...

Страница 49: ...ough the corresponding LAN port Full Col Indicates steady at full duplex mode off at half duplex mode and blinks when collisions are detected on the corresponding LAN port 100 10 Indicates steady on when a successful 100Mbps connection is made through the corresponding LAN port 4 The WAN indicators Cable Link Indicates steady on when cable system initialization is complete and ready to transfer da...

Страница 50: ... you have exhausted all troubleshooting options By resetting the gateway you clear all configurations you have set using the gateway web pages and run the risk of creating conflicts between your PC s actual IP Addresses and the factory default addresses embedded into the gateway 4 HPNA Connects to the telephone wiring in your house 5 USB Connects to the USB jack on your PC 6 Ethernet ports Connect...

Страница 51: ...d on the connected PC and the PC must have the TCP IP protocol configured to operate over that USB interface HPNA connects one telephone cable from the gateway to your nearest telephone outlet utilizing your home telephone wiring to extend your LAN to other rooms of your home Then connect up to 254 PCs via telephone cables and HPNA adapters to other telephone outlets in your home Each PC must be e...

Страница 52: ...ners will damage the unit Avoid placing drinks or vases with water on top of the unit This could increase the risk of fire or shock hazard or damage to the unit Service Information If you purchased or leased your Wireless Cable Gateway directly from your service provider then warranty service for the unit may be provided through your service provider or its authorized representative For informatio...

Страница 53: ...radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encourage...

Страница 54: ...d by the total RENs contact the local telephone company The REN number is located on the label of this product If this equipment causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required But if advance notice isn t practical the telephone company will notify the customer as soon as possible Also you will be advise...

Страница 55: ...able Industry Canada technical specifications The term IC before the certification registration bumber only signifies that the Industry Canada technical specifications were met The Ringer Equivalence Number is an indication of the maximum number of devices allowed to connect to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requi...

Страница 56: ...Humidity 10 to 85 Non Condensing Storage Humidity 5 to 90 Non Condensing Dimensions 186 x 155 x 63 mm Main features Cable Modem Connection DOCSIS 1 0 and 1 1 RFI compliant 64 256QAM auto detection downstream QPSK 16QAM upstream Fragmentation and concatenation enabling Quality of Service QoS features IP and LLC filtering HomePNA Interface Integrated 32 Mbps HomePNA 2 0 HomePNA 2 0 allows you to sha...

Страница 57: ... ICMP FTP TFTP Telnet Security and Firewall Password protected configuration via web browser IP filtering allows you to configure IP address filters MAC filtering allows you to configure MAC address filters Port filtering allows you to configure TCP UDP port filters URL content filtering URL filtering blocks Proxy Cookies Java and ActiveX Traffic and Security Event log PAP and CHAP authentication ...

Страница 58: ...nnuke Attack Netbios out of bound OverDrop BONK BOINK Blind Spoofing Echo Chargen Storm Smurf Attack Mime Flood De Militarized Zone DMZ support allowing a LAN side computer to expose all non filtered ports to the WAN URL keyword blocking for web access control NAT With popular ALG support With port triggers With port forwarding including support for 16096620 DCW615 04 Additional 3 21 03 4 58 PM 56...

Страница 59: ...zzard games Chat ALG Real Audio Video CUSEEME Netmeeting MS Games excluding game zone DIABOLO II Activision Games PCAnywhere SSL NNTP Virtual Private Network VPN Feature PPTP and IPSec pass through can be enabled disabled 16096620 DCW615 04 Additional 3 21 03 4 58 PM 57 ...

Страница 60: ... Marca s Registrada s Printed in Taiwan TOCOM 16096620 THOMSON Please do not send any products to the Indianapolis address listed in this manual or on the carton This will only add delays in service for your product Visit the RCA web site at www rca com 16096620 DCW615 04 Additional 3 21 03 4 58 PM 58 ...

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