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FREQU EN TLY ASKED QU ESTI ON S
Q.
What if I don’t subscribe t o cable TV?
A.
If cable TV is available in your area, dat a service may be made available w it h or
w it hout cable TV service. Cont act your local cable company f or complet e
inf ormat ion on cable services, including high-speed int ernet access.
Q.
How do I get t he syst em inst alled?
A.
Prof essional inst allat ion f rom your cable provider is st rongly recommended.
They w ill ensure proper cable connect ion t o t he modem and your comput er.
How ever, your ret ailer may have off ered a self inst allat ion kit , including t he
necessary sof t w are t o communicat e w it h your cable ISP .
Q.
How does t he RCA DCM connect t o my comput er?
A.
If you have a comput er t hat meet s t he minimum syst em requirement s show n in
t his book, you’re all set ! The RCA modem connect s t o your comput er’s 10BaseT
or 100BaseT Et hernet port . If your comput er is not equipped w it h an Et hernet
int erf ace, an Et hernet card is available f rom your local ret ailer or your cable
provider. Alt ernat ively, a USB-t o-Et hernet adapt er w ill allow you t o connect
t his modem t o your comput er’s USB port .
Q.
Once my DCM is connect ed, how do I get access t o t he int ernet ?
A.
Your local cable company provides your Int ernet Service* , off ering a w ide
range of services including email, chat , and new s and inf ormat ion services and
a connect ion t o t he w orld w ide w eb.
Q.
Can I w at ch TV and surf t he int ernet at t he same t ime?
A.
Absolut ely! And your phone line w on’t be t ied up w hile you’re online.
Q.
Can I run more t han one comput er on t he modem?
A.
Yes – a single RCA DCM can support up t o 32 comput ers.* *
Q.
What do you mean by “ broadband” ?
A.
Simply put , it means you’ll be get t ing inf ormat ion t hrough a “ bigger pipe,”
w it h more bandw idt h, t han a st andard phone line can off er. A w ider,
“ broader” band means more inf ormat ion, more quickly.
Q.
What is DOCSIS and w hat does it mean?
A.
“ Dat a Over Cable Service Int erf ace Specif icat ions” is t he indust ry st andard t hat
virt ually all cable companies are adopt ing as t hey upgrade t heir syst ems.
Should you ever decide t o move, t he RCA DCM w ill w ork w it h virt ually all
upgraded cable syst ems in Nort h America because it is DOCSIS-compliant .
* M ont hly subscript ion f ee applies.
* * Addit ional equipment required. Cont act your cable
company and ISP f or any rest rict ions or addit ional f ees.
