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Tr o u bl esh o o t i n g
N o t h i n g h a ppen s w h en I pr ess t h e o n / o f f bu t t o n .
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M ake sure t hat t he AC adapt er is f ully plugged int o a w all out let .
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M ake sure t hat t he pow er supply cord is f ully insert ed int o t he AC adapt er
connect ion on t he back of t he modem.
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Double-check t hat t he AC out let you are using is not cont rolled by a sw it ch
t hat is t urned off .
A l l o f t h e l i g h t s a r e f l a sh i n g i n seq u en ce.
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This means t he cable modem is aut omat ically updat ing it s syst em sof t w are.
Please w ait f or t he light s t o st op f lashing. The updat ing process t ypically last s
less t han one minut e.
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Do not remove t he pow er supply or reset t he cable modem during t his process.
Th e l i g h t l a bel l ed “em a i l ” i s f l a sh i n g .
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This means you have new mail t o check.
Th e l i g h t l a bel l ed “em a i l ” d o es n o t f l a sh .
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This may mean t hat your service provider does not off er t his f eat ure.
I ca n ’t g et t h e m o d em t o est a bl i sh a n et h er n et co n n ect i o n .
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Even new comput ers don’t alw ays have Et hernet capabilit ies – be sure t o verif y
t hat your comput er has a properly inst alled Et hernet card and t he driver
sof t w are t o support it .
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Check t o see t hat you are using t he right t ype of Et hernet cable (see page 6).
Th e m o d em w o n ’t r eg i st er a ca bl e co n n ect i o n (Ca bl e l i g h t n o t o n
co n t i n u o u sl y ).
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If t he modem is in Init ializat ion M ode, t he Pow er Light w ill be f lashing. Call
your Cable company if it has not complet ed t his 5-st ep process w it hin 30
minut es, and not e w hich st ep it is get t ing st uck on. See page 8 f or det ails.
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The modem should w ork w it h a st andard RG-6 coaxial cable, but if you’re using
a cable ot her t han one your cable company recommends, or if t he t erminal
connect ions are loose, it may not w ork. Check w it h your cable company t o
det ermine w het her you’re using t he correct cable.
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If you subscribe t o video service over cable, t he cable signal may not be
reaching t he modem. Conf irm t hat good qualit y cable t elevision pict ures are
available t o t he coaxial connect or you are using by connect ing a t elevision t o
it . If your cable out let is “ dead” call your Cable company.
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Verif y t hat t he cable modem service is DOCSIS-compliant by calling your cable
provider.
I ca n ’t a ccess t h e i n t er n et o r m y em a i l
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Check all of t he connect ions t o your cable modem.
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Your Et hernet card may not be w orking. Check it ’s document at ion f or more
inf ormat ion.
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The Net w ork Propert ies of your operat ing syst em may not be inst alled correct ly
or t he set t ings may be incorrect . Check w it h your ISP or cable company.
For m ore Usage and Troubleshoot ing Tips go t o:
ht t p://w w w .cable-m odem .rca.com /help
